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Assisted Living Investigative

The Groves Assisted Living Place Llc-oak

Reviewer concerns include administrative and billing mismanagement — investigate before committing.

4110 East Spring Street, Unit 1, Oak Flower · Tucson, AZ 85712Licensed & Active
Google rating
2.1/5

based on 7 Google reviews

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What this means for your family

The facility shows a wonderful ability to provide personalized care and emotional support for residents. However, families should perform rigorous due diligence regarding their billing processes and administrative stability, as past experiences indicate significant mismanagement in the front office.

Google Reviews

Google Reviews

7 reviews analyzed
Families may find comfort in the facility's ability to personalize resident activities, such as allowing residents to play music, and the staff's efforts to make residents feel loved. However, significant concerns exist regarding administrative competence, specifically regarding billing errors and disorganized office management.

Quality Themes

Tap a score for details
FoodN/AStaff5.0Clean5.0Activities5.0MedsN/AMemory3.0Comms5.0Value1.0

Strengths

  • Personalized resident engagement
  • Attentive and caring staff
  • Clean and organized environment

Concerns

  • Administrative and billing mismanagement

Rating Trends

Tap a year to see what changed

2342.02021(4)1.02022(1)5.02025(1)1.02026(1)

Distribution

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How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1I've heard wonderful things about how attentive and caring the staff is here; how do you ensure that level of personalized engagement stays consistent for every resident?
  • 2Could you walk me through what a typical day of activities looks like to help us understand how residents stay socially connected?
  • 3What specific protocols and specialized support do you have in place for residents who may need extra help with memory care needs?
  • 4How does the administrative team handle communication regarding monthly billing and any changes to the resident's care plan to ensure everything stays transparent?
  • 5In the event of a medical emergency during the night, what is the immediate process for getting care and notifying the family?
  • 6Since the facility is noted for being so clean and organized, how does the housekeeping schedule work to maintain that environment for the residents?

Personalized based on this facility's data


Key Review Excerpts

I have my brother living here and they do everything to make him happy. I cannot express how happy I am with the staff who always keep me informed and make my brother feel loved and appreciated.

Resident's sibling · 2025★★★★★

They have even allowed him to play guitar for the other residents which is a highlight for him.

Resident's sibling · 2025★★★★★

Started out great telling us all the things they do for socialization etc. ... Until a few weeks in. Billing is a nightmare. The director isn’t able to do basic office work and cannot keep up with the billing or deposits.

Dementia care family member · 2021☆☆☆☆
Source: 7 Google reviews

State Inspection History

State Inspections

Source: AZ State Licensing Agency

4total
3deficiencies
Feb 6, 2026Routine

The following deficiency was found during the on-site compliance inspection conducted on February 9, 2026:

c. Service PlansR9-10-808.A.3.cCorrected Feb 15, 2026

Based on record review and interview, the manager failed to ensure a resident's service plan accurately included the amount, type, and frequency of assisted living services being provided to the resident, for one of two sampled residents. Findings include: A review of R2's medical record revealed R2 was admitted more than one year prior to the on-site inspection. A review of R2's medical record revealed a service plan, updated January 6, 2026, for directed care services. The service plan required provision of the following service: "Mobility: Fall Risk Needs Supervision, Walker. Requires positioning: Yes, 2 Hour(s)...." A review of R2's medical record revealed a document titled "ADL Sheet" (ADL) dated February 2026. The ADL documented the services provided to R2. The ADL included a section labeled, "Repositioning every 2 hours, Check box if the resident was repositioned." However, this section had been left blank for each day between February 1 through February 5. In an interview, E1 reported R2 did require repositioning when R2 was admitted to the facility; however, R2 has regained mobility and independence and no longer requires repositioning. E1 reported the caregivers did provide the services required by R2, and the service plan was not accurate at the time of the inspection as R2 no longer required the repositioning service listed in the service plan. In an exit interview with E1, the findings were reviewed and no additional information was provided.

Jan 24, 2025Routine

The following deficiencies were found during the on-site compliance inspection conducted on January 24, 2025:

A governing authority shall:R9-10-803.A.9

Based on record review, documentation review, and interview, the governing authority failed to ensure compliance with A.R.S. \'a7 36-411, for two of two personnel records reviewed. A.R.S. \'a7 36-411 states: "A. Except as provided in subsection F of this section, as a condition of licensure or continued licensure of a residential care institution, a nursing care institution or a home health agency and as a condition of employment in a residential care institution, a nursing care institution or a home health agency, employees and owners of residential care institutions, nursing care institutions or home health agencies, contracted persons of residential care institutions, nursing care institutions or home health agencies or volunteers of residential care institutions, nursing care institutions or home health agencies who provide medical services, nursing services, behavioral health services, health-related services, home health services or direct supportive services and who have not been subject to the fingerprinting requirements of a health professional's regulatory board pursuant to title 32 shall have a valid fingerprint clearance card that is issued pursuant to title 41, chapter 12, article 3.1 or shall apply for a fingerprint clearance card within twenty working days after employment or beginning volunteer work or contracted work. B. A health professional who has complied with the fingerprinting requirements of the health professional's regulatory board as a condition of licensure or certification pursuant to title 32 is not required to submit an additional set of fingerprints to the department of public safety pursuant to this section. C. Each residential care institution, nursing care institution and home health agency shall make documented, good faith efforts to: 1. Contact previous employers to obtain information or recommendations that may be relevant to a person's fitness to work in a residential care institution, nursing care institution or home health agency. 2. Verify the current status of a person's fingerprint clearance card. 3. Beginning January 1, 2025, verify that a potential employee is not on the adult protective services registry pursuant to section 46-459. If a potential employee is found to be on the adult protective services registry, the residential care institution, nursing care institution or home health agency may not hire the potential employee. 4. On or before March 31, 2025, verify that each employee is not on the adult protective services registry pursuant to section 46-459. If an employee is found to be on the adult protective services registry, the residential care institution, nursing care institution or home health agency shall take action to terminate the employment of that employee. 5. Beginning March 31, 2025, annually reverify that each employee is not on the adult protective services registry pursuant to section 46-459. D. An employee, an owner, a contracted person or a volunteer or a facility on behalf of

Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that:R9-10-808.A.5.a

Based on record review and interview, the manager failed to ensure a resident's written service plan was signed and dated by the resident or resident's representative when initially developed and when updated, for one of two residents sampled. Findings include: 1. A review of R1's medical record revealed service plans dated November 11, 2024, for directed care services. However, the service plan was not signed and dated by R1 or R1's representative, and documentation of attempts to obtain a representative signature on the service plan was not available for review. 2. In an interview, E1 acknowledged the service plan provided for R1 had not been signed and dated by R1 or their representative when the service plan was updated.

Jan 11, 2024Routine
CleanReport

No deficiencies were found during the on-site compliance inspection conducted on January 11,2024. Based on this deficiency-free compliance inspection, the Department shall not conduct a compliance inspection for twenty-four months, according to A.R.S. \'a7 36-425(E). Subsection (E) does not prohibit the Department from enforcing licensing requirements as authorized by A.R.S. \'a7 36-424.

Jul 28, 2023Complaint
CleanReport

An on-site investigation of complaint AZ00196520 was conducted on July 28, 2023 and no deficiencies were cited .

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References & Resources

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