Quality Life Services-apollo
Reviewer concerns include severe medical negligence and safety incidents (mentioned by 4 reviewers) — investigate before committing.
based on 46 Google reviews
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What this means for your family
This facility presents significant risks regarding resident safety and medical oversight, as evidenced by multiple reports of fatal incidents. While the activity programs and certain long-term staff members are highlights, the recurring themes of understaffing and poor nutrition are major red flags that require immediate investigation during any facility visit.
Google Reviews
Google Reviews
46 reviews analyzed“Families should approach this facility with extreme caution due to multiple highly critical reports of severe medical negligence, including incidents of residents falling and dying under care. While some long-term residents' families praise the compassionate core staff and wonderful activities, recent reviews frequently highlight severe understaffing, poor food quality, and significant lapses in basic hygiene and safety.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate core nursing staff
- Engaging activity programs and community events
- Effective physical therapy services
- Welcoming atmosphere for long-term residents
Concerns
- Severe medical negligence and safety incidents (mentioned by 4 reviewers)
- Critical understaffing and high staff turnover (mentioned by 4 reviewers)
- Poor food quality and nutrition (mentioned by 4 reviewers)
- Unprofessional or rude communication from office staff (mentioned by 3 reviewers)
Rating Trends
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Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the management is very responsive to feedback online; how does the office team typically communicate important updates or changes to families?
- 2We've heard great things about your activity programs, so could you tell us more about the specific community events planned for the upcoming month?
- 3With the nursing staff being such a strength here, how do you ensure consistent, high-quality medical care is available during overnight shifts?
- 4Could you walk us through the daily dining experience, specifically regarding how much variety and nutritional balance is provided in the meal plans?
- 5What specific protocols are in place to ensure resident safety and prevent incidents during busy hours?
- 6How does the facility approach cleanliness and upkeep in the common areas and resident rooms to ensure a comfortable environment?
Personalized based on this facility's data
Key Review Excerpts
“The Activity Department is outstanding! They plan community events, creative projects, and fun outings — from local bus trips to gatherings that bring joy and connection.”
“My mother spent the last few weeks of her life at QLS Apollo and we couldn't be more pleased with the kind and wonderful care she received while there.”
“The staff exhibit steadfast kindness and compassion toward the residents. They eased our anxiety with the difficult decision was made to place a loved family member into assisted living.”
State Inspection History
State Inspections
Source: PA State Licensing Agency
Key Findings
Between 2021 and 2026, Quality Life Services-Apollo underwent 50 inspections, resulting in 21 clean reports and 60 documented violations. Reported findings included issues regarding facility maintenance, staff training requirements, and safety protocols for storing hazardous materials.
Jan 8, 2026Routine
Staff members were observed not wearing gloves or hairnets and were licking fingers while preparing and serving food.
Nov 18, 2025RoutineCleanReport
No deficiencies found during this inspection.
Aug 20, 2025Routine
Staff used profanity and derogatory language toward a resident on hospice, and attempted to force medication administration despite the resident's refusal.
Apr 15, 2025Routine
Carbon monoxide detectors were not installed within 15 feet of natural gas-burning hot water heaters and furnaces.
Resident #1 did not sign the admission contract at the time of admission.
On 4/5/25 and 4/6/25, no staff members present in the home were trained in first aid or certified in CPR/obstructed airway techniques.
Oct 11, 2023Routine
A medication technician refused to administer prescribed PRN morphine to a resident in hospice as requested by the family due to resident agitation.
A bed enabler for a resident was missing a cover, creating a potential hazard.
Jul 27, 2023RoutineCleanReport
No deficiencies found during this inspection.
Jul 10, 2023Routine
An allegation of physical abuse by a caregiver was not reported to the Area Agency on Aging Protective Services until instructed by the Department.
The home failed to immediately suspend the direct care staff member involved in the alleged physical abuse incident.
The incident involving an allegation of physical abuse was not reported to the Department within the required 24-hour timeframe.
May 30, 2023Routine
An allegation of neglect was not immediately reported to the Department of Aging as required by law.
An incident involving an allegation of neglect was not reported to the Department within the required 24-hour timeframe.
A resident was found naked on the floor with bruises and a skin tear after staff failed to perform required two-hour safety checks.
Ownership & Operations
Who Operates This Facility
Quality Life Services-apollo LLC
for profit
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
46 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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