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Nursing HomeMedicaid Investigative

Quality Life Services - Apollo

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

151 Goodview Drive, Apollo, PA 15613177 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
2.9/5

based on 48 Google reviews

5
4
3
2
1
Quality Life Services - Apollo Nursing Home in Apollo, PA — Street View
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8/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (35 vs median 8.0)
  • High staff turnover (62%)
  • High RN turnover (72%)

Bottom 25% in PA · Below recommended RN staffing · Worst in QUALITY LIFE SERVICES chain · $37,880 in fines · Abuse citation

Source: Medicare data

What this means for your family

While some families report positive experiences with therapy and end-of-life care, the facility has faced multiple, serious allegations of medical negligence and poor hygiene. We strongly advise families to conduct unannounced visits, observe the staff-to-resident ratio, and ask direct questions about their emergency response protocols before choosing this facility.

Google Reviews

Google Reviews

48 reviews on Google
Quality Life Services - Apollo presents a deeply polarized environment where experiences range from high praise for compassionate, dedicated staff to severe allegations of neglect and poor clinical outcomes. While some families report excellent care and professional therapy, a significant number of reviewers describe dangerous lapses in medical oversight, poor hygiene, and inadequate staffing levels that have allegedly led to fatal incidents.

Quality Themes

Tap a score for details
Food1.0Staff5.0Clean2.0Activities8.0Meds2.0MemoryN/AComms3.0Value3.0

Strengths

  • Compassionate and dedicated core staff
  • Effective physical therapy services
  • Engaging activity and social programs
  • Responsive administrative leadership for some families

Concerns

  • Allegations of fatal medical negligence and lack of emergency response (mentioned by 5 reviewers)
  • Poor food quality and unappealing meals (mentioned by 5 reviewers)
  • Understaffing and high staff turnover (mentioned by 4 reviewers)
  • Poor hygiene and lack of basic resident care (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'19(2)'21(1)'23(5)'25(14)'26(5)

Distribution · 47 analyzed

5
20
4
0
3
1
2
0
1
26

How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1Given the recent feedback regarding staffing levels, what specific steps are you taking to ensure consistent, daily care for residents?
  • 2I noticed the facility is very active in responding to family feedback online; how do you incorporate that family input into your daily operational improvements?
  • 3Could you walk me through your current protocols for medical emergencies and how you ensure rapid response times for residents?
  • 4Many families have expressed interest in the quality of dining; could you describe the process for monitoring meal quality and how you accommodate individual dietary preferences?
  • 5With the current focus on enhancing hygiene and cleanliness standards, what is your daily schedule for room maintenance and housekeeping?
  • 6I see that your physical therapy programs are highly regarded; how do you integrate these services into the daily routine to keep residents engaged and active?

Personalized based on this facility's data


Key Review Excerpts

The Activity Department is outstanding! They plan community events, creative projects, and fun outings — from local bus trips to gatherings that bring joy and connection.

Visitor/Community member · 2025★★★★★

My stay was wonderful. The staff is very professional, the meals are wonderful and the physical therapy is absolutely awesome.

Rehab patient · 2024★★★★★

This place needs shut down. The food isn't fit for humans nor beast. Uncaring aides and staff, very rude and mean to patients. They killed my Dad here.

Memory care family member · 2024☆☆☆☆
Source: 48 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.38hrs
51%
Registered nurses for medical care
Total Nursing
3.40hrs
83%
All nurses + aides combined
Staff Turnover
63%
Lower is better (< 30% = good)
RN Turnover
70%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

9

measures

Worse Than Avg

8

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility3.6%
Better than Avg
Here
3.6%
US
15.3%
PA
18.4%
Westmoreland
20.1%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility3.5%
Better than Avg
Here
3.5%
US
14.4%
PA
17.5%
Westmoreland
18.4%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility80.6%
Worse than Avg
Here
80.6%
US
95.5%
PA
93.5%
Westmoreland
94.6%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
PA
87.1%
Westmoreland
92.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility20.6%
Worse than Avg
Here
20.6%
US
12.1%
PA
8.3%
Westmoreland
12.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility30.4%
Worse than Avg
Here
30.4%
US
19.4%
PA
26.0%
Westmoreland
24.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.0%
Better than Avg
Here
99.0%
US
81.8%
PA
69.2%
Westmoreland
76.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility54.2%
Worse than Avg
Here
54.2%
US
79.8%
PA
68.7%
Westmoreland
71.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.4%
Worse than Avg
Here
2.4%
US
1.6%
PA
1.4%
Westmoreland
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

31deficiencies
1penalties
Well above state avg (10.1)
22 complaint-triggered
$37,880 in fines

This facility shows concerning patterns with families filing 23 complaint-driven reports that triggered deficiencies in accident prevention, medication management, and care planning. Issues persist across multiple years, with repeated deficiencies in preventing accidents (appearing in 8 different surveys), developing proper care plans, and maintaining safety standards. While all deficiencies show correction dates, the recurring nature of core safety and care planning problems, combined with the high volume of family complaints, suggests ongoing challenges in maintaining consistent quality standards.

Feb 25, 2026Complaint
1
0691Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.

Jan 6, 2026Complaint
1
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Nov 13, 2025Complaint
3
0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0835Potential for harm · IsolatedCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Sep 9, 2025Complaint
1
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

May 22, 2025Routine
23
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0908Potential for harm · WidespreadCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0628Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0636Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0699Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0638Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0711Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

0730Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0345Minimal · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

May 22, 2025Complaint
3
0760Actual harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0803Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

Federal Penalties

Fine

Nov 13, 2025

$43,759

Ownership & Operations

Who Operates This Facility

Owner / Operator

Quality Life Services - Apollo

Organization Type

for profit

Chain Affiliation

Chain Name

Quality Life Services

Chain Size

10 facilities nationwide

Chain avg rating: 2.6/5 · Rank 10 of 10 (Worst)

Ownership & Management

Owners

Tack, Steven

Owner (parent company)

33%

Key personnel

Markivich, MichaelOfficer / DirectorTack, StevenOfficer / DirectorLeonard, RichardManagerTack-Beardsley, SusanManagerTack-Yurek, MaryManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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