Providence Mount St. Vincent
Limited public data on Providence Mount St. Vincent. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 57 Google reviews
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What this means for your family
While some families report positive experiences with the facility's social activities and rehab team, the recent surge in reports regarding neglect and staffing shortages is deeply concerning. We strongly advise families to conduct unannounced visits during weekends or evenings to observe actual care levels, and to verify the facility's current ability to manage your loved one's specific medical needs before committing.
Google Reviews
Google Reviews
57 reviews on Google“Providence Mount St. Vincent receives highly polarized reviews, with some families praising the compassionate staff and supportive environment, while others report severe neglect, poor communication, and inadequate medical care. Recent feedback highlights significant concerns regarding staffing shortages, slow response times to call bells, and failures in basic hygiene and medical supply management. Families considering this facility should be aware of the stark contrast between the positive experiences in independent living and the critical reports regarding assisted living and rehabilitation care.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive staff (in some units)
- Active and engaging social programs
- Supportive social work and transition planning
- Beautiful facility views and chapel
Concerns
- Severe staffing shortages leading to neglect (mentioned by 7 reviewers)
- Slow or non-existent response to call bells (mentioned by 5 reviewers)
- Poor communication during admissions and patient intake (mentioned by 4 reviewers)
- Inadequate medical supplies and hygiene care (mentioned by 4 reviewers)
- Poor food quality and lack of nutritional variety (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 78 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the beautiful views and the chapel here; how often are residents able to enjoy those peaceful spaces?
- 2With the social programs being a known strength, could you tell us more about the specific types of engaging activities planned for the upcoming month?
- 3How does the care team ensure that call bells are answered promptly, especially during shift changes or busy periods?
- 4Could you walk us through the communication process for families, specifically how we will be updated on any changes during the admission and intake period?
- 5What steps are in place to ensure consistent medication management and that all necessary medical supplies are always readily available for residents?
- 6How does the dining team approach nutritional variety and menu planning to ensure residents enjoy their meals every day?
Personalized based on this facility's data
Key Review Excerpts
“The staff I have dealt with is kind, patient, helpful and fun. However they don't always jump up to respond to call bells and they occasionally offer help and then forget.”
“My mother had multiple UTIs and was found on the floor several times... it is very frustrating when you go to visit and see the aids in the nursing station on their phones not seeming to care and your mother is sitting in soiled diapers for several hours.”
“All the staff seem to know her and be aware of what's going on with her at any given time. She loves the activities, and the activities staff often call her to invite her to things they think she'll enjoy.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Nov 24, 2025FireCleanReport
Unannounced complaint inspection regarding a fire alarm. The fire alarm panel CPU was found to be faulty; the facility performed a fire watch, contacted the appropriate people, and repaired the alarm. Facility is in compliance.
Nov 18, 2025Fire
The inspection conducted on 11/03/2025 resulted in a 'Disapproved' status. A subsequent review on 11/18/2025 documented that all violations noted during the previous inspection have been corrected.
Gas-fired appliances must be restrained according to manufacturer's instructions.
Facility failed to provide annual fire-resistance-rated construction report (fire wall inspection).
Sprinkler head at back of kitchen is loaded with debris.
Facility failed to provide annual fire door inspection report.
Nov 14, 2025Investigation
This document is a cover letter confirming follow-up inspection results for previous compliance determinations.
The Department found that previously cited deficiencies for medication services were corrected.
Nov 10, 2025Inspection
A separate follow-up inspection letter dated 12/11/2025 indicates that the deficiency regarding WAC 388-78A-2466-1-a was corrected and no further deficiencies were found.
The facility failed to ensure a system was in place to submit background checks for 4 of 9 volunteers every 2 years, placing 66 residents at risk.
Sep 23, 2025Enforcement$500.00Report
This letter serves as formal notice of a $500.00 civil fine for an uncorrected deficiency previously cited on July 23, 2025.
The licensee failed to ensure one resident received medication as prescribed, placing the resident at risk for worsening PTSD.
May 6, 2024Inspection
Includes follow-up information regarding correction of previous deficiencies dated 06/24/2024.; The report indicates multiple failures regarding the documentation of mandatory resident weight monitoring and the failure to secure hazardous housekeeping chemicals from potentially vulnerable residents (including those with dementia).
Facility failed to ensure Administrator (Staff H) completed required state name/DOB background check and national fingerprint background check within required timeframe.
Facility failed to ensure a newly hired staff member (Staff A) received a tuberculosis skin test within three days of employment.
Facility failed to ensure a staff member (Staff A) had a chest X-ray within seven days of receiving a positive TB test result.
Facility failed to notify the Department in writing within ten calendar days of hiring a new Administrator.
Facility failed to implement policy to monitor monthly weights for 8 of 10 sampled residents.
The facility failed to follow its own policies for monthly weight monitoring and reporting for Residents 3, 5, 6, 7, 8, 9, and 10, including missed documentation and failure to report significant weight gain.
The facility failed to secure toxic chemicals (housekeeping chemicals and cleaners) in an area accessible to residents, with multiple instances of unlocked housekeeping carts and rooms containing hazardous substances.
Dec 11, 2023Fire
Initial inspection on 11/08/2023 resulted in 'Disapproved' status. A follow-up inspection on 12/11/2023 noted that all violations had been corrected, resulting in an 'Approved' status.
Blocked electrical panel found in kitchen
Daisy chain found in volunteer office
Double doors found not latching travel into formal dining room
Load sprinkler head found in bakery
Annual report shows deficiency
Two fire extinguishers missed their annual inspection in kitchen
Annual report shows deficiency
—FireCleanReport
All violations noted during previous related inspection(s) have been corrected. Approval Status: Approved.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
57 reviews from families & visitors
Official Website
Visit providence.org
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
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