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Nursing HomeMedicaid Investigative

Pruitthealth-Union Pointe

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

3510 West Highway 74, Monroe, NC 2811090 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.2/5

based on 149 Google reviews

5
4
3
2
1
Pruitthealth-Union Pointe Nursing Home in Monroe, NC — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Above-median deficiencies (5 vs median 4.0)
  • High staff turnover (59%)
  • High RN turnover (57%)

Bottom 25% in NC · Meets national RN staffing standard · Above recommended total nurse staffing · Worst in PRUITTHEALTH chain · $197,532 in fines

Source: Medicare data

What this means for your family

This facility's rehab therapy team is highly regarded and often provides excellent outcomes for short-term recovery. However, families should be extremely cautious regarding long-term care, as multiple reviewers report chronic understaffing and significant delays in basic hygiene and medication assistance. If you choose this facility, plan to visit frequently to monitor your loved one's care directly.

Google Reviews

Google Reviews

149 reviews on Google
PruittHealth-Union Pointe is a visually appealing facility that receives consistent praise for its physical therapy and occupational therapy programs. However, families frequently report severe issues with chronic understaffing, poor communication from administration, and neglectful nursing care, particularly regarding hygiene and response times to call bells.

Quality Themes

Tap a score for details
Food3.0Staff3.0Clean7.0Activities6.0Meds2.0Memory2.0Comms1.0ValueN/A

Strengths

  • High-quality physical and occupational therapy
  • Clean, modern, and well-maintained building
  • Dedicated and compassionate individual staff members
  • Effective rehab programs for post-surgery recovery

Concerns

  • Chronic understaffing leading to long wait times for assistance (mentioned by 22 reviewers)
  • Poor hygiene and neglect (residents left in soiled linens for hours) (mentioned by 14 reviewers)
  • Lack of communication from administration and social workers (mentioned by 12 reviewers)
  • Medication management errors or delays (mentioned by 6 reviewers)

Rating Trends

Tap a year to see what changed

234'15(2)'17(3)'19(5)'21(12)'23(16)'25(24)'26(10)

Distribution · 128 analyzed

5
53
4
9
3
2
2
11
1
53

How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1Given the focus on physical and occupational therapy here, how do you coordinate those sessions with daily care routines to ensure residents aren't left waiting for assistance?
  • 2I noticed that communication is a top priority for families; what is your standard process for keeping us updated on changes in care or health status?
  • 3Could you walk me through your current protocols for medication management to ensure that doses are administered accurately and on time?
  • 4With the facility being modern and well-maintained, how do you ensure that same high standard of cleanliness is consistently applied to individual resident rooms and personal hygiene needs?
  • 5Since I see you actively engage with online feedback, what specific changes have you implemented recently based on family suggestions to improve the daily experience for residents?
  • 6What does a typical day look like for residents in terms of social engagement and activities outside of their scheduled therapy sessions?

Personalized based on this facility's data


Key Review Excerpts

My 88 year old mom just completed 3 weeks of inpatient rehab at PruittHealth Union Pointe. Her Physical Therapy and Occupational Therapy team gave her top notch care.

Rehab patient's family · 2022★★★★★

The nursing staff is professional and most caring people you can ask for ! Many nurses became like family with the level of care they provided!

Long-term resident's family · 2022★★★★★

The facility is not well versed in care of someone with cognitive impairment. PT wrote her off after 48 hours. Within one day of being inpatient without any formal meeting with staff they advised us she was in jeopardy of being kicked out.

Memory care family member · 2023★★☆☆☆
Source: 149 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.74hrs
99%
Registered nurses for medical care
Total Nursing
3.80hrs
93%
All nurses + aides combined
Staff Turnover
52%
Lower is better (< 30% = good)
RN Turnover
59%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

11

measures

Worse Than Avg

2

measures

Mixed Results

4

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility11.9%
Better than Avg
Here
11.9%
US
19.5%
NC
21.5%
Union
18.5%
😔

Residents with depression symptoms

↓ Lower is better
This Facility4.3%
Better than Avg
Here
4.3%
US
12.1%
NC
5.4%
Union
12.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility18.1%
Mixed vs Avgs
Here
18.1%
US
15.3%
NC
20.2%
Union
12.7%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility97.1%
Better than Avg
Here
97.1%
US
93.4%
NC
91.7%
Union
93.3%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility98.6%
Better than Avg
Here
98.6%
US
95.5%
NC
94.1%
Union
94.3%
🦠

Residents who got a urinary tract infection

↓ Lower is better
This Facility5.4%
Worse than Avg
Here
5.4%
US
1.6%
NC
2.5%
Union
1.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility94.6%
Better than Avg
Here
94.6%
US
81.8%
NC
80.1%
Union
81.3%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility90.0%
Better than Avg
Here
90.0%
US
79.8%
NC
78.1%
Union
82.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.2%
Better than Avg
Here
1.2%
US
1.6%
NC
1.5%
Union
2.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
3penalties
Near state avg (5.6)
16 complaint-triggered
$197,532 in fines

Families filed reports triggering 16 deficiencies at this facility, with serious concerns about abuse protection and nursing staffing recurring across multiple surveys. The most frequent issues involve resident rights violations, medication management problems, and nursing care deficiencies. While all deficiencies show correction dates, the pattern of repeated family complaints about fundamental care areas like staffing and abuse prevention suggests ongoing quality concerns families should carefully evaluate.

May 12, 2025Routine
5
0553Potential for harm · IsolatedResolved (past non-compliance)

Resident Rights Deficiencies

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

0161Potential for harm · IsolatedCorrected

Construction Deficiencies

Use approved construction type or materials.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

May 12, 2025Complaint
4
0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0760Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Jul 1, 2024Complaint
2
0600Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0607Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Feb 16, 2024Routine
11
0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0777Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0947Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0623Minimal · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0640Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

Feb 16, 2024Complaint
10
0550Actual harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0725Actual harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0802Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.

0867Potential for harm · PatternCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jun 30, 2022Routine
6
0565Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0887Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0732Minimal · PatternCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Federal Penalties

Fine

Jul 1, 2024

$33,995

Fine

Feb 16, 2024

$163,537

Payment Denial

Feb 16, 2024

49-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Pruitthealth-Union Pointe

Organization Type

for profit

Chain Affiliation

Chain Name

Pruitthealth

Chain Size

99 facilities nationwide

Chain avg rating: 2.8/5 · Rank 92 of 94 (Worst)

Ownership & Management

Owners

United Health Services of North Carolina INC

Owner (parent company) · Organization

99%

Key personnel

Olarte-Helbing, MarissaW-2 Managing EmployeePruitt, NeilOfficer / DirectorPruitt, NeilOfficer / DirectorPruitthealth INCManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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