Quality Life Services - Chicora
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 18 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (31 vs median 8.0)
- High staff turnover (52%)
- High RN turnover (57%)
Bottom 25% in PA · Below recommended RN staffing · Worst in QUALITY LIFE SERVICES chain · $107,640 in fines
What this means for your family
While the facility's therapy team is highly regarded for recovery, the recent reports of neglect regarding basic hygiene and toileting are concerning. If you consider this facility, we strongly recommend conducting an unannounced visit and asking specifically about their protocols for patient responsiveness and bathroom assistance.
Google Reviews
Google Reviews
18 reviews on Google“Quality Life Services - Chicora presents a stark contrast in experiences, with some families praising the nursing staff and dementia care while others report severe neglect and poor facility conditions. Recent reviews highlight significant concerns regarding therapy consistency, hygiene, and responsiveness to basic patient needs like toileting and hydration.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated dementia unit nursing staff
- Highly effective physical therapy team
- Professional front desk and administrative personnel
Concerns
- Neglect of basic hygiene and toileting needs (mentioned by 3 reviewers)
- Poor food quality and dining experience (mentioned by 2 reviewers)
- Inconsistent or insufficient therapy sessions (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 19 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the facility has a dedicated dementia unit; could you walk me through how your nursing staff there coordinates care and manages daily routines for those residents?
- 2Given that physical therapy is a noted strength here, how do you ensure that therapy sessions remain consistent and are fully integrated into a resident's daily schedule?
- 3We want to ensure our loved one feels comfortable and well-cared for; what is your current process for monitoring and assisting residents with their hygiene and toileting needs throughout the day?
- 4I see that your team is active in responding to feedback online; how do you use that family input to improve the dining experience and the overall quality of meals served?
- 5With a capacity of 114 residents, how does your staff ensure that communication remains open and responsive when families have questions about their loved one's health or daily status?
- 6What protocols are in place for medical emergencies, and how quickly can a family expect to be notified if there is a change in a resident's condition?
Personalized based on this facility's data
Key Review Excerpts
“We couldn’t have been more satisfied with the care he received from the Quality of Life Center Dementia unit nursing staff, front desk and business office personnel.”
“While the food and SOME of the staff Are below the level that I would expect in prison, the therapy group is absolutely amazing! They are the reason I am standing up and walking today”
“He would also sit for hours after asking to go to the bathroom. When we asked for the Ombudsman number, things appeared to change.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
6
measures
4
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Quality Life Services - Chicora has a concerning pattern of persistent deficiencies across safety supervision, medication management, and abuse prevention, with 31 complaint-triggered violations indicating families have filed reports about problems. The facility shows repeated issues with accident prevention appearing in 8 surveys, medication errors in multiple inspections, and abuse/neglect prevention policies cited 5 times including recent violations. While all deficiencies show correction dates, the recurring nature across multiple years suggests ongoing operational challenges that families should carefully evaluate before considering placement.
Mar 9, 2026Complaint3
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 28, 2026Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 5, 2025Routine25
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Construction Deficiencies
Meet other general requirements.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Administration Deficiencies
Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Resident Rights Deficiencies
Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
Emergency Preparedness Deficiencies
Provide primary/alternate means for communication.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Dec 5, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 10, 2025Complaint11
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Administration Deficiencies
Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
Jul 7, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Federal Penalties
Fine
Nov 10, 2025
$141,440
Ownership & Operations
Who Operates This Facility
Quality Life Services - Chicora
for profit
Chain Affiliation
Quality Life Services
10 facilities nationwide
Chain avg rating: 2.6/5 · Rank 9 of 10 (Worst)
Ownership & Management
Owners
Sugar Creek Rest, INC
Owner · Organization
Tack Family Ventures LLC
Owner · Organization
Mary Susan Tack-Yurek Irrevocable Trust
Owner (parent company) · Organization
Steven D Tack Irrevocable Trust
Owner (parent company) · Organization
Susan Tack Beardsley Irrevocable Trust
Owner (parent company) · Organization
Tack-Yurek, Mary
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
18 reviews from families & visitors
Official Website
Visit qualitylifeservices.com
Medicare data downloads
Original nursing home datasets
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