Devon Gables Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 57 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
Bottom 25% in AZ · Below recommended RN staffing · Below chain average · No penalties on record · Abuse citation
What this means for your family
Devon Gables has a dedicated therapy team that has helped many residents return home, but the facility suffers from significant inconsistencies in daily care. Families should perform frequent, unannounced visits to monitor hygiene and call-light response times, and specifically ask management how they ensure adequate staffing coverage during weekends and holidays.
Google Reviews
Google Reviews
57 reviews analyzed“Devon Gables Rehabilitation Center receives polarized feedback, with some families praising the dedicated nursing and therapy staff, while others report severe concerns regarding neglect, hygiene, and poor communication. While several reviewers highlight successful rehabilitation outcomes, a significant number of negative reports cite issues with call-light response times, inadequate staffing, and poor food quality. Families should be aware that experiences appear highly inconsistent depending on the specific unit and staff members involved.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and caring nursing staff
- Effective physical and occupational therapy
- Helpful and communicative case management
- Long-term staff retention in certain units
Concerns
- Slow or ignored call-light response times (mentioned by 8 reviewers)
- Poor food quality and limited meal options (mentioned by 6 reviewers)
- Inadequate staffing levels, particularly on weekends (mentioned by 4 reviewers)
- Hygiene and sanitation issues (UTIs, roaches, soiled linens) (mentioned by 5 reviewers)
- Poor communication and difficulty reaching staff/management (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I've heard wonderful things about your nursing and therapy teams; how do you ensure that level of care remains consistent during the weekends?
- 2What specific steps are being taken to ensure meal variety and food quality meet the needs of the residents?
- 3How does the facility manage call-light response times to ensure residents feel heard and attended to promptly?
- 4Could you walk me through your protocols for maintaining cleanliness and sanitation, particularly regarding linen changes and room upkeep?
- 5What is the best way for our family to stay in regular, clear communication with the management and nursing staff regarding updates?
- 6In the event of a medical emergency after hours, what is the specific process for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“The level of dignity, knowledge and dedication they offer is admirable. I am thankful to have come across a team like the one Devon Gables has they have been great with me and my family!”
“My Dad had dementia and was in the more secure section of the facility. People like Israel and Tanya are special. Not a lot of people can do that type of work but they both show compassion and patience.”
“For over an hour my grandfather laid in his vomit. His call light was placed on the other side of the room! His brief had dried feces as well as in his crack. He had 3 sores just above his anus.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Residents on antipsychotic medication
Residents who lost too much weight
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints leading to serious citations, including recurring issues with resident protection from abuse and neglect that appeared in 2019, 2024, and 2025. The facility struggles persistently with accident prevention and safety hazards, which have been cited five times across surveys and triggered complaints. Additional problems include fire safety violations and medication management issues, though the facility has corrected past deficiencies when cited.
Jun 26, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 10, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 25, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 14, 2023Routine4
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Apr 29, 2022Routine11
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Dec 12, 2019Routine11
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Feb 25, 2026ComplaintCleanReport
An onsite complaint survey was conducted on February 25, 2026 for intake #00159877. There were no deficiencies cited.
Jan 2, 2026ComplaintCleanReport
An onsite complaint survey was conducted on January 2, 2026 for the following intakes: 00152150, 00154437, 00152946, and 00149861. There were no deficiencies cited.
Oct 27, 2025ComplaintCleanReport
An onsite complaint survey was conducted on October 27, 2025 through October 28, 2025 for the investigation of intakes #2649827, #2646950, #2647848, #2645429, #2637354, and #2636262. There are no deficiencies cited.
Oct 3, 2025ComplaintCleanReport
No deficiencies were found during the on-site investigation of complaint 00133103 conducted on October 3, 2025.
Sep 30, 2025Complaint
The state re-licensure survey was conducted on September 30, 2025, through October 2, 2025, inconjunction with the investigation of complaint #2609840. The following deficiencies were cited;
Based on closed clinical record review, staff interviews, and policy review, the facility failed to maintain a sanitary kitchen environment free from pests in one out of seven observed kitchen storage areas, ensure proper food storage in one of the seven observed kitchen storage areas, and serve food at required temperatures in one out of one meal services observed. This deficient practice placed residents at risk for unsanitary food preparation conditions and potential health hazards.Â
Based on clinical record review, observations, resident and staff interviews and review of policy, the facility failed to ensure that a code status was accurate and consistent in the medical record for one resident. The deficient practice could result in resident's advanced directives not being followed.Â
Based on clinical record review, interviews, facility documentation and policy, the facility failed to ensure one resident (#250) was administered blood pressure medications according to provider orders. The sample size was 4. This deficient practice can result in further blood pressure mismanagement, and risk of hypotensive distress.
