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Nursing HomeMedicaid

Pueblo Springs Rehabilitation Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

5545 East Lee Street, Northeast Center · Tucson, AZ 85712129 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.0/5

based on 96 Google reviews

5
4
3
2
1
Pueblo Springs Rehabilitation Center Nursing Home in Tucson, AZ — Street View
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What this means for your family

While the facility's therapy and respiratory departments receive consistent praise, the recurring reports of severe neglect, hygiene issues, and slow response times are major red flags. If you choose this facility, you must have a dedicated family advocate present daily to ensure basic care needs are met and to monitor for potential medical oversights.

Google Reviews

Google Reviews

96 reviews analyzed
Pueblo Springs Rehabilitation Center (often referred to as Foothills Rehab in reviews) receives highly polarized feedback, with some families praising the therapy and respiratory teams while many others report severe neglect and understaffing. Common complaints include long wait times for call lights, poor hygiene, and unprofessional communication from administrative and front-desk staff. Families should be aware that while some patients have successful rehabilitation outcomes, the facility faces consistent allegations of inadequate nursing care and poor responsiveness.

Quality Themes

Tap a score for details
Food4.0Staff3.0Clean2.0Activities6.0Meds2.0MemoryN/AComms2.0ValueN/A

Strengths

  • Effective physical and occupational therapy teams
  • Strong respiratory care unit
  • Some staff members noted as kind and attentive
  • Accommodating to Spanish-speaking patients

Concerns

  • Extreme delays in responding to call lights and patient needs (mentioned by 14 reviewers)
  • Poor hygiene and lack of basic patient care (soiled bedding/infections) (mentioned by 9 reviewers)
  • Rude, unprofessional, or unhelpful front desk and administrative staff (mentioned by 8 reviewers)
  • Chronic understaffing leading to neglect (mentioned by 7 reviewers)

Rating Trends

Tap a year to see what changed

234'13(2)'17(2)'19(12)'21(4)'23(30)'25(31)'26(5)

Distribution

5
62
4
16
3
2
2
4
1
72
14 reviews posted between Jun 5, 2023Jun 10, 2023 · 14 were 5-star
14 reviews posted between Jan 23, 2020Jan 23, 2020 · 12 were 5-star

How They Respond to Reviews

8%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the recent feedback regarding response times to call lights, what specific protocols or technology do you have in place to ensure residents receive timely assistance?
  • 2With the facility's strong reputation for physical and respiratory therapy, how do those specialized teams coordinate with the nursing staff to ensure consistent care throughout the day?
  • 3I noticed the facility has a 3-star CMS rating; what specific steps is the leadership team currently taking to improve the health inspection and staffing outcomes?
  • 4How does the facility ensure consistent standards of hygiene and room cleanliness, particularly during shift changes or peak hours?
  • 5Could you walk me through how your team manages medication administration to ensure accuracy and consistency for residents?
  • 6What opportunities are available for residents to socialize and engage in daily activities, and how do you accommodate those who may have limited mobility?

Personalized based on this facility's data


Key Review Excerpts

My mother had a heart episode in the middle of the night and no one came for 90 minutes nor could I get a hold of anyone on the phone.

Family member · 2024☆☆☆☆

I witnessed urine and feces soiled bedding just thrown on the floor, dried urine on the floor and dresser, and a patient covered in feces and witnessed the nurse walk out of his room to take a break.

Surgical nurse/Family member · 2024☆☆☆☆

The PT, OT & Speech therapy & Dietary departments worked hard to meet her needs. The dining room was a positive social experience & especially their kindness.

