Providence Mount St Vincent
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 57 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Above-median deficiencies (28 vs median 14)
- High staff turnover (65%)
- High RN turnover (56%)
Bottom 25% in WA · Meets national RN staffing standard · Above recommended total nurse staffing · $87,454 in fines · Abuse citation
What this means for your family
While the assisted living program at The Mount receives high praise for its social environment and activities, the nursing and rehab units have faced serious allegations regarding neglect and supply shortages. If you are considering this facility, we strongly recommend touring the specific unit where your loved one will reside and asking for a clear plan on how they manage medical supplies and call-bell response times.
Google Reviews
Google Reviews
57 reviews on Google“Providence Mount St. Vincent receives highly polarized reviews, with some families praising the compassionate staff and engaging activities for assisted living residents, while others report severe neglect and communication failures. Critical concerns frequently involve slow response times to call bells, poor management of medical supplies like ostomy bags, and inconsistent care quality in the rehab and nursing wings. Families considering this facility should be aware of the significant gap between the positive experiences in assisted living and the reported struggles in higher-acuity care.”
Quality Themes
Tap a score for detailsStrengths
- Engaging activities and social programs
- Compassionate staff in assisted living
- Responsive social work team
- Beautiful facility views and chapel
Concerns
- Slow or non-existent response to call bells and patient needs (mentioned by 5 reviewers)
- Inadequate management of medical supplies (ostomy/urostomy bags) (mentioned by 3 reviewers)
- Poor communication and difficulty reaching admissions/staff (mentioned by 3 reviewers)
- Understaffing leading to hygiene and neglect issues (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 84 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the variety of social programs mentioned, how are residents encouraged to participate in activities if they are feeling less social or need extra support?
- 2I noticed some feedback regarding response times for call bells; what is the current protocol for ensuring residents receive timely assistance when they need help?
- 3Could you walk me through your process for managing specialized medical supplies, such as ostomy or urostomy care, to ensure consistency and hygiene?
- 4With the facility's size, how do you ensure that families stay well-informed and can easily reach the appropriate staff member regarding their loved one's care?
- 5What specific steps is the leadership team taking to address the recent CMS health inspection findings to improve the overall quality of care?
- 6How does the nursing team coordinate with families to ensure that medication management and daily hygiene needs are being met consistently?
Personalized based on this facility's data
Key Review Excerpts
“Our mother has lived at The Mount assisted living apartments for almost two years now, and it's been a really good, supportive place for her. All the staff seem to know her and be aware of what's going on with her at any given time.”
“The staff are very caring and focused on the patient. We liked that we could get straight answers from the staff on her progress at any time as well as anything else that we needed.”
“I was left in my room with soiled wound dressings for 3 hours begging for someone to help me redress my legs because I was in 10/10 level pain.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
8
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for the flu
Residents who got a urinary tract infection
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Multiple families have filed complaints that triggered federal investigations, revealing concerning patterns in protection from abuse and neglect, with incidents occurring as recently as June and August 2024. The facility shows recurring deficiencies in resident safety and accident prevention, medication management, and infection control across multiple surveys. While all issues have correction dates listed, the persistence of safety problems and repeated complaint-driven investigations warrant careful consideration during any visit.
Aug 8, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 10, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Feb 7, 2025Complaint2
Resident Rights Deficiencies
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 10, 2025Complaint5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jan 10, 2025Routine24
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Jun 4, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal Penalties
Fine
Jun 10, 2025
$64,790
Fine
Jan 10, 2025
$76,615
Fine
May 14, 2024
$10,839
Ownership & Operations
Who Operates This Facility
Providence Mount St Vincent
nonprofit
Chain Affiliation
Providence Health & Services
9 facilities nationwide
Chain avg rating: 2.4/5 · Rank 5 of 7
Ownership & Management
Owners
Providence Health & Services - Washington
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
57 reviews from families & visitors
Official Website
Visit providence.org
Medicare data downloads
Original nursing home datasets
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