Foothills Rehabilitation Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 96 Google reviews

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What this means for your family
While Foothills Rehabilitation Center has a highly regarded therapy and respiratory team that can facilitate successful recovery, the facility suffers from significant, recurring issues with nursing response times and basic hygiene. If you choose this facility, we strongly recommend having a family member present daily to advocate for your loved one's needs and ensure basic care tasks are completed.
Google Reviews
Google Reviews
96 reviews analyzed“Foothills Rehabilitation Center receives highly polarized feedback, with many families praising the physical and occupational therapy teams for successful recovery outcomes. However, a significant number of reviewers report severe neglect, including long response times for call lights, poor hygiene, and unprofessional behavior from administrative and front-desk staff. Potential families should be aware of the stark contrast between the effective therapy services and the reported inconsistencies in daily nursing care.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Knowledgeable respiratory unit staff
- Compassionate individual nurses and aides
- Successful post-surgery recovery outcomes
Concerns
- Extremely slow response times to call lights (mentioned by 12 reviewers)
- Poor hygiene and lack of assistance with personal care/toileting (mentioned by 9 reviewers)
- Rude or unprofessional front desk and administrative staff (mentioned by 7 reviewers)
- Understaffing leading to neglect (mentioned by 6 reviewers)
- Loss of personal belongings (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the high volume of residents, what is your current protocol for ensuring call lights are answered promptly, especially during shift changes?
- 2Could you walk me through how your team coordinates personal care and toileting assistance to ensure residents maintain their hygiene and dignity throughout the day?
- 3Since your therapy and respiratory teams are highly regarded, how do they collaborate with nursing staff to ensure that post-surgery recovery plans are consistently followed?
- 4What steps does the facility take to safeguard personal belongings and ensure items are tracked effectively for each resident?
- 5How do you facilitate communication between the administrative team and families to ensure we are kept in the loop regarding our loved one's daily health and well-being?
- 6What specific activities or social programs are available to keep residents engaged and active within the facility?
Personalized based on this facility's data
Key Review Excerpts
“The daily nursing care from the RNs. LPNs and Nursing Aids is OUTSTANDING -- always professional, kind and compassionate. I felt safe and well cared for at every point of my stay.”
“My brother is currently a patient at this facility and I am a surgical nurse. I have never in my life dealt with blatant incompetence, laziness, and neglect. I witnessed urine and feces soiled bedding just thrown on the floor.”
“My husband is supposed to only rehabilitating in this place. But every time I come to visit his always laying down in that bed 24/7 soaking wet in urine and a dry poop.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
2
measures
6
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaint reports triggering inspections, with recent concerns about accident prevention, abuse protection, and care quality. The facility shows recurring problems with accident hazards, emergency preparedness, and fire safety systems across multiple surveys. While all deficiencies show correction dates, the pattern of repeat violations in safety areas and ongoing complaints suggests persistent operational challenges that families should carefully consider.
Mar 28, 2026Complaint8
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 1, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 21, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jun 25, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
May 1, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Mar 7, 2025Routine22
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Include a process for Emergency Preparedness collaboration.
Emergency Preparedness Deficiencies
Establish procedures for tracking staff and patients during an emergency.
Emergency Preparedness Deficiencies
Establish policies and procedures for sheltering.
Emergency Preparedness Deficiencies
Establish policies and procedures for medical documentation.
Emergency Preparedness Deficiencies
Establish policies and procedures for volunteers.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Emergency Preparedness Deficiencies
Develop a communication plan.
Emergency Preparedness Deficiencies
Establish methods for sharing information.
Emergency Preparedness Deficiencies
Provide a means of sharing information on occupancy/needs.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Feb 12, 2026ComplaintCleanReport
An onsite complaint survey was conducted on February 12, 2026 for intake #00157483. There were no deficiencies cited.
Jan 27, 2026ComplaintCleanReport
The investigation of Complaints 2700962, 2567796, and 00155376 was conducted on January 27, 2026. There were no deficiencies cited.
Dec 22, 2025ComplaintCleanReport
This complaint survey was conducted from December 22, 205, through December 23, 2025, to investigate complaints 00153696, 00153603, 00154029, 00152612, and 00152577. No deficiencies were cited.
Oct 14, 2025ComplaintCleanReport
An on-site risk-based complaint survey was conducted on October 14, 2025 through October 15, 2025 for the investigation of intakes #'s: 00140710,2233383, 00140940,2233385,00159336, 2233454, 00159703, 2233481, 00160522, 2233458, 00162430, 2233463, 00162455, 2233469, 00162523 , 2233468, 00162861, 2233470, 00163271, 2233472, 00164610, 2233237, 00164785, 2233226, 00167744, 2233188, 00168940, 2233172, 00173544, 2233484, 00174145, 2233489, 00174449, 2233490, 00174906, 2233492, 00175240, 2233493, 00175418, 2233495, 00176822, 2233506, 00177016, 2233240, 00177083, 2233507, 00177529, 2233508, 00178306, 2233512, 00178705, 2233515, 00179155, 2233520, 00179369, 2233521,00179946,2233524, 00180483,2233532,00183237, 2233539. There was no deficiency cited.
Oct 6, 2025ComplaintCleanReport
The complaint investigation was conducted on 10/6/2025, with investigation of complaints: 00145291, 00145359, and 00146143. There were no deficiencies cited.
Sep 10, 2025ComplaintCleanReport
An onsite complaint survey was conducted on September 10, 2025 for the investigation of intake #00144386. There are no deficiencies cited.
Jul 31, 2025Complaint
An onsite complaint survey was conducted on July 31, 2025 through August 1, 2025 for the following intake: 2573693. The following deficiency was cited:
The facility failed to ensure resident #1 was free from avoidable accidents when transferring a resident using a Hoyer lift. This deficient practice placed the resident at risk for serious injury, pain, and further decline.
The facility failed to ensure resident #1 was free from avoidable accidents when transferring a resident using a Hoyer lift. This deficient practice placed the resident at risk for serious injury, pain, and further decline.
Jul 17, 2025Complaint
An onsite complaint survey was conducted on July 17, 2025 through July 21, 2025 for the following intakes: 00137012, 00136622, 00136081, 00135722, 00135844, 00135535, AZ00185839, AZ00185784, AZ00185618, and AZ00185360. The following deficiencies were cited:
Based on the clinical record review, staff and resident interviews, and facility policies and procedures, the facility failed to protect the resident (#8) rights to be free from physical abuse by another resident (#7). The deficient practice could result in bodily injury and emotional or mental trauma.
Based on the clinical record review, staff and resident interviews, and facility policies and procedures, the facility failed to protect the resident (#8) rights to be free from physical abuse by another resident (#7).
Ownership & Operations
Who Operates This Facility
Foothills Rehabilitation Center
for profit
Chain Affiliation
Atied Associates
13 facilities nationwide
Chain avg rating: 2.5/5 · Rank 5 of 13
Ownership & Management
Owners
Rothner, William
Owner
Rothner, Daniel
Owner (parent company)
Rothner, Melissa
Owner (parent company)
Rothner, Rachel
Owner (parent company)
Rothner, William
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
96 reviews from families & visitors
Official Website
Visit foothillsrehabcenter.com
Medicare data downloads
Original nursing home datasets
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