The Lodge at Taylor
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 153 Google reviews
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What this means for your family
While the physical therapy department receives some praise, the overwhelming number of reports regarding neglect, hygiene, and lack of responsiveness is a major red flag. If you are considering this facility, you must conduct an unannounced visit, specifically checking the call light response times and the cleanliness of the rooms, and insist on a clear plan for how they will communicate with your family.
Google Reviews
Google Reviews
153 reviews on Google“The Lodge at Taylor faces severe and recurring criticism regarding patient neglect, hygiene, and communication. While some reviewers praise the physical therapy department and specific staff members, the majority of reports describe a facility struggling with understaffing, long response times for call lights, and poor sanitation standards.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Select compassionate and attentive staff members
- Clean facility environment (according to some reviewers)
Concerns
- Chronic understaffing and slow response to call lights (mentioned by 38 reviewers)
- Poor communication and inability to reach staff by phone (mentioned by 22 reviewers)
- Hygiene issues including failure to change bedridden patients and lack of supplies (mentioned by 19 reviewers)
- Neglect leading to medical complications like UTIs, bedsores, and sepsis (mentioned by 12 reviewers)
- Rude or unprofessional behavior from staff (mentioned by 11 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 157 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed you are very active in responding to online feedback; how does that feedback loop directly influence the changes or improvements you make to daily operations?
- 2Given that staffing levels can fluctuate, what is your current protocol for ensuring call lights are answered promptly, especially during evening and weekend shifts?
- 3Could you walk me through your specific process for monitoring skin integrity and hygiene for residents who require assistance with mobility to prevent complications?
- 4What steps are currently being taken to improve communication between the nursing staff and family members so that we can easily get updates on our loved one's condition?
- 5Since your physical and occupational therapy programs are highly regarded, how are those services integrated into the daily routine for residents who need ongoing rehabilitation?
- 6How do you manage medication administration and oversight to ensure accuracy and timely delivery for residents with complex health needs?
Personalized based on this facility's data
Key Review Excerpts
“My brother is bedridden and he's never turned Q2 hrs, his nurse told me and my sister that he would be turned if they have time to turn him.”
“The nurse call light that is outside of his room does not work. The only way he gets help is if he yells, which he does not like to do.”
“Brandon the respiratory therapist told me on day one that he would get the fluid away from his heart and lungs since we had been dealing with it for 5 months HE DID IT!!!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have repeatedly filed complaints triggering 20 deficiencies, signaling ongoing concerns about care quality. The facility shows persistent problems with wound care and pressure ulcers, treatment planning, and medication management across multiple surveys. Fire safety issues also recur frequently. While all deficiencies show correction dates, the pattern of repeated complaints and similar care problems suggests these issues may not be fully resolved.
Dec 11, 2025Routine13
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure electrical receptacles or cover plates have distinctive color or marking.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Sep 9, 2025Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Aug 21, 2025Complaint2
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
May 8, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 12, 2024Routine23
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Nov 6, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Jul 18, 2024
$16,801
Payment Denial
Mar 28, 2024
8-day denial
Payment Denial
Aug 24, 2023
30-day denial
Ownership & Operations
Who Operates This Facility
The Lodge at Taylor
for profit
Chain Affiliation
Medilodge
53 facilities nationwide
Chain avg rating: 3.2/5 · Rank 17 of 50
Ownership & Management
Owners
Ark Opco Group, LLC
Owner · Organization
B&y Healthcare S CORP
Owner (parent company) · Organization
B&y Trust
Owner (parent company) · Organization
Cody Healthcare S CORP
Owner (parent company) · Organization
Craig Flashner 2007 Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
153 reviews from families & visitors
Official Website
Visit thelodgeattaylor.com
Medicare data downloads
Original nursing home datasets
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