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Nursing HomeMedicaid

Quality Life Services - Sarver

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

126 Iron Bridge Road, Sarver, PA 1605566 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.1/5

based on 35 Google reviews

5
4
3
2
1
Quality Life Services - Sarver Nursing Home in Sarver, PA — Street View
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What this means for your family

This facility has a dedicated core of nursing and social work staff that some families find excellent for long-term care. However, you must be aware of consistent reports regarding slow response times to call buttons and medication delays. We strongly recommend visiting unannounced during off-hours to observe staffing levels and cleanliness for yourself.

Google Reviews

Google Reviews

35 reviews on Google
Quality Life Services - Sarver receives highly polarized feedback, with some families praising the compassionate nursing staff and effective long-term care, while others report significant concerns regarding understaffing and poor communication. Recurring complaints highlight issues with facility cleanliness, slow response times to call buttons, and serious allegations regarding administrative practices and medication management.

Quality Themes

Tap a score for details
Food5.0Staff5.0Clean3.0ActivitiesN/AMeds2.0MemoryN/AComms3.0Value1.0

Strengths

  • Compassionate and attentive nursing staff
  • Effective long-term care for some residents
  • Helpful social work department

Concerns

  • Understaffing and slow response times to call buttons (mentioned by 5 reviewers)
  • Facility cleanliness and unpleasant odors (mentioned by 3 reviewers)
  • Inconsistent medication management and delays (mentioned by 3 reviewers)
  • Rude or unprofessional behavior from some aides (mentioned by 2 reviewers)
  • Allegations of predatory guardianship/financial practices (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(5)'20(1)'22(2)'24(9)'26(6)

Distribution · 40 analyzed

5
21
4
2
3
0
2
2
1
15

How They Respond to Reviews

70%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1Given the current staffing levels, what specific protocols are in place to ensure that call buttons are answered promptly for residents?
  • 2I noticed some feedback regarding facility cleanliness; could you walk me through your daily housekeeping schedule and how you maintain air quality in common areas?
  • 3What is your formal process for medication administration, and how do you ensure that doses are delivered consistently and on time?
  • 4I see your team is active in responding to family feedback online; how do you incorporate that input into your daily operations and staff training?
  • 5What measures do you have in place to ensure that all interactions between aides and residents remain professional and supportive?
  • 6How does your nursing team manage urgent medical changes or emergencies, especially during evening and weekend shifts?

Personalized based on this facility's data


Key Review Excerpts

My dad has been in this nursing home for a year now and there have been alot of ups and downs. They have some terrific nurses and aides problem is they let them go or move them around so much because of seniority. The aides cab be very rude and it always smells bad in there.

Long-term resident's family · 2024★★★★

I never received my meds on time, and I understand not being well staffed but to have to wait 6 to 7 hrs to receive pain relief is just ridiculous (which happened way more than 1 time) my nurse was usually great depending on shift.

Rehab patient · 2023☆☆☆☆

Everything with my wife's care was 5 stars. Jennifer (SW) was more than helpful in all of our interactions and I couldn't have asked for any more.

Long-term resident's family · 2025★★★★★
Source: 35 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.78hrs
OK
Registered nurses for medical care
Total Nursing
3.73hrs
91%
All nurses + aides combined
Staff Turnover
67%
Lower is better (< 30% = good)
RN Turnover
67%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

8

measures

Worse Than Avg

5

measures

Mixed Results

4

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility4.2%
Better than Avg
Here
4.2%
US
12.1%
PA
8.3%
Butler
17.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility96.1%
Better than Avg
Here
96.1%
US
93.4%
PA
87.1%
Butler
91.1%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility10.0%
Better than Avg
Here
10.0%
US
15.3%
PA
18.4%
Butler
14.9%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility10.1%
Better than Avg
Here
10.1%
US
14.4%
PA
17.5%
Butler
14.0%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility25.8%
Mixed vs Avgs
Here
25.8%
US
19.4%
PA
26.0%
Butler
23.4%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility97.9%
Better than Avg
Here
97.9%
US
95.5%
PA
93.5%
Butler
92.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility87.6%
Better than Avg
Here
87.6%
US
79.8%
PA
68.7%
Butler
77.3%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility80.4%
Mixed vs Avgs
Here
80.4%
US
81.8%
PA
69.2%
Butler
80.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.7%
Mixed vs Avgs
Here
1.7%
US
1.6%
PA
1.4%
Butler
1.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

12deficiencies
Above state avg (10.1)
8 complaint-triggered

Quality Life Services - Sarver has concerning patterns with families filing complaints that triggered 7 investigations, revealing issues with abuse prevention, resident rights, and care planning. The facility shows recurring problems across quality of care, infection control, and fire safety systems that persist across multiple surveys from 2023 to 2025, though all deficiencies report correction dates.

Feb 23, 2026Complaint
1
0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Nov 14, 2025Routine
15
0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0882Potential for harm · PatternCorrected

Infection Control Deficiencies

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0908Potential for harm · IsolatedCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0941Potential for harm · IsolatedCorrected

Administration Deficiencies

Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0912Minimal · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have power receptacles that are properly grounded.

Mar 12, 2025Complaint
2
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Jan 28, 2025Complaint
1
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Nov 19, 2024Complaint
1
0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

Sep 27, 2024Routine
18
0908Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure gas and vacuum systems are inspected and tested as part of a maintenance program.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0912Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have power receptacles that are properly grounded.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0622Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Quality Life Services - Sarver

Organization Type

for profit

Chain Affiliation

Chain Name

Quality Life Services

Chain Size

10 facilities nationwide

Chain avg rating: 2.6/5 · Rank 8 of 10

Ownership & Management

Owners

Sugar Creek Rest, INC

Owner · Organization

Tack, Steven

Owner (parent company)

33%

Tack-Beardsley, Susan

Owner (parent company)

33%

Key personnel

Markivich, MichaelManagerShoop, RebeccaManagerTack, StevenManagerTack-Beardsley, SusanManagerTack-Yurek, MaryManager
Source: Medicare provider data

Contact

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References & Resources

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