Reviewer concerns include administrative and billing mismanagement — investigate before committing.
based on 6 Google reviews
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Reviewer feedback for The Groves Assisted Living Place Llc-Oak suggests areas to investigate further. Common concerns include: administrative and billing mismanagement. We recommend visiting in person, talking to current residents and their families, and asking specific questions about the concerns identified in reviews.
Families may find comfort in the facility's ability to personalize resident activities, such as allowing residents to play music, and the staff's efforts to make residents feel loved. However, significant concerns exist regarding administrative competence, specifically regarding billing errors and disorganized office management.
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Key Review Excerpts
“I have my brother living here and they do everything to make him happy. I cannot express how happy I am with the staff who always keep me informed and make my brother feel loved and appreciated.”
“They have even allowed him to play guitar for the other residents which is a highlight for him.”
Source: AZ State Licensing Agency
The following deficiency was found during the on-site compliance inspection conducted on February 9, 2026:
Based on record review and interview, the manager failed to ensure a resident's service plan accurately included the amount, type, and frequency of assisted living services being provided to the resident, for one of two sampled residents. Findings include: A review of R2's medical record revealed R2 was admitted more than one year prior to the on-site inspection. A review of R2's medical record revealed a service plan, updated January 6, 2026, for directed care services. The service plan required provision of the following service: "Mobility: Fall Risk Needs Supervision, Walker. Requires positioning: Yes, 2 Hour(s)...." A review of R2's medical record revealed a document titled "ADL Sheet" (ADL) dated February 2026. The ADL documented the services provided to R2. The ADL included a section labeled, "Repositioning every 2 hours, Check box if the resident was repositioned." However, this section had been left blank for each day between February 1 through February 5. In an interview, E1 reported R2 did require repositioning when R2 was admitted to the facility; however, R2 has regained mobility and independence and no longer requires repositioning. E1 reported the caregivers did provide the services required by R2, and the service plan was not accurate at the time of the inspection as R2 no longer required the repositioning service listed in the service plan. In an exit interview with E1, the findings were reviewed and no additional information was provided.
The following deficiencies were found during the on-site compliance inspection conducted on January 24, 2025:
Based on record review and interview, the manager failed to ensure a resident's written service plan was signed and dated by the resident or resident's representative when initially developed and when updated, for one of two residents sampled. Findings include: 1. A review of R1's medical record revealed service plans dated November 11, 2024, for directed care services. However, the service plan was not signed and dated by R1 or R1's representative, and documentation of attempts to obtain a representative signature on the service plan was not available for review. 2. In an interview, E1 acknowledged the service plan provided for R1 had not been signed and dated by R1 or their representative when the service plan was updated.
Based on record review, documentation review, and interview, the governing authority failed to ensure compliance with A.R.S. \'a7 36-411, for two of two personnel records reviewed. A.R.S. \'a7 36-411 states: "A. Except as provided in subsection F of this section, as a condition of licensure or continued licensure of a residential care institution, a nursing care institution or a home health agency and as a condition of employment in a residential care institution, a nursing care institution or a home health agency, employees and owners of residential care institutions, nursing care institutions or home health agencies, contracted persons of residential care institutions, nursing care institutions or home health agencies or volunteers of residential care institutions, nursing care institutions or home health agencies who provide medical services, nursing services, behavioral health services, health-related services, home health services or direct supportive services and who have not been subject to the fingerprinting requirements of a health professional's regulatory board pursuant to title 32 shall have a valid fingerprint clearance card that is issued pursuant to title 41, chapter 12, article 3.1 or shall apply for a fingerprint clearance card within twenty working days after employment or beginning volunteer work or contracted work. B. A health professional who has complied with the fingerprinting requirements of the health professional's regulatory board as a condition of licensure or certification pursuant to title 32 is not required to submit an additional set of fingerprints to the department of public safety pursuant to this section. C. Each residential care institution, nursing care institution and home health agency shall make documented, good faith efforts to: 1. Contact previous employers to obtain information or recommendations that may be relevant to a person's fitness to work in a residential care institution, nursing care institution or home health agency. 2. Verify the current status of a person's fingerprint clearance card. 3. Beginning January 1, 2025, verify that a potential employee is not on the adult protective services registry pursuant to section 46-459. If a potential employee is found to be on the adult protective services registry, the residential care institution, nursing care institution or home health agency may not hire the potential employee. 4. On or before March 31, 2025, verify that each employee is not on the adult protective services registry pursuant to section 46-459. If an employee is found to be on the adult protective services registry, the residential care institution, nursing care institution or home health agency shall take action to terminate the employment of that employee. 5. Beginning March 31, 2025, annually reverify that each employee is not on the adult protective services registry pursuant to section 46-459. D. An employee, an owner, a contracted person or a volunteer or a facility on behalf of
No deficiencies were found during the on-site compliance inspection conducted on January 11,2024. Based on this deficiency-free compliance inspection, the Department shall not conduct a compliance inspection for twenty-four months, according to A.R.S. \'a7 36-425(E). Subsection (E) does not prohibit the Department from enforcing licensing requirements as authorized by A.R.S. \'a7 36-424.
An on-site investigation of complaint AZ00196520 was conducted on July 28, 2023 and no deficiencies were cited .
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