Silverado Senior Living-Tustin Hacienda
Families consistently rate this highly — reviewers highlight compassionate and highly trained memory care staff. Schedule a visit to confirm the fit.
based on 56 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking a high-touch, compassionate memory care environment that prioritizes dignity and engagement. The presence of pets and active programming are significant emotional benefits. However, if your loved one has complex medical needs like a G-tube, we recommend verifying admission protocols in writing beforehand to avoid the communication errors reported by previous families.
Google Reviews
Google Reviews
56 reviews on Google“Silverado Tustin Hacienda is highly regarded by families for its specialized dementia care and its ability to create a warm, home-like environment. Reviewers frequently praise the compassionate staff and the presence of community pets, though one reviewer noted a significant issue with admission communication regarding medical needs.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and highly trained memory care staff
- Home-like, welcoming, and peaceful atmosphere
- Pet-friendly community that provides comfort to residents
- Engaging activities and life enrichment programs
- Clean and well-maintained facility
Concerns
- Inconsistent communication regarding medical admission requirements
Rating Trends
Tap a year to see what changed
Distribution · 61 analyzed
How They Respond to Reviews
The owner provides highly personalized and warm responses that frequently mirror the specific details mentioned in the review, such as naming staff members or mentioning pets. They consistently reinforce the facility's core mission of providing a 'home-like' and 'family' environment.
Questions for Your Tour
- 1We love how much you engage with your community online; how does the staff typically keep families updated on a resident's day-to-day well-being?
- 2Since the atmosphere here feels so much like a home, what kind of life enrichment programs or daily activities are available to keep residents engaged?
- 3We are looking for a very smooth transition; could you walk us through the specific medical admission requirements and the process for getting a resident settled?
- 4We are a pet-loving family, so we were happy to see you are pet-friendly—how do residents and their pets typically interact within the community?
- 5In the event of a medical emergency during the night, what is the protocol for notifying the family and coordinating care?
- 6The facility looks incredibly well-maintained; how does the team ensure the environment stays so clean and peaceful for the residents?
Personalized based on this facility's data
Key Review Excerpts
“The staff is as caring and attentive as promised in our initial sales meetings. It feels like a home, secured but not in lock down. And we love how they have pets living there too.”
“Every time we visit, there is a large number of caregivers there and no one was watching TV. The residents are either having a tea party, playing games, or engaging in activities.”
“The nursing staff was compassionate and insightful and made changes to his meds and even some adjustments to his routine to provide him some comfort from the anxiety and pain he was experiencing.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Feb 18, 2026InspectionClean
The facility underwent an unannounced annual inspection on February 18, 2026. The inspection noted several positive observations regarding facility operations, medication management, and resident care. However, one Type B deficiency was cited concerning staff training compliance.
Feb 24, 2025InspectionClean
The facility underwent an unannounced annual inspection on February 24, 2025. The inspector noted that the facility was toured, and various aspects, including hot water temperatures, medication storage, and resident rooms, were reviewed. No deficiencies were cited during this visit.
Aug 23, 2024InspectionClean
The facility underwent an unannounced Annual Required Evaluation. The inspection covered the physical plant, food supply, and record review. Only one deficiency was noted regarding the incorrect size of the PUB 475 poster, which the facility has already addressed.
Sep 19, 2023OtherClean
The facility underwent an unannounced Case Management visit on September 19, 2023. The Licensing Program Analyst interviewed a resident and noted that no deficiencies were found during the visit. The report indicates a clean inspection.
Sep 22, 2022OtherClean
The facility underwent an unannounced case management visit to follow up on an incident report from 09/20/2022. The Licensing Program Analyst reviewed relevant documentation and spoke with staff. No deficiencies were noted during today's visit.
Jul 13, 2022OtherClean
The facility was visited by an LPA for a Case Management review. The LPA observed various activities taking place, including pet club, arts and crafts, and music therapy, and conducted random interviews and a file review. No deficiencies or citations were noted during this visit.
Jun 2, 2022ComplaintClean
The unannounced visit included a file review where deficiencies were noted regarding staff certifications. Specifically, one staff member's Basic Life Support certification was expired, and First-Aid certification was missing. No formal citation was issued during this visit.
Jun 2, 2022OtherClean
The unannounced visit included a file review where deficiencies were noted regarding staff certifications. Specifically, one staff member's Basic Life Support certification was expired, and First-Aid certification was missing. No formal citation was issued during this visit.
Ownership & Operations
Who Operates This Facility
Silverado Tustin, Llc;silverado Sr. Lvng. Mgmt INC
BENJAMIN VELASQUEZ
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
56 reviews from families & visitors
Official Website
Visit silverado.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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