Quaker Hill Manor
Strong Medicare quality ratings; families often praise compassionate and kind nursing staff. Still worth an in-person visit.
based on 37 Google reviews
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What this means for your family
Quaker Hill Manor is frequently praised for its dedicated therapy and nursing staff, making it a strong candidate for those prioritizing rehabilitation. However, families should be vigilant regarding administrative transparency and medication management; we recommend asking for a clear explanation of billing policies and how the facility ensures communication between shifts.
Google Reviews
Google Reviews
37 reviews on Google“Quaker Hill Manor receives high praise for its compassionate nursing staff and effective rehabilitation therapy, with many families noting that their loved ones felt well-cared for and treated like family. However, there are significant concerns regarding administrative communication, billing transparency, and inconsistent nursing care, particularly regarding medication administration and responsiveness during night shifts.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and kind nursing staff
- Effective rehabilitation therapy
- Warm, family-oriented environment
- Responsive and helpful care team
Concerns
- Inconsistent nursing care and responsiveness (mentioned by 2 reviewers)
- Poor communication regarding medical needs and admissions (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 42 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It’s wonderful to see how much the management engages with the community through their responses to feedback; how does the leadership team ensure that family concerns are addressed and resolved quickly?
- 2We’ve heard such lovely things about the kindness of your nursing staff; how do you maintain that warm, family-oriented atmosphere during busy shift changes?
- 3How does the care team handle communication with families regarding updates on medical needs or changes in a resident's condition?
- 4Can you walk us through your specific protocols for medication management to ensure everything is administered accurately and on schedule?
- 5What is the process for notifying family members immediately in the event of a medical emergency or a sudden change in health?
- 6What kind of daily activities or social programs do you have in place to keep the residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“Therapy is amazing therapist really care about the residents! There seems to be a lack of communication between nursing staff my mom was not given her insulin for the first 4 days there due to communication I believe.”
“Mom was only there one month before she passed but I couldn’t have asked for better care for her. They genuinely cared for her and met all her needs as well as mine and my family’s needs.”
“If I could give it less than one star, I would. My mom was released from the hospital after a partial hip replacement... Quaker Hill is run down and dirty. There were dead bugs in the window sill.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Quaker Hill Manor shows recurring issues with fire safety systems, medication management, and care planning that persist across all three surveys from 2022 to 2025. Families have filed complaints leading to deficiencies in resident rights and facility cleanliness. While the facility corrects identified problems, the pattern of repeated violations in critical areas like smoke barriers, sprinkler systems, and resident care suggests ongoing operational challenges that warrant careful consideration during visits.
Dec 3, 2025Routine17
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Dec 3, 2025Complaint3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Feb 15, 2024Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Jun 16, 2022Routine10
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Quaker Hill Manor
for profit
Chain Affiliation
Americare Senior Living
23 facilities nationwide
Chain avg rating: 3.6/5 · Rank 10 of 23
Ownership & Management
Owners
R H Montgomery Properties, INC
Owner · Organization
Montgomery, Anna
Owner (parent company)
Montgomery, Richard
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
37 reviews from families & visitors
Official Website
Visit americareusa.net
Medicare data downloads
Original nursing home datasets
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