Pruitthealth - Crestwood, LLC
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 62 Google reviews
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What this means for your family
While this facility has a dedicated memory care unit and some highly praised nursing staff, the recent trend of negative reviews regarding facility maintenance and communication is concerning. Families should conduct an in-person visit during a weekend to verify staffing levels and cleanliness before making a decision.
Google Reviews
Google Reviews
62 reviews on Google“PruittHealth - Crestwood receives highly polarized feedback, with some families praising the dedicated nursing staff and memory care unit, while others report significant concerns regarding facility maintenance and staffing levels. While many reviewers highlight compassionate care for long-term residents, multiple families have raised alarms about poor communication, hygiene issues, and inadequate staffing, particularly on weekends.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Dedicated memory care unit
- Supportive rehab therapy team
- Active and engaging activity programs
Concerns
- Significant staffing shortages on weekends (mentioned by 3 reviewers)
- Poor communication and lack of responsiveness from administration (mentioned by 3 reviewers)
- Facility is dated, dilapidated, or poorly maintained (mentioned by 4 reviewers)
- Inadequate hygiene or cleanliness standards (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 73 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the team is very responsive to feedback from families; how does the administration typically share important updates or changes in care with us?
- 2What specific steps are being taken to ensure the facility stays well-maintained and clean for the residents?
- 3We are looking for consistent care; how does the level of nursing attention and staffing change during the weekends?
- 4Could you tell us more about the daily activity programs and how they help keep residents engaged and social?
- 5How does the nursing team manage medication schedules to ensure everything is handled accurately and timely?
- 6In the event of a medical emergency during the night or over a weekend, what is the protocol for contacting doctors and notifying the family?
Personalized based on this facility's data
Key Review Excerpts
“As I walked mom back to her room from visited in the courtyard Tracy was scrubbing mom’s toilet! I said to mom “look mom! Charge nurse Tracy is cleaning your toilet!” And Tracy said she will do anyth”
“The staff during the week is fabulous. Now the food is not the healthiest for a diabetic or cardiac patient. Whoever is in charge of the menu needs to be taught the right way how to cook for the patients which most of them are diabetic or heart patients. On the weekends it's basically a ghost town.”
“This facility is nasty. Bugs crawling, ceiling tile fell on my mom, and overall the staff acts like your a bother to them..never again”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring issues with fire safety and emergency preparedness across multiple surveys, alongside serious complaint-driven concerns about resident abuse and neglect. Families have filed reports that resulted in deficiencies for failing to protect residents from abuse and improper reporting of incidents, as well as mishandling residents' personal funds. The facility shows a pattern of fire safety violations including blocked exits, faulty sprinkler systems, and inadequate fire equipment that persist across surveys, though all deficiencies have correction dates.
Jun 26, 2025Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Establish an Emergency Preparedness Program (EP).
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Apr 25, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Feb 22, 2024Routine8
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Oct 30, 2023Complaint1
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
May 5, 2022Routine1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Federal Penalties
Fine
Feb 22, 2024
$17,456
Ownership & Operations
Who Operates This Facility
Pruitthealth - Crestwood, LLC
for profit
Chain Affiliation
Pruitthealth
99 facilities nationwide
Chain avg rating: 2.8/5 · Rank 13 of 94
Ownership & Management
Owners
Nwp 2020 Child Tr Fbo J Paige Pruitt
Owner (parent company) · Organization
Nwp 2020 Child Tr Fbo Lisa P Hamby
Owner (parent company) · Organization
Pruitt, Neil
Owner (parent company)
Pruitt, Neil
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
62 reviews from families & visitors
Official Website
Visit pruitthealth.com
Medicare data downloads
Original nursing home datasets
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