Presidential Post-Acute
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 32 Google reviews
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What this means for your family
While some families report positive rehab outcomes, the recent surge in reports regarding unprofessional staff behavior and potential neglect is concerning. We strongly advise families to conduct unannounced visits and ask specifically about their protocols for incident reporting and medication administration before choosing this facility.
Google Reviews
Google Reviews
32 reviews on Google“Presidential Post-Acute receives highly polarized reviews, with recent feedback indicating significant concerns regarding staff professionalism, communication, and patient safety. While some families report compassionate care and successful rehabilitation, multiple reviewers describe a facility plagued by rude staff, neglectful medical oversight, and administrative issues.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate individual staff members
- Effective rehabilitation therapy department
- Positive experiences for some short-term residents
Concerns
- Rude, unprofessional, or dismissive staff behavior (mentioned by 6 reviewers)
- Understaffing leading to neglect or slow response times (mentioned by 4 reviewers)
- Poor communication and difficulty reaching administration (mentioned by 3 reviewers)
- Missing personal belongings (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 32 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure residents receive timely assistance when they press their call lights?
- 2I noticed some feedback regarding communication challenges; what is the best way for family members to reach administration or get updates on their loved one’s care?
- 3How does your team manage the security of personal belongings in resident rooms to ensure items are kept safe?
- 4Since the rehabilitation department is a noted strength here, how do you integrate those therapy goals into the daily routine for long-term residents?
- 5What steps are you taking to improve the consistency of staff interactions and ensure that every resident feels treated with patience and professionalism?
- 6How do you handle medication management and ensure accuracy, especially during shift changes or busy times of the day?
Personalized based on this facility's data
Key Review Excerpts
“The staff is rude and punishes patients when they are mad at them by not giving them their medications, not making their beds and not coming in to check in on them throughout the day.”
“My husband was taken down for a shower (he is paralyzed) a nurse and aid dropped him not once but twice and never made an incident report on it.”
“The whole entire staff went Above and Beyond to make sure that my Dad was as comfortable as possible ,considering the circumstances.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
3
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints resulting in recent deficiencies including accident hazards, infection control failures, and inadequate nutrition and care. The facility shows persistent problems with fire safety systems (sprinklers, alarms, smoke barriers) appearing across multiple surveys from 2020-2024, and ongoing issues with resident care quality including respiratory care and proper treatment. While all deficiencies show correction dates, the recurring patterns in both safety systems and care delivery warrant careful consideration during your visit.
Mar 23, 2026Complaint2
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Oct 20, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 24, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
May 8, 2024Routine11
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Apr 6, 2023Routine6
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Jan 2, 2020Routine6
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Smoke Deficiencies
Have an alternate power supply for its alarm system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Ownership & Operations
Who Operates This Facility
Presidential Post-Acute
for profit
Chain Affiliation
Pacs Group
280 facilities nationwide
Chain avg rating: 2.9/5 · Rank 79 of 260
Ownership & Management
Owners
Providence Group INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
32 reviews from families & visitors
Official Website
Visit presidential-pa.com
Medicare data downloads
Original nursing home datasets
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