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Nursing HomeMedicaid

Premier Nursing and Rehabilitation Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

225 White Street, Jacksonville, NC 28546239 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.0/5

based on 72 Google reviews

5
4
3
2
1
Premier Nursing and Rehabilitation Center Nursing Home in Jacksonville, NC — Street View
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What this means for your family

While the facility has a strong activities program and some dedicated staff, the recent surge in reports of severe neglect and hygiene issues is deeply concerning. We strongly advise families to conduct unannounced visits during weekends or evenings and to speak directly with current residents' families before making a decision.

Google Reviews

Google Reviews

72 reviews on Google
Premier Nursing and Rehabilitation Center receives highly polarized feedback, with some families praising the dedicated activities staff and specific nurses, while others report severe neglect, including unaddressed bedsores, poor hygiene, and understaffing. Multiple reviewers have raised serious alarms regarding patient safety, cleanliness, and administrative responsiveness, leading to a pattern of complaints that contrast sharply with the positive experiences of others. Families considering this facility should be aware of these significant inconsistencies in care quality.

Quality Themes

Tap a score for details
Food3.0Staff4.0Clean2.0Activities9.0Meds3.0Memory5.0Comms3.0Value2.0

Strengths

  • Engaging and active activities department
  • Specific, long-tenured nursing staff members
  • Helpful front desk and administrative support
  • Strong physical and occupational therapy teams

Concerns

  • Chronic understaffing leading to delayed response times (mentioned by 7 reviewers)
  • Poor facility hygiene and persistent odors of urine/feces (mentioned by 6 reviewers)
  • Neglect of basic patient care (hygiene, changing linens, hydration) (mentioned by 8 reviewers)
  • Lack of administrative transparency and poor communication (mentioned by 5 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(2)'20(6)'22(4)'24(33)'26(4)

Distribution · 78 analyzed

5
36
4
3
3
1
2
2
1
36
14 reviews posted between Jan 29, 2024Feb 2, 2024 · 13 were 5-star

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1I noticed the activities department is highly praised; could you walk me through what a typical week of social engagement looks like for a new resident?
  • 2Given the size of the facility with 239 residents, how do you manage call-light response times to ensure residents receive timely assistance?
  • 3What specific protocols are in place to maintain high standards of room hygiene and cleanliness throughout the day?
  • 4How does your team ensure consistent communication with families regarding changes in a resident's daily care or health status?
  • 5Could you explain your process for monitoring hydration and basic hygiene needs to ensure residents are comfortable and well-cared for?
  • 6With several long-tenured staff members on the team, how do you integrate them into the daily care plans for new residents?

Personalized based on this facility's data


Key Review Excerpts

My grandmother has been here for months for rehab from a broken leg. She fell here with no staff that did not pick her up until hours later, contracted mursa, Pneumonia, covid and now has INCH THICK BED SORES!!!!

Memory care family member · 2025☆☆☆☆

The facility could use some updating, but the love shown by the staff outshines any flaws of the building.

Family member · 2024★★★★★

They provided so much more than the basics, including bi-weekly discussions on the care plan, updates from PT and OT teams, support from the social work team, and even easy communication with the billing department.

Long-term resident's family · 2021★★★★★
Source: 72 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.51hrs
69%
Registered nurses for medical care
Total Nursing
3.20hrs
78%
All nurses + aides combined
Staff Turnover
45%
Lower is better (< 30% = good)
RN Turnover
23%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

5

measures

Worse Than Avg

11

measures

Mixed Results

1

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility7.7%
Better than Avg
Here
7.7%
US
19.4%
NC
21.0%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility24.8%
Worse than Avg
Here
24.8%
US
15.3%
NC
20.2%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility19.7%
Worse than Avg
Here
19.7%
US
15.5%
NC
14.1%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility1.9%
Better than Avg
Here
1.9%
US
5.3%
NC
7.2%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility90.2%
Worse than Avg
Here
90.2%
US
95.5%
NC
94.1%
😔

Residents with depression symptoms

↓ Lower is better
This Facility6.8%
Mixed vs Avgs
Here
6.8%
US
12.1%
NC
5.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility70.0%
Worse than Avg
Here
70.0%
US
81.8%
NC
80.1%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility70.5%
Worse than Avg
Here
70.5%
US
79.8%
NC
78.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.8%
Worse than Avg
Here
1.8%
US
1.6%
NC
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
1penalties
Above state avg (5.6)
7 complaint-triggered
$51,984 in fines

Premier Nursing and Rehabilitation Center has significant concerns with families filing seven complaints triggering federal investigations, including serious issues involving resident abuse and neglect reporting failures. The facility shows persistent problems across multiple surveys in care planning, medication management, and safety compliance, with many deficiencies recurring even after claimed corrections, suggesting ongoing quality control challenges that warrant careful family consideration.

Apr 24, 2025Routine
12
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0161Potential for harm · IsolatedCorrected

Construction Deficiencies

Use approved construction type or materials.

0200Potential for harm · IsolatedCorrected

Egress Deficiencies

Meet other general requirements.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Aug 19, 2024Complaint
1
0521Potential for harm · PatternCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Mar 27, 2024Routine
11
0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0521Potential for harm · PatternCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0867Potential for harm · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0916Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have a battery powered remote alarm panel in a location accessible by operating personnel.

Mar 27, 2024Complaint
6
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Mar 3, 2023Routine
15
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0687Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate foot care.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0756Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0760Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0867Potential for harm · PatternCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0341Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Federal Penalties

Fine

Mar 27, 2024

$51,984

Ownership & Operations

Who Operates This Facility

Owner / Operator

Premier Nursing and Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

Principle Long Term Care

Chain Size

44 facilities nationwide

Chain avg rating: 3.1/5 · Rank 20 of 44

Ownership & Management

Owners

Hill, Raymond

Owner

Hill, Robert

Owner

Hill, Stephen

Owner

Key personnel

Schmidt, MelissaManaging Control - Governing BodySchmoke, RaymondManaging Control - Governing BodyBoice, GaleOfficer / DirectorJohnson, DianneOfficer / DirectorPrinciple Long Term Care, INC.Manager
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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