Pruitthealth-Union Pointe
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 149 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (5 vs median 4.0)
- High staff turnover (59%)
- High RN turnover (57%)
Bottom 25% in NC · Meets national RN staffing standard · Above recommended total nurse staffing · Worst in PRUITTHEALTH chain · $197,532 in fines
What this means for your family
This facility's rehab therapy team is highly regarded and often provides excellent outcomes for short-term recovery. However, families should be extremely cautious regarding long-term care, as multiple reviewers report chronic understaffing and significant delays in basic hygiene and medication assistance. If you choose this facility, plan to visit frequently to monitor your loved one's care directly.
Google Reviews
Google Reviews
149 reviews on Google“PruittHealth-Union Pointe is a visually appealing facility that receives consistent praise for its physical therapy and occupational therapy programs. However, families frequently report severe issues with chronic understaffing, poor communication from administration, and neglectful nursing care, particularly regarding hygiene and response times to call bells.”
Quality Themes
Tap a score for detailsStrengths
- High-quality physical and occupational therapy
- Clean, modern, and well-maintained building
- Dedicated and compassionate individual staff members
- Effective rehab programs for post-surgery recovery
Concerns
- Chronic understaffing leading to long wait times for assistance (mentioned by 22 reviewers)
- Poor hygiene and neglect (residents left in soiled linens for hours) (mentioned by 14 reviewers)
- Lack of communication from administration and social workers (mentioned by 12 reviewers)
- Medication management errors or delays (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 128 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the focus on physical and occupational therapy here, how do you coordinate those sessions with daily care routines to ensure residents aren't left waiting for assistance?
- 2I noticed that communication is a top priority for families; what is your standard process for keeping us updated on changes in care or health status?
- 3Could you walk me through your current protocols for medication management to ensure that doses are administered accurately and on time?
- 4With the facility being modern and well-maintained, how do you ensure that same high standard of cleanliness is consistently applied to individual resident rooms and personal hygiene needs?
- 5Since I see you actively engage with online feedback, what specific changes have you implemented recently based on family suggestions to improve the daily experience for residents?
- 6What does a typical day look like for residents in terms of social engagement and activities outside of their scheduled therapy sessions?
Personalized based on this facility's data
Key Review Excerpts
“My 88 year old mom just completed 3 weeks of inpatient rehab at PruittHealth Union Pointe. Her Physical Therapy and Occupational Therapy team gave her top notch care.”
“The nursing staff is professional and most caring people you can ask for ! Many nurses became like family with the level of care they provided!”
“The facility is not well versed in care of someone with cognitive impairment. PT wrote her off after 48 hours. Within one day of being inpatient without any formal meeting with staff they advised us she was in jeopardy of being kicked out.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents who got a urinary tract infection
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed reports triggering 16 deficiencies at this facility, with serious concerns about abuse protection and nursing staffing recurring across multiple surveys. The most frequent issues involve resident rights violations, medication management problems, and nursing care deficiencies. While all deficiencies show correction dates, the pattern of repeated family complaints about fundamental care areas like staffing and abuse prevention suggests ongoing quality concerns families should carefully evaluate.
May 12, 2025Routine5
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
May 12, 2025Complaint4
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Jul 1, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Feb 16, 2024Routine11
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Administration Deficiencies
Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Feb 16, 2024Complaint10
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jun 30, 2022Routine6
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Federal Penalties
Fine
Jul 1, 2024
$33,995
Fine
Feb 16, 2024
$163,537
Payment Denial
Feb 16, 2024
49-day denial
Ownership & Operations
Who Operates This Facility
Pruitthealth-Union Pointe
for profit
Chain Affiliation
Pruitthealth
99 facilities nationwide
Chain avg rating: 2.8/5 · Rank 92 of 94 (Worst)
Ownership & Management
Owners
United Health Services of North Carolina INC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
149 reviews from families & visitors
Official Website
Visit pruitthealth.com
Medicare data downloads
Original nursing home datasets
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