Based on observations, interviews, facility documentation, and policy, the facility failed to ensure safeguards and systems were in place to ensure three medication-cart controlled substances reconciliation logs reflected two nurse signature verifications without missing entries, and to ensure a reconciliation of one resident’s (# 1) controlled medication was accurate. The deficient practice could result in inventory loss and potential diversion. The facility census was 176 and the sample was 9 residents.Â
Sep 22, 2025Other10Report
Based on observation, the facility failed to provide a fire extinguisher near the generator. Failing to have an available fire extinguisher during an emergency could result in harm to the patients and/or staff.
Based on observation, it was determined that the facility failed to maintain the sprinkler heads and ensure that all parts of the sprinkler system were in accordance with the UL Listing. Failing to maintain sprinkler heads and missing escutcheon plates, which are part of the U.L. Listing of the sprinkler assembly, could allow heat and smoke to affect other areas of the building. This could cause harm to the patients.
Based on observation, the facility failed to maintain several doors in the building. Failing to maintain doors in the facility could allow heat and/or smoke to transfer, which will cause harm tothe patients and/or staff.
Based on observation, it was determined that the facility failed to fill penetrations in multiple areas of the smoke barriers in the facility. Failing to seal the penetrations, holes, and openings in the smoke barriers will allow smoke and heat to penetrate other wings or possibly the whole facility, which could cause harm to the patients in the event of a fire.
Based on observations, the facility failed to ensure that all exposed electrical panels were closed and protected, as well as provide a protective guard on light bulbs located in the kitchen and dining storage rooms.   Failure to ensure electrical circuit breakers are protected could cause accidental damage or possibly a fire, which could cause harm to staff and residents.
Based on observation and staff interviews, the facility failed to ensure that a remote stop or kill switch for the generator was installed. This could affect the entire facility and could result in a loss of power due to a generator malfunction during an emergency power outage. Failure to have an emergency stop on the generator could cause a fire or harm the residents and staff. Â
Based on observation, the facility failed to maintain several special locking exit doors located in the facility. Failing to ensure the correct amount of force needed to release the exit doors could cause harm to patients and/or staff in an emergency
Based on observation, the facility failed to ensure that a restraint chain was appropriately installed on the kitchen oven in order to protect the gas connection and that exhaust hoods were inspected and cleaned on a semi-annual basis. Failure to protect connections on appliances that are on casters or wheels can result in a rupture of gas or electric connections, resulting in the risk of fire events. Failure to inspect and clean exhaust hoods for commercial kitchen equipment can result in grease build-up and/or system malfunction, leading to a fire event.
Based on observation and staff interviews, the facility failed to ensure that the electrical breaker for the fire alarm system had visual markings to distinguish it from other breakers. Failure to properly identify/mark the fire alarm system could lead to harm to residents and staff in an emergency.
Based on observation, it was determined that the facility failed to protect the entire facility with an automatic sprinkler system. This would result in the sprinkler system not being able to extinguish the fire and could result in injury or death to the building occupants.Â
Sep 18, 2025ComplaintCleanReport
The onsite complaint survey was conducted on September 18, 2025 and investigated complaints #00143319, 00143320, 00143043. There were no deficiencies cited.
Jul 21, 2025ComplaintCleanReport
An onsite complaint survey was conducted on July 21, 2025 for the investigation of intake #00136502, 2561092. There were no deficiencies cited.
Ownership & Operations
Who Operates This Facility
Devon Gables Rehabilitation Center
for profit
Chain Affiliation
Atied Associates
13 facilities nationwide
Chain avg rating: 2.5/5 · Rank 8 of 13
Ownership & Management
Owners
Rothner, William
Owner
Zimmerman, Joe
Owner
Rothner, Daniel
Owner (parent company)
Rothner, Melissa
Owner (parent company)
Rothner, Rachel
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
57 reviews from families & visitors
Official Website
Visit devongables.com
Medicare data downloads
Original nursing home datasets
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