Quality Life Services - Sugar Creek
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 42 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (17 vs median 8.0)
Below average in PA · Below recommended RN staffing · Below chain average · $155,235 in fines
What this means for your family
This facility is highly regarded for its cleanliness and rehab services, but it has a history of severe, recurring complaints regarding patient neglect and responsiveness. If you are considering this facility, we strongly recommend unannounced visits during off-hours and weekends to verify staffing levels and call-light response times.
Google Reviews
Google Reviews
42 reviews on Google“Quality Life Services - Sugar Creek receives highly polarized feedback, with many families praising the clean, modern facility and the compassionate, attentive staff. However, there are serious, recurring allegations regarding neglect, including reports of residents being left in soiled conditions, failure to respond to call buttons, and concerns about staffing levels impacting patient safety and medication management.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Friendly and professional staff
- Effective rehab and therapy services
- Engaging activities and amenities
Concerns
- Neglect and hygiene issues (soiled diapers, lack of assistance) (mentioned by 4 reviewers)
- Unresponsive to call buttons/lack of supervision (mentioned by 3 reviewers)
- Staffing shortages impacting care quality (mentioned by 3 reviewers)
- COVID-19 vaccination policy controversy (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 44 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has a strong reputation for therapy services; how do you integrate those rehab programs into the daily routine for residents who need extra support?
- 2With the recent focus on maintaining high standards, what specific protocols do you have in place to ensure residents receive timely assistance when they use their call buttons?
- 3I see that you are active in responding to feedback online; how do you utilize that family input to improve daily care and hygiene standards for residents?
- 4Given the importance of consistent care, how do you manage staffing levels to ensure that residents receive attentive, one-on-one support throughout the day and night?
- 5How does your team coordinate medication management to ensure accuracy and safety for residents with complex health needs?
- 6Could you walk me through how you handle medical emergencies or urgent health changes, particularly during evening or weekend hours?
Personalized based on this facility's data
Key Review Excerpts
“The staff is mature and can handle all situations. Staff is very wonderful, people say hi to you when walking thru hallways.”
“My mother has resided in both the skilled nursing and personal care facilities at Sugar Creek over the past eleven months. One of our family members has visited daily, and we have nothing but praise and appreciation for the great care she has received.”
“My Dad went there for therapy due to a fall. At first they told us the he was doing really well, only to change their story a few weeks later and told us he was declining. We found out that the nurses were drugging him with morphine at night because they said they were short staffed.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents vaccinated for the flu
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with 47 deficiencies across four surveys, including seven complaint-triggered violations where families filed reports about abuse prevention and notification failures. The most recurring problems involve medication management, quality of care, and equipment safety issues that persist across multiple inspections. While all deficiencies show correction dates, the repeated nature of medication and care quality violations, combined with family complaints about abuse prevention, suggests ongoing operational challenges that warrant careful consideration.
Mar 5, 2026Complaint4
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
May 16, 2025Routine14
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Keep all essential equipment working safely.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
May 16, 2025Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Jun 14, 2024Routine15
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Quality of Life and Care Deficiencies
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Environmental Deficiencies
Keep all essential equipment working safely.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
May 8, 2024Complaint3
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Aug 18, 2023Routine11
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure gas and vacuum systems are inspected and tested as part of a maintenance program.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure the activities program is directed by a qualified professional.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Environmental Deficiencies
Keep all essential equipment working safely.
Environmental Deficiencies
Have enough backup water supply for essential areas of the nursing home.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Federal Penalties
Fine
Mar 5, 2026
$91,245
Fine
May 8, 2024
$155,235
Payment Denial
May 8, 2024
22-day denial
Ownership & Operations
Who Operates This Facility
Quality Life Services - Sugar Creek
for profit
Chain Affiliation
Quality Life Services
10 facilities nationwide
Chain avg rating: 2.6/5 · Rank 6 of 10
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
42 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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