See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid

Pueblo Springs Rehabilitation Center

Limited public data on Pueblo Springs Rehabilitation Center. Call, tour, and ask to meet current residents' families — your own impression matters most.

5545 East Lee Street, Harlan Heights · Tucson, AZ 85712Licensed & Active
Google rating
3.4/5

based on 137 Google reviews

5
4
3
2
1

Watch Pueblo Springs Rehabilitation Center

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

What this means for your family

The facility's physical therapy team is a standout strength that can significantly aid in post-surgical recovery. However, families must be vigilant regarding medication schedules and dietary requirements, as multiple reports indicate lapses in medication delivery and allergy management.

Google Reviews

Google Reviews

137 reviews analyzed
Families seeking rehabilitation will find a highly praised physical therapy team and a staff noted for their kindness and professionalism during recovery. However, there are serious, recurring reports regarding medication delays, missed meals due to dietary errors, and concerns regarding nursing responsiveness and staffing ratios.

Quality Themes

Tap a score for details
Food3.0Staff6.0Clean9.0ActivitiesN/AMeds2.0MemoryN/AComms4.0ValueN/A

Strengths

  • Exceptional physical therapy and rehab services
  • Compassionate and professional clinical staff
  • Clean and well-maintained environment
  • Helpful admissions and discharge coordination

Concerns

  • Delays in medication administration and errors (mentioned by 3 reviewers)
  • Inadequate staffing ratios and slow response to call lights (mentioned by 2 reviewers)
  • Communication lapses regarding dietary restrictions and meals (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2343.92025(17)4.02026(13)

Distribution

5
20
4
1
3
2
2
1
1
6

How They Respond to Reviews

13%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1We've heard wonderful things about your physical therapy and rehab services; could you tell us more about how the therapists work with residents to meet their recovery goals?
  • 2How does the nursing team ensure that medication schedules are strictly followed and that any changes in a resident's prescription are communicated clearly to the family?
  • 3Could you describe the process for communicating specific dietary needs or restrictions to the kitchen staff to ensure every meal is safe and enjoyable?
  • 4What is the typical response time for a call light, and how do you ensure residents feel supported even during busy shifts?
  • 5What kind of daily activities or social programs are available to help residents stay engaged and connected with one another?
  • 6In the event of a medical emergency after hours, what is the protocol for contacting the family and coordinating with outside physicians?

Personalized based on this facility's data


Key Review Excerpts

The care my father received was great. Staff was courteous and respectful. Medical staff were responsive to his needs. PT helped him get back on his feet.

Rehab patient's family · 2026★★★★★

I was at Pueblo for two weeks and the care was amazing! I had a knee replacement surgery and had a rough time at St Marys but the care was a complete 180 when I arrived at Pueblo.

Rehab patient · 2025★★★★★

I had my mother for almost two weeks after being in the hospital. I am so grateful for the staff and especially for María, Kat and Kat's mother they took good care of my mother in every detailed and she was always cleaned.

Long-term resident's family · 2026★★★★★
Source: 137 Google reviews

Inspection History

State Inspection History

State Inspections

Source: AZ State Licensing Agency

13total
29deficiencies
Sep 29, 2025Complaint
CleanReport

An onsite complaint survey was conducted on September 29, 2025 for the investigation of intake #2629798.  There are no deficiencies cited.

Jun 3, 2025Complaint

The re-certification survey was conducted on June 3, 2025 to June 6, 2025, in conjuction with the investigation of AZ00224770, AZ00224767, AZ00224766, AZ00224221, SF00127146, AZ00218316, AZ00213364, AZ00212520, AZ00210953, AZ00209848, AZ00209772, AZ00207363, AZ00207311, AZ00207347, AZ00207302, AZ00205610, AZ00205325, AZ00204318, AZ00204286, AZ00202849, AZ00202796, AZ00196509, AZ00196226, AZ00195949, AZ00195730, AZ00195668, AZ00195628, AZ00194130, AZ00194070, AZ00194037, AZ00193799, AZ00192859, AZ00192735, AZ00192320, AZ00191496, AZ00191442, AZ00191313, AZ00190999, AZ00191237, AZ00191180, and AZ00191059. The following deficiencies were cited:

