Quality Life Services-Apollo

Staff members were observed not wearing gloves or hairnets and were licking fingers while preparing and serving food.

Staff used profanity and derogatory language toward a resident on hospice, and attempted to force medication administration despite the resident's refusal.

Carbon monoxide detectors were not installed within 15 feet of natural gas-burning hot water heaters and furnaces.

Resident #1 did not sign the admission contract at the time of admission.

On 4/5/25 and 4/6/25, no staff members present in the home were trained in first aid or certified in CPR/obstructed airway techniques.

A bed enabler for a resident was missing a cover, creating a potential hazard.

A medication technician refused to administer prescribed PRN morphine to a resident in hospice as requested by the family due to resident agitation.

An allegation of physical abuse by a caregiver was not reported to the Area Agency on Aging Protective Services until instructed by the Department.

The incident involving an allegation of physical abuse was not reported to the Department within the required 24-hour timeframe.

The home failed to immediately suspend the direct care staff member involved in the alleged physical abuse incident.

An allegation of neglect was not immediately reported to the Department of Aging as required by law.

A resident was found naked on the floor with bruises and a skin tear after staff failed to perform required two-hour safety checks.

An incident involving an allegation of neglect was not reported to the Department within the required 24-hour timeframe.