Pueblo Springs Rehabilitation Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 96 Google reviews

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What this means for your family
While the facility's therapy and respiratory departments receive consistent praise, the recurring reports of severe neglect, hygiene issues, and slow response times are major red flags. If you choose this facility, you must have a dedicated family advocate present daily to ensure basic care needs are met and to monitor for potential medical oversights.
Google Reviews
Google Reviews
96 reviews analyzed“Pueblo Springs Rehabilitation Center (often referred to as Foothills Rehab in reviews) receives highly polarized feedback, with some families praising the therapy and respiratory teams while many others report severe neglect and understaffing. Common complaints include long wait times for call lights, poor hygiene, and unprofessional communication from administrative and front-desk staff. Families should be aware that while some patients have successful rehabilitation outcomes, the facility faces consistent allegations of inadequate nursing care and poor responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy teams
- Strong respiratory care unit
- Some staff members noted as kind and attentive
- Accommodating to Spanish-speaking patients
Concerns
- Extreme delays in responding to call lights and patient needs (mentioned by 14 reviewers)
- Poor hygiene and lack of basic patient care (soiled bedding/infections) (mentioned by 9 reviewers)
- Rude, unprofessional, or unhelpful front desk and administrative staff (mentioned by 8 reviewers)
- Chronic understaffing leading to neglect (mentioned by 7 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent feedback regarding response times to call lights, what specific protocols or technology do you have in place to ensure residents receive timely assistance?
- 2With the facility's strong reputation for physical and respiratory therapy, how do those specialized teams coordinate with the nursing staff to ensure consistent care throughout the day?
- 3I noticed the facility has a 3-star CMS rating; what specific steps is the leadership team currently taking to improve the health inspection and staffing outcomes?
- 4How does the facility ensure consistent standards of hygiene and room cleanliness, particularly during shift changes or peak hours?
- 5Could you walk me through how your team manages medication administration to ensure accuracy and consistency for residents?
- 6What opportunities are available for residents to socialize and engage in daily activities, and how do you accommodate those who may have limited mobility?
Personalized based on this facility's data
Key Review Excerpts
“My mother had a heart episode in the middle of the night and no one came for 90 minutes nor could I get a hold of anyone on the phone.”
“I witnessed urine and feces soiled bedding just thrown on the floor, dried urine on the floor and dresser, and a patient covered in feces and witnessed the nurse walk out of his room to take a break.”
“The PT, OT & Speech therapy & Dietary departments worked hard to meet her needs. The dining room was a positive social experience & especially their kindness.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents with depression symptoms
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents who lost too much weight
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering investigations, including serious concerns about abuse protection and nursing staffing that have occurred repeatedly from 2023 to 2025. The facility shows recurring problems in three main areas: medication management, resident safety and abuse prevention, and nursing care quality. While all cited deficiencies have correction dates, the pattern of repeated violations in critical safety areas, particularly abuse protection appearing in multiple complaint investigations, suggests ongoing challenges with maintaining consistent care standards.
Jun 6, 2025Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Dec 7, 2023Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 25, 2023Routine5
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Mar 24, 2022Routine8
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Oct 24, 2019Routine8
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Sep 29, 2025ComplaintCleanReport
An onsite complaint survey was conducted on September 29, 2025 for the investigation of intake #2629798. There are no deficiencies cited.