Family member · 2024★★★★
Source: 96 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.29hrs
38%
Registered nurses for medical care
Total Nursing
2.99hrs
73%
All nurses + aides combined
Staff Turnover
52%
Lower is better (< 30% = good)
RN Turnover
43%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

11

measures

Worse Than Avg

3

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility25.7%
Worse than Avg
Here
25.7%
US
12.1%
AZ
4.0%
Pima
3.5%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility1.3%
Better than Avg
Here
1.3%
US
15.4%
AZ
11.2%
Pima
14.9%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility5.0%
Better than Avg
Here
5.0%
US
14.4%
AZ
10.6%
Pima
12.9%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility90.3%
Worse than Avg
Here
90.3%
US
93.4%
AZ
97.0%
Pima
98.2%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility0.8%
Better than Avg
Here
0.8%
US
5.3%
AZ
5.2%
Pima
6.4%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility10.7%
Better than Avg
Here
10.7%
US
15.3%
AZ
13.5%
Pima
14.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility84.0%
Mixed vs Avgs
Here
84.0%
US
79.7%
AZ
87.3%
Pima
91.4%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility87.4%
Mixed vs Avgs
Here
87.4%
US
81.8%
AZ
91.3%
Pima
91.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.3%
Better than Avg
Here
0.3%
US
1.6%
AZ
1.1%
Pima
0.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
Near state avg (7.6)
6 complaint-triggered

Families have filed multiple complaints triggering investigations, including serious concerns about abuse protection and nursing staffing that have occurred repeatedly from 2023 to 2025. The facility shows recurring problems in three main areas: medication management, resident safety and abuse prevention, and nursing care quality. While all cited deficiencies have correction dates, the pattern of repeated violations in critical safety areas, particularly abuse protection appearing in multiple complaint investigations, suggests ongoing challenges with maintaining consistent care standards.

Jun 6, 2025Complaint
4
0600ModerateCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0880ModerateCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0607MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0645MinorCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

Dec 7, 2023Complaint
2
0600MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0689MinorCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Apr 25, 2023Routine
5
0222ModerateCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0645ModerateCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0697ModerateCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0363MinorCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0755MinorCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Mar 24, 2022Routine
8
0755ModerateCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0554MinorCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0580MinorCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0584MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0658MinorCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0677MinorCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0688MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0695MinorCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Oct 24, 2019Routine
8
0658ModerateCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0578MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0623MinorCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625MinorCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0641MinorCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0756MinorCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0791MinorCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

State Inspection History

State Inspections

Source: AZ State Licensing Agency

13total
29deficiencies
Sep 29, 2025Complaint
CleanReport

An onsite complaint survey was conducted on September 29, 2025 for the investigation of intake #2629798.  There are no deficiencies cited.

Jun 3, 2025Complaint

The re-certification survey was conducted on June 3, 2025 to June 6, 2025, in conjuction with the investigation of AZ00224770, AZ00224767, AZ00224766, AZ00224221, SF00127146, AZ00218316, AZ00213364, AZ00212520, AZ00210953, AZ00209848, AZ00209772, AZ00207363, AZ00207311, AZ00207347, AZ00207302, AZ00205610, AZ00205325, AZ00204318, AZ00204286, AZ00202849, AZ00202796, AZ00196509, AZ00196226, AZ00195949, AZ00195730, AZ00195668, AZ00195628, AZ00194130, AZ00194070, AZ00194037, AZ00193799, AZ00192859, AZ00192735, AZ00192320, AZ00191496, AZ00191442, AZ00191313, AZ00190999, AZ00191237, AZ00191180, and AZ00191059. The following deficiencies were cited:

An administrator shall ensure that: R9-10-410.B.3. A resident is not subjected to: R9-10-410.B.3.a. Abuse;R9-10-410.B.3.a.Corrected Jul 7, 2025

Violation cited

An administrator shall ensure that: R9-10-423.A.1. The nursing care institution has a license or permit as a food establishment under 9 A.A.C. 8, Article 1;R9-10-423.A.1.Corrected Jul 7, 2025

Violation cited

An administrator shall ensure that: R9-10-403.C.1. Policies and procedures are established, documented, and implemented to protect the health and safety of a resident that: R9-10-403.C.1.k. Cover R9-10-403.C.1.k.Corrected Jul 7, 2025

