Nursing HomeMedicaid

Providence Park Rehabilitation and Skilled Nursing

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

5505 New Copeland Rd., Tyler, TX 75703|125 beds|Licensed & Active

3/5

Medicare

Inspection

Quality

Staffing

Google rating

4.2/5

based on 376 Google reviews

(903) 939-2443 Directions Website

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What this means for your family

This facility is an excellent choice for rehabilitation due to its highly-rated therapy and nursing teams. However, if your loved one requires strict medication schedules, you should closely monitor their care, as some families have reported issues with medication timing and weekend communication.

Google Reviews

376 reviews analyzed

“Families considering Providence Park Rehabilitation and Skilled Nursing will find a facility highly praised for its exceptional physical and occupational therapy teams and a compassionate nursing staff. While many reviewers highlight a clean, welcoming, and non-institutional atmosphere, some families have reported serious concerns regarding medication administration delays and inconsistent communication during weekend admissions.”

Quality Themes

Tap a score for details

Strengths

Exceptional rehabilitation and therapy teams
Compassionate and professional nursing staff
Clean and well-maintained environment
Friendly and attentive administration

Concerns

Medication administration delays and errors (mentioned by 3 reviewers)
Inconsistent communication during weekend/after-hours admissions (mentioned by 2 reviewers)
Inconsistent food quality and temperature (mentioned by 4 reviewers)
Slow response times to call bells (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution

128

⚡53 reviews posted between Mar 29, 2026 – Apr 2, 2026 · 53 were 5-star

⚡12 reviews posted between Mar 18, 2026 – Mar 20, 2026 · 12 were 5-star

How They Respond to Reviews

100%response rate

Generic

The owner uses a small set of repetitive, templated responses to acknowledge positive reviews. While they occasionally mention specific names or staff members mentioned in the review, the core of the message remains a standard template.

Questions for Your Tour

1It's wonderful to see how much the administration engages with the community through your review responses; how do you ensure that family feedback is shared with the nursing staff?
2We've heard great things about your rehab and therapy teams, so could you tell us more about how a personalized therapy plan is developed for a new resident?
3What specific steps are in place to ensure medication is administered accurately and on time, especially during shift changes?
4How does the nursing team manage call bell responses during the night or during busy periods to ensure no one is left waiting?
5Could you describe the process for communicating updates to families during weekend admissions or after-hours?
6What are some of the favorite daily activities or social events that help residents stay engaged with one another?

Personalized based on this facility's data

Key Review Excerpts

“The therapy team was amazing. Highly recommend for anyone needing quality care.”

Rehab patient · 2026★★★★★

“I was here earlier this year for rehab and the difference between then and now is unbelievable! The change is due to new management.”

Returning rehab patient · 2025★★★★★

“My meds were not administered. I was left screaming in pain for 8 hours. My pickline meds were not done correctly.”

Rehab patient · 2026★☆☆☆☆

Source: 376 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.45hrs

59%

Registered nurses for medical care

Total Nursing

3.49hrs

85%

All nurses + aides combined

Staff Turnover

44%

Lower is better (< 30% = good)

RN Turnover

39%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Mixed Results

measures

Long-Stay Residents

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility10.0%

Better than Avg

Here

10.0%

19.5%

18.4%

Smith

25.5%

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility4.5%

Better than Avg

Here

4.5%

19.4%

14.2%

Smith

17.0%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility1.1%

Better than Avg

Here

1.1%

15.4%

9.4%

Smith

12.9%

😔

Residents with depression symptoms

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

12.1%

2.5%

Smith

3.6%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility5.2%

Better than Avg

Here

5.2%

14.4%

16.1%

Smith

17.0%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility6.9%

Better than Avg

Here

6.9%

15.3%

14.9%

Smith

15.2%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility91.4%

Better than Avg

Here

91.4%

79.7%

88.0%

Smith

73.6%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility93.6%

Better than Avg

Here

93.6%

81.8%

89.2%

Smith

82.4%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.4%

Better than Avg

Here

0.4%

1.6%

1.5%

Smith

2.1%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies

2penalties

Well below state avg (9.1)

12 complaint-triggered

$265,674 in fines

Families have filed multiple complaints leading to 12 deficiencies, indicating ongoing concerns about care quality. The most recurring problems involve medication management, food service and nutrition, and infection control. While all deficiencies show correction dates, the pattern of repeated issues in medication safety (appearing across multiple surveys) and persistent complaints about food handling suggest families should carefully evaluate these core care areas during visits.

Nov 24, 2025Complaint1 finding

0695SevereCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Jun 18, 2025Routine2 findings

0880ModerateCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0761MinorCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Aug 29, 2024Complaint1 finding

0689SevereCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

May 8, 2024Routine7 findings

0584ModerateCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0677ModerateCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0809ModerateCorrected

Nutrition and Dietary Deficiencies

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

0759MinorCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0695MinorCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0919MinorCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0732MinorCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Mar 29, 2024Complaint1 finding

0761MinorCorrected

Pharmacy Service Deficiencies

Oct 24, 2023Complaint4 findings

0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0755ModerateCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0803ModerateCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0809ModerateCorrected

Nutrition and Dietary Deficiencies

Federal Penalties

Fine

Nov 24, 2025

$220,895

Fine

Aug 29, 2024

$44,779

Ownership & Operations

Who Operates This Facility

Owner / Operator

South Limestone Hospital District

Organization Type

for profit

Management Company

PF BROADMORE SNF OPS, LLC

Administrator

CARLOS YANEZ

Chain Affiliation

Chain Name

Stonegate Senior Living

Chain Size

24 facilities nationwide

Chain avg rating: 2.9/5 · Rank 8 of 13

Ownership & Management

Owners

South Limestone Hospital District

Owner · Organization

100%

Campbell, Scott