Pruitthealth - Holly Hill, LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 60 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (14 vs median 5.0)
Bottom 25% in GA · Below recommended RN staffing · Worst in PRUITTHEALTH chain · No penalties on record
What this means for your family
While many families report positive experiences with the rehab and activities teams, the facility has recurring reports of hygiene issues and understaffing. We strongly recommend that you conduct an unannounced visit to check the cleanliness of the rooms and ask management directly about their current staffing ratios and protocols for night-shift supervision.
Google Reviews
Google Reviews
60 reviews on Google“PruittHealth - Holly Hill receives polarized feedback, with some families praising the staff's kindness and recent facility renovations, while others report severe concerns regarding neglect and hygiene. While many reviewers highlight a 'homey' environment and attentive care, a significant number of negative reports cite issues with understaffing, poor communication, and unsanitary conditions. Families should carefully weigh these conflicting experiences, particularly regarding the consistency of care between day and night shifts.”
Quality Themes
Tap a score for detailsStrengths
- Kind and attentive nursing staff
- Recent facility renovations and clean environment
- Engaging activities and community events
- Helpful administrative and social services staff
Concerns
- Understaffing and lack of patient attention (mentioned by 4 reviewers)
- Poor communication between shifts and with families (mentioned by 3 reviewers)
- Unsanitary conditions including mold, bugs, and plumbing issues (mentioned by 3 reviewers)
- Theft or loss of personal property (mentioned by 2 reviewers)
- Inconsistent or rude staff behavior (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 40 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has undergone recent renovations; what specific steps are you taking to ensure the ongoing maintenance and sanitation of the building, especially regarding plumbing and pest control?
- 2Given the feedback regarding communication, what is your standard process for keeping families updated on changes in a resident's care or health status?
- 3How do you ensure that personal belongings are tracked and protected to prevent loss or theft?
- 4With your current staffing levels, how do you ensure that residents receive timely attention and assistance with their daily needs throughout the day and night?
- 5I see that you are active in responding to feedback online; how do you use that family input to improve the quality of care and staff interactions?
- 6Could you walk me through how your team manages medication administration to ensure accuracy and consistency for residents?
Personalized based on this facility's data
Key Review Excerpts
“The facility is older but kept ruthlessly clean. We have been especially grateful to Terry Black (finance), Velma Wade (social svs.), nurses Billie, Kelly and David, the physical therapists, the gracious CNAs and support staff.”
“I have a family member here ,if I could move her I would . Plumbing backed up frequently, roaches .no area for the shut ins to go out side safely . Personal items go missing . I feel they are under staffed .”
“My mom stayed at Pruitt Health Holly Hill after being discharged from the hospital because she needed rehabilitation. The staff there treated her with patience, kindness, and professionalism.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
11
measures
2
measures
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has ongoing compliance concerns with 34 deficiencies across three surveys, including four complaint-triggered issues where families reported problems. The most frequent issues involve resident rights and dignity, care planning, and safety/building maintenance. While all deficiencies show correction dates, the pattern of recurring problems in care planning and resident rights across multiple surveys suggests persistent operational challenges that families should investigate further during visits.
Feb 27, 2026Routine10
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Environmental Deficiencies
Have policies on smoking.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Nov 20, 2024Routine15
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Nov 20, 2024Complaint4
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Aug 13, 2023Routine7
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Egress Deficiencies
Have ramps, exits, fire escape ladders, steps, and areas of refuge that meet safety requirements.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Federal Penalties
Fine
Feb 27, 2026
$9,572
Fine
Feb 27, 2026
$9,573
Ownership & Operations
Who Operates This Facility
Pruitthealth - Holly Hill, LLC
for profit
Chain Affiliation
Pruitthealth
99 facilities nationwide
Chain avg rating: 2.8/5 · Rank 86 of 94 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
60 reviews from families & visitors
Official Website
Visit pruitthealth.com
Medicare data downloads
Original nursing home datasets
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