Violation cited

An administrator shall ensure that: R9-10-403.C.2. Policies and procedures for physical health services and behavioral health services are established, documented, and implemented to protect the heaR9-10-403.C.2.a.Corrected Jul 7, 2025

Violation cited

An administrator shall ensure that: R9-10-403.C.2. Policies and procedures for physical health services and behavioral health services are established, documented, and implemented to protect the heaR9-10-403.C.2.e.Corrected Jul 7, 2025

Violation cited

12 Freedom from Abuse, Neglect, and Exploitation The resident has the right to be free from abuse, neglect, misappropriation of resident property, and exploitation as defined in this subpart. This inFree from Abuse and Neglect - 0600 FederalCorrected Jul 7, 2025

Violation cited

12(b) The facility must develop and implement written policies and procedures that: §483.12(b)(1) Prohibit and prevent abuse, neglect, and exploitation of residents and misappropriation of resident Develop/Implement Abuse/Neglect Policies - 0607 FederalCorrected Jul 7, 2025

Violation cited

20(k) Preadmission Screening for individuals with a mental disorder and individuals with intellectual disability. §483.20(k)(1) A nursing facility must not admit, on or after January 1, 1989, any newPASARR Screening for MD & ID - 0645 FederalCorrected Jul 7, 2025

Violation cited

25(g) Assisted nutrition and hydration. (Includes naso-gastric and gastrostomy tubes, both percutaneous endoscopic gastrostomy and percutaneous endoscopic jejunostomy, and enteral fluids). Based onNutrition/Hydration Status Maintenance - 0692 FederalCorrected Jul 7, 2025

Violation cited

60(i) Food safety requirements. The facility must - §483.60(i)(1) - Procure food from sources approved or considered satisfactory by federal, state or local authorities. (i) This may include food iteFood Procurement,Store/Prepare/Serve-Sanitary - 0812 FederalCorrected Jul 7, 2025

Violation cited

20(f)(5) Resident-identifiable information. (i) A facility may not release information that is resident-identifiable to the public. (ii) The facility may release information that is resident-identifiaResident Records - Identifiable Information - 0842 FederalCorrected Jul 7, 2025

Violation cited

80 Infection Control The facility must establish and maintain an infection prevention and control program designed to provide a safe, sanitary and comfortable environment and to help prevent the develInfection Prevention & Control - 0880 FederalCorrected Jul 7, 2025

Violation cited

An administrator shall ensure that a care plan for a resident: R9-10-414.B.3. Ensures that a resident is provided nursing care institution services that: R9-10-414.B.3.b. Assist the resident in R9-10-414.B.3.b.Corrected Jul 7, 2025

Violation cited

Jun 2, 2025Other
NFPA 101 Federal

NFPA 101 Life Safety Code, 2012, Chapter 19, Section 19.3.5.3 Where required by 19.1.6, buildings containing hospitals or limited care facilities shall be protected throughout by an approved, supervised automatic sprinkler system in accordance with Section 9.7, unless otherwise permitted by 19.3.5.5.." Chapter 9, Section 9.7.1.1, " Each automatic sprinkler system required by another section of this Code shall be installed in accordance with NFPA 13 Standard for the Installation of Sprinkler Systems." NFPA 13, 2010 Edition. Chapter 8, Section 8.6.6.1 "The clearance between the deflector and the top of storage shall be 18 in. or greater." (1.) NFPA 13, Standard for the Installation of Sprinkler Systems" NFPA 13, Section 8.15.7 Exterior roofs, Canopies, Porte-Cochers, Balconies, Decks or Similar Projections. Section 8.15.7.1 Unless the requirements of 8.15.7.2,8.15.7.3 , or 8.15.7.4 are met sprinklers shall be installed under exterior roofs, canopies, Porte-cocheres, balconies, decks, or similar projections exceeding 4 ft in width. Findings include: Observations made while on tour on June 10, 2025, revealed that the roof overhang at the entrance on the south side of the facility, as well as one on the west side of the facility, were not sprinklered. The doors in these locations are recessed, and the distance from the door to the edge of the roof line is approximately 68 inches. The facility is constructed of Type V materials. All other entrances into the building are sprinklered. The management team acknowledged during the facility tour and exit conference on June 10, 2025, that the above-listed areas on the east and north sides of the facility were not sprinklered.

