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Assisted Living

Quality Life Services-chicora

Limited public data on Quality Life Services-chicora. Call, tour, and ask to meet current residents' families — your own impression matters most.

160 Medical Center Road, Butler, PA 1602526 bedsLicensed & Active
Google rating
3.5/5

based on 18 Google reviews

5
4
3
2
1

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What this means for your family

While the dementia unit has received high praise for its nursing staff, recent reviews from 2025 suggest significant failures in rehabilitation therapy and food quality. Families should specifically verify the availability of physical and occupational therapy and ask about recent sanitation audits.

Google Reviews

Google Reviews

18 reviews analyzed
Families should exercise extreme caution due to serious allegations regarding inadequate therapy services and poor hygiene standards. While some long-term residents' families praise the dementia unit and nursing staff, recent reviews highlight critical failures in rehabilitation care and facility cleanliness.

Quality Themes

Tap a score for details
Food1.0Staff4.0Clean3.0ActivitiesN/AMedsN/AMemory5.0Comms2.0ValueN/A

Strengths

  • Effective physical therapy group
  • Compassionate dementia unit nursing staff
  • Cleanliness of the dementia unit
  • Friendly front desk and business office personnel

Concerns

  • Inadequate rehabilitation and therapy services (mentioned by 2 reviewers)
  • Poor facility hygiene and unpleasant odors (mentioned by 2 reviewers)
  • Substandard food and dining quality (mentioned by 2 reviewers)
  • Neglectful nursing care regarding medical needs (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2342.0'13(1)4.05.0'17(2)2.03.8'21(4)1.02.3'25(3)4.5'26(4)

Distribution

5
9
4
1
3
2
2
2
1
4

How They Respond to Reviews

50%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I noticed some wonderful comments about the compassion of your dementia unit staff; could you tell me more about how the nurses interact with residents during their daily care?
  • 2Since the physical therapy group is a known strength here, how often do residents participate in group therapy sessions, and how do you coordinate those services?
  • 3What is the current process for managing meal preparation and dining, and how do you ensure the menu stays varied and appetizing for the residents?
  • 4Could you walk me through your protocols for responding to medical emergencies or sudden changes in a resident's health during the night?
  • 5How do you approach facility cleanliness and deep-cleaning schedules, especially in the common areas and the dementia unit?
  • 6What kind of daily activities or social outings are planned to help residents stay engaged with one another?

Personalized based on this facility's data


Key Review Excerpts

The therapy group is absolutely amazing! They are the reason I am standing up and walking today

Rehab patient · 2025☆☆☆☆

We couldn’t have been more satisfied with the care he received from the Quality of Life Center Dementia unit nursing staff, front desk and business office personnel.

Long-term resident's family · 2021★★★★★

He would also sit for hours after asking to go to the bathroom. When we asked for the Ombudsman number, things appeared to change.

Memory care family member · 2025☆☆☆☆
Source: 18 Google reviews

State Inspection History

State Inspections

Source: PA State Licensing Agency

30total
37deficiencies

Key Findings

Between 2021 and 2025, Quality Life Services-Chicora underwent 33 inspections, resulting in 20 clean reports and 37 recorded violations. Identified issues included lapses in staff training documentation, maintenance of facility equipment, and certain protocols regarding privacy and emergency preparedness.

Aug 5, 2025Routine
minor2600.132e

No fire drill was conducted during sleeping hours within the last 6 months.

minor2600.141a

Resident #2's medical evaluation did not include a medication regimen.

minor2600.227d

Resident #1's support plan failed to address safety precautions and instructions for the use of an enabler bar.

Jan 2, 2025Routine
minor2600.81a

Enabler bars attached to resident #1 and resident #2's beds were not securely attached, posing a fall hazard.

minor2600.183.d

A bottle of Loratadine was found at resident #3's bedside without a corresponding prescription for a resident unable to self-administer.

minor2600.225.a

Resident #4's initial assessment was not completed within the required 15 days of admission.

minor2600.227.d

The resident's support plan failed to address the use of an enabler bar for resident #1.

Jul 5, 2024Routine
CleanReport

No deficiencies found during this inspection.

Jul 11, 2022Routine
minor2600.81.b

Bed enabler bars for two residents were not covered or properly secured, posing an entrapment hazard.

minor2600.82.c

Poisonous materials were found unlocked, unattended, and accessible to residents in the kitchenette.

minor2600.90.b

The facility lacked a communication system to allow staff in different areas to contact each other during an emergency.

minor2600.101.j.7

Three residents did not have an operable lamp or light source within reaching distance of their bedsides.

Mar 2, 2022Routine
severe2600.54a

A direct care staff member was found unresponsive in a bathroom after admitting to using heroin, violating requirements for staff to be free from medical conditions that limit safe care.

severe2600.57a

Between 11:00 p.m. and 12:30 a.m., the only staff member present in the home was unconscious in a bathroom, leaving residents without a required 21-year-old designee.

Jul 26, 2021Other
CleanReport

No deficiencies found during this inspection.

Dec 23, 2020Routine
CleanReport

No deficiencies found during this inspection.

Jul 24, 2020Other
CleanReport

No deficiencies found during this inspection.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Quality Life Services-chicora, LLC

Organization Type

for profit

Source: State licensing data

Contact

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References & Resources

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