Limited public data on Pleasant Ridge. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 32 Google reviews
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Every family's needs are unique. We encourage you to visit Pleasant Ridge in person, speak with staff and current residents' families, and trust your instincts. The data on this page provides a starting point, but your personal impression matters most.
Families will find a facility undergoing a significant transformation, with many recent reviews praising new ownership for major improvements in cleanliness, renovations, and resident activities. While recent sentiment is overwhelmingly positive regarding the new management, there are serious, critical allegations from some residents regarding bedbug infestations and poor care quality that should be investigated.
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Key Review Excerpts
“The new owners have made so many changes, we have activities, great food, and I can’t say enough how much I like Mr. Ned. He makes it a point to visit me when he is here.”
“My family was here before the new owners took over and I can tell you that they have turned this place around! They cleaned house literally and figuratively!”
“What an incredible facility. I have nothing but wonderful things to say about this place, they make sure to take care of their residents by going out of their way to make their life feels not so mundane, but maybe even magical!”
Source: PA State Licensing Agency
Key Findings
Between 2022 and 2025, Pleasant Ridge underwent 42 inspections, resulting in 16 clean reports and 81 recorded violations. Identified issues included incomplete resident documentation, lapses in staff training, and inconsistencies regarding fire drill schedules and required postings.
The posted menus only included dates from 8/4/25 to 8/10/25, failing to meet the requirement for one week advance posting.
Medication administration records contained incorrect dosage information and entries that were initialed as administered despite dosage changes.
Two bathrooms across from bedroom #228 lacked an operable outside window or an operable exhaust fan for ventilation.
A resident's glucometer was not set to the correct time, leading to discrepancies between meter readings and the MAR.
No operable carbon monoxide alarms were found near the kitchen gas stove, laundry room gas dryers, or boiler room gas boilers.
Resident #1 did not have access to an operable bedside lamp or light source.
The hot water temperature at the common bathroom sink across from room 228 measured 130.1°F, exceeding the 120°F limit.
The open window in the kitchen did not have a screen installed.
Evidence of infestation was observed, including live bed bugs in bedrooms and flying insects in the common area kitchenette.
Sanitary conditions were poor, including grime in the kitchen, leaking beverage dispensers, rotten food in coolers, and soiled plungers in bathrooms.
No staff members held a nationally recognized food manager certification as required by the PA Department of Agriculture.
Resident assessments failed to document significant changes in behavior, specifically regarding inappropriate physical affection and self-harming behaviors.
Sanitary conditions were inadequate, including food particles and liquid spills on the dining room floor, a soiled rag on the countertop, and stained carpeting in the kitchen.
A resident displayed inappropriate physical affection toward others, including kissing hands and lips, which was not properly addressed by staff.
No deficiencies are reported in this inspection record.
A leaking boiler tank created a large wet area on the floor, and door latches had been removed from exit doors.
The most recent license inspection summary was not posted in a conspicuous and public place.
Direct care staff members did not receive required annual fire safety training from a qualified expert.
The first floor medical records room was unlocked and unattended, leaving resident records and sensitive information accessible.
No deficiencies are reported in this inspection record.
No deficiencies are reported in this inspection record.
Cne Family Properties LLC
for profit
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