NFPA 101 Federal

NFPA 101 Life Safety Code, 2012, Chapter 19, Section 19.3.5.3 Where required by 19.1.6, buildings containing hospitals or limited care facilities shall be protected throughout by an approved, supervised automatic sprinkler system in accordance with Section 9.7, unless otherwise permitted by 19.3.5.5.." Chapter 9, Section 9.7.1.1, " Each automatic sprinkler system required by another section of this Code shall be installed in accordance with NFPA 13 Standard for the Installation of Sprinkler Systems." NFPA 13, 2010 Edition. Chapter 8, Section 8.6.6.1 "The clearance between the deflector and the top of storage shall be 18 in. or greater." (1.) NFPA 13, Standard for the Installation of Sprinkler Systems" NFPA 13, Section 8.15.7 Exterior roofs, Canopies, Porte-Cochers, Balconies, Decks or Similar Projections. Section 8.15.7.1 Unless the requirements of 8.15.7.2,8.15.7.3 , or 8.15.7.4 are met sprinklers shall be installed under exterior roofs, canopies, Porte-cocheres, balconies, decks, or similar projections exceeding 4 ft in width. Findings include: Observations made while on tour on June 10, 2025, revealed that the roof overhang at the entrance on the south side of the facility, as well as one on the west side of the facility, were not sprinklered. The doors in these locations are recessed, and the distance from the door to the edge of the roof line is approximately 68 inches. The facility is constructed of Type V materials. All other entrances into the building are sprinklered. The management team acknowledged during the facility tour and exit conference on June 10, 2025, that the above-listed areas on the east and north sides of the facility were not sprinklered.

Mar 27, 2025Complaint
CleanReport

An onsite complaint investigation was conducted on March 27, 2025 through March 28, 2025 for the following intakes: 00122896, 00123097, 00124363, and 00124426. There were no deficiencies cited.

Jan 8, 2025Complaint
CleanReport

An onsite complaint survey was conducted on January 8, 2025 for the investigation of intake # AZ00221039, AZ00221009. There were no deficiencies cited.

Dec 3, 2024Complaint
CleanReport

The onsite investigation of intakes AZ00192898, AZ00219368. AZ00197916. AZ00199701, AZ00201196, AZ00198010, AZ00199739, AZ00199790, and AZ00202265 was conducted on December 3, 2024. No deficiencies were cited.

Oct 30, 2024Complaint
CleanReport

An onsite complaint investigation was conducted for intake # AZ00217944, AZ00217942, AZ00217825, AZ00217824, and AZ00217753. There were no deficiencies found.

Oct 3, 2024Complaint
CleanReport

An onsite complaint survey was conducted on October 3, 2024 for intakes AZ00216869, AZ00216872, and AZ00216894. There were no deficiencies cited.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Pueblo Springs Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

The Ensign Group

Chain Size

329 facilities nationwide

Chain avg rating: 3.2/5 · Rank 176 of 328

Ownership & Management

Owners

The Ensign Group INC

Owner (parent company) · Organization

Singh, Jaspreet

Owner (parent company)

Key personnel

Barnes, JacobManaging Control - Governing BodyBurnam, SoonManaging Control - Governing BodyPeterson, ForrestManaging Control - Governing BodyPort, BarryManaging Control - Governing BodySingh, JaspreetManaging Control - Governing Body
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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