Embassy of Marion
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 38 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
Bottom 25% in OH · Below recommended RN staffing · Below chain average · $40,053 in fines
What this means for your family
This facility has seen significant investment in its therapy program and physical environment, which many families appreciate. However, because multiple reviewers have reported serious lapses in medication management and staff bedside manner, we strongly recommend conducting an unannounced visit and speaking directly with current residents' families to gauge the consistency of care.
Google Reviews
Google Reviews
38 reviews on Google“Embassy of Marion receives polarized feedback, with many reviewers praising recent management changes and a dedicated therapy team, while others report serious concerns regarding neglect and unprofessional conduct. While some families highlight a warm, family-oriented environment and successful rehabilitation, others describe issues with cleanliness, medication administration, and staff responsiveness. Potential families should weigh the reported facility upgrades against specific accounts of poor bedside manner and safety lapses.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and effective rehabilitation therapy team
- Recent management improvements and facility upgrades
- Warm, family-oriented atmosphere
- Responsive and caring nursing staff
Concerns
- Unprofessional or rude staff behavior (mentioned by 4 reviewers)
- Neglect and poor medication management (mentioned by 3 reviewers)
- Cleanliness and maintenance issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 50 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed recent management changes have been a focus; how have these updates specifically improved the daily quality of care for residents?
- 2Could you walk me through your current process for medication administration and how you ensure accuracy for residents with complex needs?
- 3We value a clean and well-maintained environment; what is your current protocol for housekeeping and facility maintenance to ensure resident rooms stay tidy?
- 4Since the rehabilitation team is highly regarded here, how do they coordinate with the nursing staff to ensure a smooth recovery process for residents?
- 5How do you address feedback from families regarding staff communication to ensure that every interaction remains professional and supportive?
- 6What does a typical day look like for residents in terms of social engagement and activities, and how do you encourage participation?
Personalized based on this facility's data
Key Review Excerpts
“The health care staff were respectful...very helpful...and we had total privacy. They understood our need for singing...humor...worshipping Jesus...laughter and our tears.”
“The whole place has been transformed by Holly the administrator she always has a listening ear and willing to help and the place sparkles and is very friendly and welcoming.”
“Some of the nurses struggle with bed side manner such a smile, kind tone leaving our parents in feces, not giving meds for hours. Some have been retaliatory and lack the ability to be human kind.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
9
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Embassy of Marion has an extensive record of 53 deficiencies with families filing 13 complaints over the review period. Key recurring problems include building safety and fire protection systems, infection control, and care planning issues. While all deficiencies show correction dates, the pattern of repeated complaints about resident care quality and facility safety suggests ongoing operational challenges that warrant careful consideration.
Feb 23, 2026Routine20
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Meet other general requirements that are deficient.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Feb 23, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 21, 2025Complaint2
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Sep 26, 2024Complaint3
Environmental Deficiencies
Keep all essential equipment working safely.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Apr 2, 2024Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Dec 18, 2023Complaint4
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Federal Penalties
Fine
Dec 18, 2023
$40,053
Ownership & Operations
Who Operates This Facility
Embassy of Marion
for profit
Chain Affiliation
Garden Springs Healthcare
7 facilities nationwide
Chain avg rating: 2.5/5 · Rank 27 of 37
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
38 reviews from families & visitors
Official Website
Visit marion-rehab.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 5 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Marion Valley Post Acute
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Marion Pointe
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Meadows of Marion Health and Rehabilitation the
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Harding Pointe
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Presidential Post-Acute
2.3 miNursing Home · Marion, OH