Pueblo Springs Rehabilitation Center
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based on 137 Google reviews
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What this means for your family
The facility's physical therapy team is a standout strength that can significantly aid in post-surgical recovery. However, families must be vigilant regarding medication schedules and dietary requirements, as multiple reports indicate lapses in medication delivery and allergy management.
Google Reviews
Google Reviews
137 reviews analyzed“Families seeking rehabilitation will find a highly praised physical therapy team and a staff noted for their kindness and professionalism during recovery. However, there are serious, recurring reports regarding medication delays, missed meals due to dietary errors, and concerns regarding nursing responsiveness and staffing ratios.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical therapy and rehab services
- Compassionate and professional clinical staff
- Clean and well-maintained environment
- Helpful admissions and discharge coordination
Concerns
- Delays in medication administration and errors (mentioned by 3 reviewers)
- Inadequate staffing ratios and slow response to call lights (mentioned by 2 reviewers)
- Communication lapses regarding dietary restrictions and meals (mentioned by 2 reviewers)
Rating Trends
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Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about your physical therapy and rehab services; could you tell us more about how the therapists work with residents to meet their recovery goals?
- 2How does the nursing team ensure that medication schedules are strictly followed and that any changes in a resident's prescription are communicated clearly to the family?
- 3Could you describe the process for communicating specific dietary needs or restrictions to the kitchen staff to ensure every meal is safe and enjoyable?
- 4What is the typical response time for a call light, and how do you ensure residents feel supported even during busy shifts?
- 5What kind of daily activities or social programs are available to help residents stay engaged and connected with one another?
- 6In the event of a medical emergency after hours, what is the protocol for contacting the family and coordinating with outside physicians?
Personalized based on this facility's data
Key Review Excerpts
“The care my father received was great. Staff was courteous and respectful. Medical staff were responsive to his needs. PT helped him get back on his feet.”
“I was at Pueblo for two weeks and the care was amazing! I had a knee replacement surgery and had a rough time at St Marys but the care was a complete 180 when I arrived at Pueblo.”
“I had my mother for almost two weeks after being in the hospital. I am so grateful for the staff and especially for María, Kat and Kat's mother they took good care of my mother in every detailed and she was always cleaned.”
Inspection History
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Sep 29, 2025ComplaintCleanReport
An onsite complaint survey was conducted on September 29, 2025 for the investigation of intake #2629798. There are no deficiencies cited.
Jun 3, 2025Complaint13Report
The re-certification survey was conducted on June 3, 2025 to June 6, 2025, in conjuction with the investigation of AZ00224770, AZ00224767, AZ00224766, AZ00224221, SF00127146, AZ00218316, AZ00213364, AZ00212520, AZ00210953, AZ00209848, AZ00209772, AZ00207363, AZ00207311, AZ00207347, AZ00207302, AZ00205610, AZ00205325, AZ00204318, AZ00204286, AZ00202849, AZ00202796, AZ00196509, AZ00196226, AZ00195949, AZ00195730, AZ00195668, AZ00195628, AZ00194130, AZ00194070, AZ00194037, AZ00193799, AZ00192859, AZ00192735, AZ00192320, AZ00191496, AZ00191442, AZ00191313, AZ00190999, AZ00191237, AZ00191180, and AZ00191059. The following deficiencies were cited:
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Jun 2, 2025Other
NFPA 101 Life Safety Code, 2012, Chapter 19, Section 19.3.5.3 Where required by 19.1.6, buildings containing hospitals or limited care facilities shall be protected throughout by an approved, supervised automatic sprinkler system in accordance with Section 9.7, unless otherwise permitted by 19.3.5.5.." Chapter 9, Section 9.7.1.1, " Each automatic sprinkler system required by another section of this Code shall be installed in accordance with NFPA 13 Standard for the Installation of Sprinkler Systems." NFPA 13, 2010 Edition. Chapter 8, Section 8.6.6.1 "The clearance between the deflector and the top of storage shall be 18 in. or greater." (1.) NFPA 13, Standard for the Installation of Sprinkler Systems" NFPA 13, Section 8.15.7 Exterior roofs, Canopies, Porte-Cochers, Balconies, Decks or Similar Projections. Section 8.15.7.1 Unless the requirements of 8.15.7.2,8.15.7.3 , or 8.15.7.4 are met sprinklers shall be installed under exterior roofs, canopies, Porte-cocheres, balconies, decks, or similar projections exceeding 4 ft in width. Findings include: Observations made while on tour on June 10, 2025, revealed that the roof overhang at the entrance on the south side of the facility, as well as one on the west side of the facility, were not sprinklered. The doors in these locations are recessed, and the distance from the door to the edge of the roof line is approximately 68 inches. The facility is constructed of Type V materials. All other entrances into the building are sprinklered. The management team acknowledged during the facility tour and exit conference on June 10, 2025, that the above-listed areas on the east and north sides of the facility were not sprinklered.
NFPA 101 Life Safety Code, 2012, Chapter 19, Section 19.3.5.3 Where required by 19.1.6, buildings containing hospitals or limited care facilities shall be protected throughout by an approved, supervised automatic sprinkler system in accordance with Section 9.7, unless otherwise permitted by 19.3.5.5.." Chapter 9, Section 9.7.1.1, " Each automatic sprinkler system required by another section of this Code shall be installed in accordance with NFPA 13 Standard for the Installation of Sprinkler Systems." NFPA 13, 2010 Edition. Chapter 8, Section 8.6.6.1 "The clearance between the deflector and the top of storage shall be 18 in. or greater." (1.) NFPA 13, Standard for the Installation of Sprinkler Systems" NFPA 13, Section 8.15.7 Exterior roofs, Canopies, Porte-Cochers, Balconies, Decks or Similar Projections. Section 8.15.7.1 Unless the requirements of 8.15.7.2,8.15.7.3 , or 8.15.7.4 are met sprinklers shall be installed under exterior roofs, canopies, Porte-cocheres, balconies, decks, or similar projections exceeding 4 ft in width. Findings include: Observations made while on tour on June 10, 2025, revealed that the roof overhang at the entrance on the south side of the facility, as well as one on the west side of the facility, were not sprinklered. The doors in these locations are recessed, and the distance from the door to the edge of the roof line is approximately 68 inches. The facility is constructed of Type V materials. All other entrances into the building are sprinklered. The management team acknowledged during the facility tour and exit conference on June 10, 2025, that the above-listed areas on the east and north sides of the facility were not sprinklered.
Mar 27, 2025ComplaintCleanReport
An onsite complaint investigation was conducted on March 27, 2025 through March 28, 2025 for the following intakes: 00122896, 00123097, 00124363, and 00124426. There were no deficiencies cited.
Jan 8, 2025ComplaintCleanReport
An onsite complaint survey was conducted on January 8, 2025 for the investigation of intake # AZ00221039, AZ00221009. There were no deficiencies cited.
Dec 3, 2024ComplaintCleanReport
The onsite investigation of intakes AZ00192898, AZ00219368. AZ00197916. AZ00199701, AZ00201196, AZ00198010, AZ00199739, AZ00199790, and AZ00202265 was conducted on December 3, 2024. No deficiencies were cited.
Oct 30, 2024ComplaintCleanReport
An onsite complaint investigation was conducted for intake # AZ00217944, AZ00217942, AZ00217825, AZ00217824, and AZ00217753. There were no deficiencies found.
Oct 3, 2024ComplaintCleanReport
An onsite complaint survey was conducted on October 3, 2024 for intakes AZ00216869, AZ00216872, and AZ00216894. There were no deficiencies cited.
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References & Resources
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Google Reviews
137 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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