Jun 3, 2025Complaint13Report
The re-certification survey was conducted on June 3, 2025 to June 6, 2025, in conjuction with the investigation of AZ00224770, AZ00224767, AZ00224766, AZ00224221, SF00127146, AZ00218316, AZ00213364, AZ00212520, AZ00210953, AZ00209848, AZ00209772, AZ00207363, AZ00207311, AZ00207347, AZ00207302, AZ00205610, AZ00205325, AZ00204318, AZ00204286, AZ00202849, AZ00202796, AZ00196509, AZ00196226, AZ00195949, AZ00195730, AZ00195668, AZ00195628, AZ00194130, AZ00194070, AZ00194037, AZ00193799, AZ00192859, AZ00192735, AZ00192320, AZ00191496, AZ00191442, AZ00191313, AZ00190999, AZ00191237, AZ00191180, and AZ00191059. The following deficiencies were cited:
Violation cited
Violation cited
Violation cited
Violation cited
Violation cited
Violation cited
Violation cited
Violation cited
Violation cited
Violation cited
Violation cited
Violation cited
Violation cited
Jun 2, 2025Other
NFPA 101 Life Safety Code, 2012, Chapter 19, Section 19.3.5.3 Where required by 19.1.6, buildings containing hospitals or limited care facilities shall be protected throughout by an approved, supervised automatic sprinkler system in accordance with Section 9.7, unless otherwise permitted by 19.3.5.5.." Chapter 9, Section 9.7.1.1, " Each automatic sprinkler system required by another section of this Code shall be installed in accordance with NFPA 13 Standard for the Installation of Sprinkler Systems." NFPA 13, 2010 Edition. Chapter 8, Section 8.6.6.1 "The clearance between the deflector and the top of storage shall be 18 in. or greater." (1.) NFPA 13, Standard for the Installation of Sprinkler Systems" NFPA 13, Section 8.15.7 Exterior roofs, Canopies, Porte-Cochers, Balconies, Decks or Similar Projections. Section 8.15.7.1 Unless the requirements of 8.15.7.2,8.15.7.3 , or 8.15.7.4 are met sprinklers shall be installed under exterior roofs, canopies, Porte-cocheres, balconies, decks, or similar projections exceeding 4 ft in width. Findings include: Observations made while on tour on June 10, 2025, revealed that the roof overhang at the entrance on the south side of the facility, as well as one on the west side of the facility, were not sprinklered. The doors in these locations are recessed, and the distance from the door to the edge of the roof line is approximately 68 inches. The facility is constructed of Type V materials. All other entrances into the building are sprinklered. The management team acknowledged during the facility tour and exit conference on June 10, 2025, that the above-listed areas on the east and north sides of the facility were not sprinklered.
NFPA 101 Life Safety Code, 2012, Chapter 19, Section 19.3.5.3 Where required by 19.1.6, buildings containing hospitals or limited care facilities shall be protected throughout by an approved, supervised automatic sprinkler system in accordance with Section 9.7, unless otherwise permitted by 19.3.5.5.." Chapter 9, Section 9.7.1.1, " Each automatic sprinkler system required by another section of this Code shall be installed in accordance with NFPA 13 Standard for the Installation of Sprinkler Systems." NFPA 13, 2010 Edition. Chapter 8, Section 8.6.6.1 "The clearance between the deflector and the top of storage shall be 18 in. or greater." (1.) NFPA 13, Standard for the Installation of Sprinkler Systems" NFPA 13, Section 8.15.7 Exterior roofs, Canopies, Porte-Cochers, Balconies, Decks or Similar Projections. Section 8.15.7.1 Unless the requirements of 8.15.7.2,8.15.7.3 , or 8.15.7.4 are met sprinklers shall be installed under exterior roofs, canopies, Porte-cocheres, balconies, decks, or similar projections exceeding 4 ft in width. Findings include: Observations made while on tour on June 10, 2025, revealed that the roof overhang at the entrance on the south side of the facility, as well as one on the west side of the facility, were not sprinklered. The doors in these locations are recessed, and the distance from the door to the edge of the roof line is approximately 68 inches. The facility is constructed of Type V materials. All other entrances into the building are sprinklered. The management team acknowledged during the facility tour and exit conference on June 10, 2025, that the above-listed areas on the east and north sides of the facility were not sprinklered.
Mar 27, 2025ComplaintCleanReport
An onsite complaint investigation was conducted on March 27, 2025 through March 28, 2025 for the following intakes: 00122896, 00123097, 00124363, and 00124426. There were no deficiencies cited.
Jan 8, 2025ComplaintCleanReport
An onsite complaint survey was conducted on January 8, 2025 for the investigation of intake # AZ00221039, AZ00221009. There were no deficiencies cited.
Dec 3, 2024ComplaintCleanReport
The onsite investigation of intakes AZ00192898, AZ00219368. AZ00197916. AZ00199701, AZ00201196, AZ00198010, AZ00199739, AZ00199790, and AZ00202265 was conducted on December 3, 2024. No deficiencies were cited.
Oct 30, 2024ComplaintCleanReport
An onsite complaint investigation was conducted for intake # AZ00217944, AZ00217942, AZ00217825, AZ00217824, and AZ00217753. There were no deficiencies found.
Oct 3, 2024ComplaintCleanReport
An onsite complaint survey was conducted on October 3, 2024 for intakes AZ00216869, AZ00216872, and AZ00216894. There were no deficiencies cited.
Ownership & Operations
Who Operates This Facility
Pueblo Springs Rehabilitation Center
for profit
Chain Affiliation
The Ensign Group
329 facilities nationwide
Chain avg rating: 3.2/5 · Rank 176 of 328
Ownership & Management
Owners
The Ensign Group INC
Owner (parent company) · Organization
Singh, Jaspreet
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
96 reviews from families & visitors
Official Website
Visit foothillsrehabcenter.com
Medicare data downloads
Original nursing home datasets
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