Parkside at Budd Terrace Operating Company LLC
Strong Medicare quality ratings; families often praise highly skilled and motivating physical/occupational therapy teams. Still worth an in-person visit.
based on 700 Google reviews
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What this means for your family
Choosing Parkside at Budd Terrace Operating Company LLC means your loved one is in a facility that ranks well on Medicare quality measures. Families frequently praise: highly skilled and motivating physical/occupational therapy teams and compassionate and attentive nursing and cna staff. While no facility is perfect, the clinical data here is encouraging.
Google Reviews
Google Reviews
700 reviews on Google“Families can expect exceptional rehabilitation and nursing care, with frequent praise for the physical and occupational therapy teams and specific, compassionate CNAs. However, some families have reported serious concerns regarding medical neglect, communication breakdowns with social workers, and a lack of continuity due to high use of agency staff.”
Quality Themes
Strengths
- Highly skilled and motivating physical/occupational therapy teams
- Compassionate and attentive nursing and CNA staff
- Clean and well-maintained facility
- Responsive and helpful maintenance and housekeeping services
Concerns
- Lack of continuity of care due to high volume of agency staff (mentioned by 2 reviewers)
- Poor communication from social workers and transition coordinators (mentioned by 2 reviewers)
- Instances of medical neglect or delayed response to urgent needs (mentioned by 2 reviewers)
Rating Trends
Distribution · 40 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about your physical and occupational therapy teams; how do you tailor those programs to meet an individual's specific recovery goals?
- 2With a large community of 250 residents, how do you ensure that the nursing staff can provide consistent, personalized attention to every person's needs?
- 3How does the facility manage the balance between permanent staff and agency nurses to ensure my loved one sees familiar faces every day?
- 4Can you tell me about the communication process between the nursing team, social workers, and family members, especially during transitions or changes in care?
- 5What is the protocol for responding to urgent medical needs or changes in condition during the night or over the weekend?
- 6We noticed how much care goes into keeping the facility clean and well-maintained; what does a typical daily activity schedule look like for the residents here?
Personalized based on this facility's data
Key Review Excerpts
“Sydney was an amazing OT that really bonded with my mom. All of her caretakers and therapists were wonderful. The facility was clean, smelled nice, and they encouraged and supported my mom every day.”
“My mother was only there for 3 days, and the experience was absolutely unacceptable. During the night, she was having trouble breathing, and no one came to help her despite her needing urgent attention.”
“The techs and physical therapists are patient and careful with the patients the social workers are a nightmare! Nedwin is unprofessional, too busy trying to get referral fees for sending families to outside resources to do her job...”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed numerous complaints about this facility, triggering 18 of 35 total deficiencies across safety supervision, care planning, and medication management. Problems with preventing accidents and providing safe care appear repeatedly across multiple surveys from 2022 to 2025, with the most recent complaints in May 2025 still being addressed. While past issues show correction dates, the recurring pattern of similar problems suggests ongoing care quality concerns that families should investigate thoroughly before visiting.
May 29, 2025Routine1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
May 29, 2025Complaint6
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Oct 30, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Dec 21, 2023Routine4
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Dec 21, 2023Complaint5
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Sep 29, 2023Complaint5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Ownership & Operations
Who Operates This Facility
Parkside at Budd Terrace Operating Company LLC
for profit
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
700 reviews from families & visitors
Official Website
Visit parksidebuddterrace.com
Medicare data downloads
Original nursing home datasets
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