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Presbyterian Residential Community
Assisted Living in New Hartford, NY
4300 Middle Settlement Road, New Hartford, NY 13413
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The essentials for your family
About this listing: Catalog updated Aug 4, 2026. Current services and availability are unconfirmed.
| License status in source data | Active | Source records |
|---|---|---|
| Google reviews | 4.0 / 524 reviews | Public opinions; not a clinical assessment. Review feedback |
| Monthly cost | Not published | Ask for the full monthly cost, including care fees and one-time charges. |
| Payment options | Ask the provider | Payment details are not confirmed in our records. Ask about private pay, insurance, and assistance programs. |
| Availability | Confirm directly | We don't have live openings. Ask about current availability, waiting lists, and move-in timing. Reported capacity: 96 residents. This is not the number of openings. Contact information |
| Care & support | Assisted living | What this care includesUsually offers housing and help with everyday tasks, such as bathing and dressing. This describes the care category. Confirm support for your family member's needs. Understand care types |
NY DOH (NY Dept. of Health): view the official record (opens in a new tab)
What this means for your family
Public Google reviewers rate Presbyterian Residential Community highly. Reviewers highlight: compassionate and caring nursing staff, helpful administrative support for insurance paperwork. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Your next step: feel prepared for the first call.
You don't need to know everything. Start with these questions.
- Can you meet my family member’s current care needs, and what happens if those needs change?
- What is the full monthly cost, including care fees, deposits, and services charged separately?
- Do you have availability, and which payment options do you accept?
3 more questions for your visit
- Who provides care during the day and overnight, and how do you handle medical emergencies?
- What would a typical day look like, and can we meet residents and their families?
- How will you keep our family informed and handle a concern we raise?
Google reviews
27 public Google reviews availablePresbyterian Residential Community receives high praise for its compassionate and attentive nursing staff, particularly during end-of-life care and rehabilitation. However, some families have reported significant concerns regarding room cleanliness and slow staff response times, suggesting inconsistent quality of care.
Strengths
- Compassionate and caring nursing staff
- Helpful administrative support for insurance paperwork
- Effective physical therapy and rehab services
Concerns
- Poor room cleanliness and maintenance (mentioned by 2 reviewers)
- Slow staff response times to resident needs (mentioned by 2 reviewers)
What reviewers talk about
AI summaries of public opinions. These describe review sentiment, not verified care quality.
Staff experiences
Multiple reviewers highlight the staff as caring and compassionate, though some noted slow response times.
Communication
Staff are noted as helpful with insurance paperwork and addressing client issues.
Cleanliness
While some reviewers claim it is clean, others describe rooms as disgusting and dirty.
See model sentiment scores and method
Scores range from 0 (negative) to 10 (positive). They are model interpretations of reviews and are not clinical, safety, or inspection ratings. Unmentioned topics are omitted.
| Staff experiences | 8.0 / 10 |
|---|---|
| Communication | 7.0 / 10 |
| Cleanliness | 4.0 / 10 |
Rating trends
Tap a year to see what changed
| 5 stars | 16 |
|---|---|
| 4 stars | 3 |
| 3 stars | 3 |
| 2 stars | 1 |
| 1 star | 4 |
How they respond to reviews
0%response rate
Key review excerpts
“They were the most caring nurses and staff. My mom died there of stage 4 brain cancer. They took care of her like she was their own mother.”
Long-term resident's family, 20195 of 5 stars
“The room was absolutely disgusting as if it had not been cleaned in months. The call button was broke and she could not be moved to a new room as they we full.”
Long-term resident's family, 20201 of 5 stars
Show all 4 excerpts
“I am an outpatient in the rehab facility, physical therapy. Very happy with the care I am receiving.”
Rehab patient, 20225 of 5 stars
“I don't have an extreme amount of experience with assisted living facilities but the staff treats my dad with compassion and they are very helpful with any insurance related paperwork.”
Long-term resident's family, 20225 of 5 stars
Source: 27 Google reviews in the current analysis setLatest review retrieval: May 5, 2026
State inspection history
State inspections
Source: NY Dept. of Health
11total
20deficiencies
Deficiencies are problems inspectors found.
Key findings
20 violations from 11 inspections
Nov 4, 2025Complaint1 deficiency reported1
Oct 20, 2025ComplaintNo deficiencies reportedNone
No deficiencies reported
View official report (opens in a new tab)
No deficiencies are reported in this inspection record.
Jun 20, 2025Complaint4 deficiencies reported4
4 deficiencies reported
View official report (opens in a new tab)
487.7 (g) (1) (ii-xiv)
Resident services
494.4 (c)
Admission and retention standards
487.4 (c) (9)
Admission standards
487.7 (f) (11) (iii)
Resident services
Nov 8, 2024Routine1 deficiency reported1
1 deficiency reported
View official report (opens in a new tab)
494.4 (c)
Admission and retention standards
Sep 4, 2024ComplaintNo deficiencies reportedNone
No deficiencies reported
View official report (opens in a new tab)
No deficiencies are reported in this inspection record.
May 23, 2024Routine3 deficiencies reported3
3 deficiencies reported
View official report (opens in a new tab)
494.4 (c)
Admission and retention standards
487.7 (f) (11) (iii)
Resident services
487.9 (a) (3)
Personnel
Nov 30, 2023Routine3 deficiencies reported3
3 deficiencies reported
View official report (opens in a new tab)
487.7 (g) (1) (ii-xiv)
Resident services
487.7 (f) (8)
Resident services
487.7 (d) (1) (iv)
Resident services
Aug 28, 2023Other1 deficiency reported1
Show all 11 inspections
Jul 26, 2023Other1 deficiency reported1
Jun 7, 2023Routine5 deficiencies reported5
5 deficiencies reported
View official report (opens in a new tab)
487.7 (g) (1) (ii-xiv)
Resident services
487.11 (j) (1-3)
Environmental standards
487.8 (e) (1)
Food service
487.7 (d) (1) (iv)
Resident services
487.7 (f) (5)
Resident services
Feb 27, 2023Other1 deficiency reported1
Ownership & operations
Who operates this facility
| Owner / operator | Presbyterian Residential Community, INC. |
|---|---|
| Organization type | for profit |
Contact
Make the next step your own.
Contact the provider directly when you feel ready. Have your questions handy and ask for answers in writing.
More contact options
- Provider website (opens in a new tab)
- Get directions (opens in a new tab)
- 4300 Middle Settlement Road, New Hartford, NY 13413
Sources & records
State record details
| License number | 510-E-065 |
|---|---|
| Reported license status | active |
Confirm current status with NY Dept. of Health.
- Google Maps (opens in a new tab)Photos, directions & neighborhood info
- Google Reviews (opens in a new tab)24 reviews from families & visitors
- Official Website (opens in a new tab)Visit communitywellnesspartners.org
- NY DOH: view the official record (opens in a new tab)Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources: Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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