An administrator shall ensure that: R9-10-403.C.1. Policies and procedures are established, documented, and implemented to protect the health and safety of a resident that: R9-10-403.C.1.k. Cover R9-10-403.C.1.k.Corrected Jul 7, 2025

Violation cited

An administrator shall ensure that: R9-10-403.C.2. Policies and procedures for physical health services and behavioral health services are established, documented, and implemented to protect the heaR9-10-403.C.2.a.Corrected Jul 7, 2025

Violation cited

An administrator shall ensure that: R9-10-403.C.2. Policies and procedures for physical health services and behavioral health services are established, documented, and implemented to protect the heaR9-10-403.C.2.e.Corrected Jul 7, 2025

Violation cited

12 Freedom from Abuse, Neglect, and Exploitation The resident has the right to be free from abuse, neglect, misappropriation of resident property, and exploitation as defined in this subpart. This inFree from Abuse and Neglect - 0600 FederalCorrected Jul 7, 2025

Violation cited

12(b) The facility must develop and implement written policies and procedures that: §483.12(b)(1) Prohibit and prevent abuse, neglect, and exploitation of residents and misappropriation of resident Develop/Implement Abuse/Neglect Policies - 0607 FederalCorrected Jul 7, 2025

Violation cited

20(k) Preadmission Screening for individuals with a mental disorder and individuals with intellectual disability. §483.20(k)(1) A nursing facility must not admit, on or after January 1, 1989, any newPASARR Screening for MD & ID - 0645 FederalCorrected Jul 7, 2025

Violation cited

25(g) Assisted nutrition and hydration. (Includes naso-gastric and gastrostomy tubes, both percutaneous endoscopic gastrostomy and percutaneous endoscopic jejunostomy, and enteral fluids). Based onNutrition/Hydration Status Maintenance - 0692 FederalCorrected Jul 7, 2025

Violation cited

60(i) Food safety requirements. The facility must - §483.60(i)(1) - Procure food from sources approved or considered satisfactory by federal, state or local authorities. (i) This may include food iteFood Procurement,Store/Prepare/Serve-Sanitary - 0812 FederalCorrected Jul 7, 2025

Violation cited

20(f)(5) Resident-identifiable information. (i) A facility may not release information that is resident-identifiable to the public. (ii) The facility may release information that is resident-identifiaResident Records - Identifiable Information - 0842 FederalCorrected Jul 7, 2025

Violation cited

80 Infection Control The facility must establish and maintain an infection prevention and control program designed to provide a safe, sanitary and comfortable environment and to help prevent the develInfection Prevention & Control - 0880 FederalCorrected Jul 7, 2025

Violation cited

An administrator shall ensure that: R9-10-410.B.3. A resident is not subjected to: R9-10-410.B.3.a. Abuse;R9-10-410.B.3.a.Corrected Jul 7, 2025

Violation cited

An administrator shall ensure that a care plan for a resident: R9-10-414.B.3. Ensures that a resident is provided nursing care institution services that: R9-10-414.B.3.b. Assist the resident in R9-10-414.B.3.b.Corrected Jul 7, 2025

Violation cited

An administrator shall ensure that: R9-10-423.A.1. The nursing care institution has a license or permit as a food establishment under 9 A.A.C. 8, Article 1;R9-10-423.A.1.Corrected Jul 7, 2025

