Pruitthealth - Lakehaven, LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 69 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- High staff turnover (60%)
- High RN turnover (71%)
Bottom 25% in GA · Below recommended RN staffing · Worst in PRUITTHEALTH chain · $68,297 in fines · Very few deficiencies
What this means for your family
While the facility has a capable rehab team, the recurring reports of neglect and communication failures are deeply concerning. If you choose this facility, ensure you have a plan for frequent, in-person visits to monitor your loved one's hygiene and medication adherence, as staff responsiveness is frequently cited as a major issue.
Google Reviews
Google Reviews
69 reviews on Google“PruittHealth - Lakehaven, LLC receives highly polarized feedback, with some families praising the rehab therapy and friendly staff, while others report severe neglect and communication failures. Recurring complaints highlight chronic understaffing, difficulty reaching the facility by phone, and significant lapses in basic patient care and hygiene. Families considering this facility should be aware of the stark contrast between positive experiences and reports of dangerous oversight.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and rehab therapy
- Some staff members described as kind and attentive
- Clean facility environment (noted by some)
- Successful coordination of video calls and window visits
Concerns
- Chronic understaffing leading to neglect (mentioned by 8 reviewers)
- Inability to reach staff via telephone (mentioned by 6 reviewers)
- Poor medication management and administration (mentioned by 3 reviewers)
- Lack of hygiene and cleanliness in patient rooms (mentioned by 4 reviewers)
- Poor communication with family members regarding patient status (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 54 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the recent challenges with staffing levels, what specific protocols do you have in place to ensure residents receive timely assistance with daily hygiene and call-light responses?
- 2I noticed that communication with families has been a priority for some, but I'd like to know: what is the standard process for updating family members on a resident's health status or changes in medication?
- 3Since medication management is so critical, could you walk me through the safety checks and oversight procedures your nursing team uses to ensure the right medications are administered accurately and on time?
- 4I see that you actively respond to feedback online; how do you use that family input to make tangible improvements to the daily dining and care experience for residents?
- 5For residents who need extra support, what does the daily activity schedule look like, and how do you ensure those with memory care needs are kept engaged throughout the day?
- 6What is your facility's current strategy for ensuring that family members can reliably reach a staff member by phone when they have urgent questions or concerns?
Personalized based on this facility's data
Key Review Excerpts
“Their therapists were professional and got me up, walking and back home again with my family.”
“I was informed they found my husband on the floor during the night. I removed him from him from the facility by walking him out the front door in our wheelchair. I was not challenged by anyone.”
“The hospital ordered her wounds to be cleaned and redressed daily, but they decide...”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents who lost too much weight
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with half of its deficiencies (10 of 20) triggered by family complaints, including serious issues with abuse protection, care planning, respiratory care, and infection control. The most recurring problems involve care planning, building safety/exits, and food safety. While all deficiencies show correction dates, the high volume of complaint-driven violations suggests families have repeatedly raised concerns about resident safety and care quality that required federal intervention.
Aug 7, 2025Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Egress Deficiencies
Have ramps, exits, fire escape ladders, steps, and areas of refuge that meet safety requirements.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Jul 3, 2024Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Mar 21, 2024Routine3
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Mar 21, 2024Complaint6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 27, 2022Routine1
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Federal Penalties
Fine
Mar 21, 2024
$68,297
Payment Denial
Mar 21, 2024
61-day denial
Ownership & Operations
Who Operates This Facility
Pruitthealth - Lakehaven, LLC
for profit
Chain Affiliation
Pruitthealth
99 facilities nationwide
Chain avg rating: 2.8/5 · Rank 94 of 94 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
69 reviews from families & visitors
Official Website
Visit pruitthealth.com
Medicare data downloads
Original nursing home datasets
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