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Nursing HomeMedicaid Investigative

Quality Life Services - Sugar Creek

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

120 Lakeside Drive, Worthington, PA 16262114 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.4/5

based on 42 Google reviews

5
4
3
2
1
Quality Life Services - Sugar Creek Nursing Home in Worthington, PA — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (17 vs median 8.0)

Below average in PA · Below recommended RN staffing · Below chain average · $155,235 in fines

Source: Medicare data

What this means for your family

This facility is highly regarded for its cleanliness and rehab services, but it has a history of severe, recurring complaints regarding patient neglect and responsiveness. If you are considering this facility, we strongly recommend unannounced visits during off-hours and weekends to verify staffing levels and call-light response times.

Google Reviews

Google Reviews

42 reviews on Google
Quality Life Services - Sugar Creek receives highly polarized feedback, with many families praising the clean, modern facility and the compassionate, attentive staff. However, there are serious, recurring allegations regarding neglect, including reports of residents being left in soiled conditions, failure to respond to call buttons, and concerns about staffing levels impacting patient safety and medication management.

Quality Themes

Tap a score for details
Food8.0Staff5.0Clean9.0Activities8.0Meds2.0Memory7.0Comms4.0ValueN/A

Strengths

  • Clean, well-maintained facility
  • Friendly and professional staff
  • Effective rehab and therapy services
  • Engaging activities and amenities

Concerns

  • Neglect and hygiene issues (soiled diapers, lack of assistance) (mentioned by 4 reviewers)
  • Unresponsive to call buttons/lack of supervision (mentioned by 3 reviewers)
  • Staffing shortages impacting care quality (mentioned by 3 reviewers)
  • COVID-19 vaccination policy controversy (mentioned by 5 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'17(1)'19(1)'21(15)'23(3)'25(5)'26(1)

Distribution · 44 analyzed

5
25
4
0
3
0
2
0
1
19

How They Respond to Reviews

83%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed the facility has a strong reputation for therapy services; how do you integrate those rehab programs into the daily routine for residents who need extra support?
  • 2With the recent focus on maintaining high standards, what specific protocols do you have in place to ensure residents receive timely assistance when they use their call buttons?
  • 3I see that you are active in responding to feedback online; how do you utilize that family input to improve daily care and hygiene standards for residents?
  • 4Given the importance of consistent care, how do you manage staffing levels to ensure that residents receive attentive, one-on-one support throughout the day and night?
  • 5How does your team coordinate medication management to ensure accuracy and safety for residents with complex health needs?
  • 6Could you walk me through how you handle medical emergencies or urgent health changes, particularly during evening or weekend hours?

Personalized based on this facility's data


Key Review Excerpts

The staff is mature and can handle all situations. Staff is very wonderful, people say hi to you when walking thru hallways.

Short-term rehab family member · 2026★★★★★

My mother has resided in both the skilled nursing and personal care facilities at Sugar Creek over the past eleven months. One of our family members has visited daily, and we have nothing but praise and appreciation for the great care she has received.

Long-term resident's family · 2025★★★★★

My Dad went there for therapy due to a fall. At first they told us the he was doing really well, only to change their story a few weeks later and told us he was declining. We found out that the nurses were drugging him with morphine at night because they said they were short staffed.

Rehab patient's family · 2024☆☆☆☆
Source: 42 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.54hrs
72%
Registered nurses for medical care
Total Nursing
3.56hrs
87%
All nurses + aides combined
Staff Turnover
41%
Lower is better (< 30% = good)
RN Turnover
29%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

11

measures

Worse Than Avg

4

measures

Mixed Results

2

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility31.8%
Worse than Avg
Here
31.8%
US
19.4%
PA
26.0%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility28.8%
Worse than Avg
Here
28.8%
US
19.5%
PA
19.9%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility96.0%
Better than Avg
Here
96.0%
US
93.4%
PA
87.1%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility20.9%
Worse than Avg
Here
20.9%
US
15.3%
PA
18.4%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility98.1%
Better than Avg
Here
98.1%
US
95.5%
PA
93.5%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility2.7%
Better than Avg
Here
2.7%
US
5.3%
PA
6.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility93.6%
Better than Avg
Here
93.6%
US
81.8%
PA
69.2%
Armstrong
51.8%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility87.5%
Better than Avg
Here
87.5%
US
79.8%
PA
68.7%
Armstrong
61.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.6%
Better than Avg
Here
0.6%
US
1.6%
PA
1.4%
Armstrong
2.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

21deficiencies
3penalties
Well above state avg (10.1)
11 complaint-triggered
$155,235 in fines

This facility has concerning patterns with 47 deficiencies across four surveys, including seven complaint-triggered violations where families filed reports about abuse prevention and notification failures. The most recurring problems involve medication management, quality of care, and equipment safety issues that persist across multiple inspections. While all deficiencies show correction dates, the repeated nature of medication and care quality violations, combined with family complaints about abuse prevention, suggests ongoing operational challenges that warrant careful consideration.

Mar 5, 2026Complaint
4
0805Immediate jeopardy · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0835Potential for harm · IsolatedCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

May 16, 2025Routine
14
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0568Potential for harm · PatternCorrected

Resident Rights Deficiencies

Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

0605Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0627Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0694Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0699Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0908Potential for harm · IsolatedCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0039Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

May 16, 2025Complaint
4
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Jun 14, 2024Routine
15
0801Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

0622Potential for harm · PatternCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0691Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0814Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0908Potential for harm · IsolatedCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0036Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish emergency prep training and testing.

0037Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0039Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

May 8, 2024Complaint
3
0880Immediate jeopardy · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0835Potential for harm · WidespreadCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Aug 18, 2023Routine
11
0908Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure gas and vacuum systems are inspected and tested as part of a maintenance program.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0680Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure the activities program is directed by a qualified professional.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0908Potential for harm · IsolatedCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0922Potential for harm · IsolatedCorrected

Environmental Deficiencies

Have enough backup water supply for essential areas of the nursing home.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Federal Penalties

Fine

Mar 5, 2026

$91,245

Fine

May 8, 2024

$155,235

Payment Denial

May 8, 2024

22-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Quality Life Services - Sugar Creek

Organization Type

for profit

Chain Affiliation

Chain Name

Quality Life Services

Chain Size

10 facilities nationwide

Chain avg rating: 2.6/5 · Rank 6 of 10

Ownership & Management

Key personnel

Markivich, MichaelManagerNicholas, LawrenceManagerTack, StevenManagerTack-Beardsley, SusanManagerTack-Yurek, MaryManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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