Violation cited

Jun 2, 2025Other
NFPA 101 Federal

NFPA 101 Life Safety Code, 2012, Chapter 19, Section 19.3.5.3 Where required by 19.1.6, buildings containing hospitals or limited care facilities shall be protected throughout by an approved, supervised automatic sprinkler system in accordance with Section 9.7, unless otherwise permitted by 19.3.5.5.." Chapter 9, Section 9.7.1.1, " Each automatic sprinkler system required by another section of this Code shall be installed in accordance with NFPA 13 Standard for the Installation of Sprinkler Systems." NFPA 13, 2010 Edition. Chapter 8, Section 8.6.6.1 "The clearance between the deflector and the top of storage shall be 18 in. or greater." (1.) NFPA 13, Standard for the Installation of Sprinkler Systems" NFPA 13, Section 8.15.7 Exterior roofs, Canopies, Porte-Cochers, Balconies, Decks or Similar Projections. Section 8.15.7.1 Unless the requirements of 8.15.7.2,8.15.7.3 , or 8.15.7.4 are met sprinklers shall be installed under exterior roofs, canopies, Porte-cocheres, balconies, decks, or similar projections exceeding 4 ft in width. Findings include: Observations made while on tour on June 10, 2025, revealed that the roof overhang at the entrance on the south side of the facility, as well as one on the west side of the facility, were not sprinklered. The doors in these locations are recessed, and the distance from the door to the edge of the roof line is approximately 68 inches. The facility is constructed of Type V materials. All other entrances into the building are sprinklered. The management team acknowledged during the facility tour and exit conference on June 10, 2025, that the above-listed areas on the east and north sides of the facility were not sprinklered.

NFPA 101 Federal

NFPA 101 Life Safety Code, 2012, Chapter 19, Section 19.3.5.3 Where required by 19.1.6, buildings containing hospitals or limited care facilities shall be protected throughout by an approved, supervised automatic sprinkler system in accordance with Section 9.7, unless otherwise permitted by 19.3.5.5.." Chapter 9, Section 9.7.1.1, " Each automatic sprinkler system required by another section of this Code shall be installed in accordance with NFPA 13 Standard for the Installation of Sprinkler Systems." NFPA 13, 2010 Edition. Chapter 8, Section 8.6.6.1 "The clearance between the deflector and the top of storage shall be 18 in. or greater." (1.) NFPA 13, Standard for the Installation of Sprinkler Systems" NFPA 13, Section 8.15.7 Exterior roofs, Canopies, Porte-Cochers, Balconies, Decks or Similar Projections. Section 8.15.7.1 Unless the requirements of 8.15.7.2,8.15.7.3 , or 8.15.7.4 are met sprinklers shall be installed under exterior roofs, canopies, Porte-cocheres, balconies, decks, or similar projections exceeding 4 ft in width. Findings include: Observations made while on tour on June 10, 2025, revealed that the roof overhang at the entrance on the south side of the facility, as well as one on the west side of the facility, were not sprinklered. The doors in these locations are recessed, and the distance from the door to the edge of the roof line is approximately 68 inches. The facility is constructed of Type V materials. All other entrances into the building are sprinklered. The management team acknowledged during the facility tour and exit conference on June 10, 2025, that the above-listed areas on the east and north sides of the facility were not sprinklered.

Mar 27, 2025Complaint
CleanReport

An onsite complaint investigation was conducted on March 27, 2025 through March 28, 2025 for the following intakes: 00122896, 00123097, 00124363, and 00124426. There were no deficiencies cited.

Jan 8, 2025Complaint
CleanReport

An onsite complaint survey was conducted on January 8, 2025 for the investigation of intake # AZ00221039, AZ00221009. There were no deficiencies cited.

Dec 3, 2024Complaint
CleanReport

The onsite investigation of intakes AZ00192898, AZ00219368. AZ00197916. AZ00199701, AZ00201196, AZ00198010, AZ00199739, AZ00199790, and AZ00202265 was conducted on December 3, 2024. No deficiencies were cited.

Oct 30, 2024Complaint
CleanReport

An onsite complaint investigation was conducted for intake # AZ00217944, AZ00217942, AZ00217825, AZ00217824, and AZ00217753. There were no deficiencies found.

Oct 3, 2024Complaint
CleanReport

An onsite complaint survey was conducted on October 3, 2024 for intakes AZ00216869, AZ00216872, and AZ00216894. There were no deficiencies cited.

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Nearby Alternatives

Call