Quality Life Services - Apollo
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 48 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (35 vs median 8.0)
- High staff turnover (62%)
- High RN turnover (72%)
Bottom 25% in PA · Below recommended RN staffing · Worst in QUALITY LIFE SERVICES chain · $37,880 in fines · Abuse citation
What this means for your family
While some families report positive experiences with therapy and end-of-life care, the facility has faced multiple, serious allegations of medical negligence and poor hygiene. We strongly advise families to conduct unannounced visits, observe the staff-to-resident ratio, and ask direct questions about their emergency response protocols before choosing this facility.
Google Reviews
Google Reviews
48 reviews on Google“Quality Life Services - Apollo presents a deeply polarized environment where experiences range from high praise for compassionate, dedicated staff to severe allegations of neglect and poor clinical outcomes. While some families report excellent care and professional therapy, a significant number of reviewers describe dangerous lapses in medical oversight, poor hygiene, and inadequate staffing levels that have allegedly led to fatal incidents.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and dedicated core staff
- Effective physical therapy services
- Engaging activity and social programs
- Responsive administrative leadership for some families
Concerns
- Allegations of fatal medical negligence and lack of emergency response (mentioned by 5 reviewers)
- Poor food quality and unappealing meals (mentioned by 5 reviewers)
- Understaffing and high staff turnover (mentioned by 4 reviewers)
- Poor hygiene and lack of basic resident care (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 47 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the recent feedback regarding staffing levels, what specific steps are you taking to ensure consistent, daily care for residents?
- 2I noticed the facility is very active in responding to family feedback online; how do you incorporate that family input into your daily operational improvements?
- 3Could you walk me through your current protocols for medical emergencies and how you ensure rapid response times for residents?
- 4Many families have expressed interest in the quality of dining; could you describe the process for monitoring meal quality and how you accommodate individual dietary preferences?
- 5With the current focus on enhancing hygiene and cleanliness standards, what is your daily schedule for room maintenance and housekeeping?
- 6I see that your physical therapy programs are highly regarded; how do you integrate these services into the daily routine to keep residents engaged and active?
Personalized based on this facility's data
Key Review Excerpts
“The Activity Department is outstanding! They plan community events, creative projects, and fun outings — from local bus trips to gatherings that bring joy and connection.”
“My stay was wonderful. The staff is very professional, the meals are wonderful and the physical therapy is absolutely awesome.”
“This place needs shut down. The food isn't fit for humans nor beast. Uncaring aides and staff, very rude and mean to patients. They killed my Dad here.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
8
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families filing 23 complaint-driven reports that triggered deficiencies in accident prevention, medication management, and care planning. Issues persist across multiple years, with repeated deficiencies in preventing accidents (appearing in 8 different surveys), developing proper care plans, and maintaining safety standards. While all deficiencies show correction dates, the recurring nature of core safety and care planning problems, combined with the high volume of family complaints, suggests ongoing challenges in maintaining consistent quality standards.
Feb 25, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Jan 6, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nov 13, 2025Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Sep 9, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 22, 2025Routine23
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Keep all essential equipment working safely.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
May 22, 2025Complaint3
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Federal Penalties
Fine
Nov 13, 2025
$43,759
Ownership & Operations
Who Operates This Facility
Quality Life Services - Apollo
for profit
Chain Affiliation
Quality Life Services
10 facilities nationwide
Chain avg rating: 2.6/5 · Rank 10 of 10 (Worst)
Ownership & Management
Owners
Tack, Steven
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
48 reviews from families & visitors
Official Website
Visit qualitylifeservices.com
Medicare data downloads
Original nursing home datasets
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