Pleasant Ridge
Limited public data on Pleasant Ridge. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 32 Google reviews
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What this means for your family
This facility is currently in a strong upward trend due to new ownership and impressive new programming like therapy horses and workshops. However, because there are serious, specific allegations regarding bedbugs and hygiene from some residents, you should personally verify their current pest control protocols and cleanliness standards during your visit.
Google Reviews
Google Reviews
32 reviews analyzed“Families will find a facility undergoing a significant transformation, with many recent reviews praising new ownership for major improvements in cleanliness, renovations, and resident activities. While recent sentiment is overwhelmingly positive regarding the new management, there are serious, critical allegations from some residents regarding bedbug infestations and poor care quality that should be investigated.”
Quality Themes
Tap a score for detailsStrengths
- Engaging and diverse resident activities
- Visible facility renovations and cleanliness improvements
- Attentive and caring staff members
- Reasonable pricing and value
Concerns
- Allegations of bedbug infestations (mentioned by 2 reviewers)
- Inconsistent communication/answering phones
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1It's great to see the recent renovations and how clean the facility looks; what other improvements are planned for the building?
- 2We've heard wonderful things about how engaging the resident activities are; could you walk us through a typical weekly schedule for a resident?
- 3How does the staff ensure that communication remains consistent and timely with family members regarding a resident's well-being?
- 4What specific protocols do you have in place for managing pest control and maintaining a comfortable environment for everyone?
- 5In the event of a medical emergency after hours, what is the immediate process for getting care to a resident?
- 6Since the staff is often described as very attentive, how do you ensure that level of care remains consistent during shift changes?
Personalized based on this facility's data
Key Review Excerpts
“The new owners have made so many changes, we have activities, great food, and I can’t say enough how much I like Mr. Ned. He makes it a point to visit me when he is here.”
“The monthly rates are pretty reasonable, and the activities team keeps things fun and fresh. There’s also live music, paint and sips, apple butter making, ‘Name That Tune,’ a magician, and there’s a book club too.”
“My family was here before the new owners took over and I can tell you that they have turned this place around! They cleaned house literally and figuratively!”
State Inspection History
State Inspections
Source: PA State Licensing Agency
Key Findings
Between 2022 and 2025, Pleasant Ridge underwent 42 inspections, resulting in 16 clean reports and 81 recorded violations. Identified issues included incomplete resident documentation, lapses in staff training, and inconsistencies regarding fire drill schedules and required postings.
Aug 4, 2025Routine
Two bathrooms across from bedroom #228 lacked an operable outside window or an operable exhaust fan for ventilation.
The posted menus only included dates from 8/4/25 to 8/10/25, failing to meet the requirement for one week advance posting.
A resident's glucometer was not set to the correct time, leading to discrepancies between meter readings and the MAR.
Medication administration records contained incorrect dosage information and entries that were initialed as administered despite dosage changes.
Mar 19, 2025Routine
No operable carbon monoxide alarms were found near the kitchen gas stove, laundry room gas dryers, or boiler room gas boilers.
The hot water temperature at the common bathroom sink across from room 228 measured 130.1°F, exceeding the 120°F limit.
The open window in the kitchen did not have a screen installed.
Resident #1 did not have access to an operable bedside lamp or light source.
Jul 18, 2024Routine
No staff members held a nationally recognized food manager certification as required by the PA Department of Agriculture.
Sanitary conditions were poor, including grime in the kitchen, leaking beverage dispensers, rotten food in coolers, and soiled plungers in bathrooms.
Evidence of infestation was observed, including live bed bugs in bedrooms and flying insects in the common area kitchenette.
Feb 21, 2024Routine
A resident displayed inappropriate physical affection toward others, including kissing hands and lips, which was not properly addressed by staff.
Sanitary conditions were inadequate, including food particles and liquid spills on the dining room floor, a soiled rag on the countertop, and stained carpeting in the kitchen.
Resident assessments failed to document significant changes in behavior, specifically regarding inappropriate physical affection and self-harming behaviors.
Jan 25, 2024RoutineCleanReport
No deficiencies found during this inspection.
Dec 6, 2023Routine
The most recent license inspection summary was not posted in a conspicuous and public place.
The first floor medical records room was unlocked and unattended, leaving resident records and sensitive information accessible.
Direct care staff members did not receive required annual fire safety training from a qualified expert.
A leaking boiler tank created a large wet area on the floor, and door latches had been removed from exit doors.
Aug 22, 2023RoutineCleanReport
No deficiencies found during this inspection.
Jul 25, 2023RoutineCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Cne Family Properties LLC
for profit
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
32 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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