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Assisted Living

Kempton of Jacksonville

Families consistently rate this highly — reviewers highlight compassionate and attentive nursing staff. Schedule a visit to confirm the fit.

3045 Henderson Drive Extension, Jacksonville, NC 2854679 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
4.6/5

based on 29 Google reviews

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What this means for your family

This facility is an excellent choice for families seeking a warm, clean, and highly attentive care environment, particularly for memory care. However, if you are transitioning a loved one directly from a hospital, you should proactively confirm all paperwork and admission protocols with the administration to avoid any last-minute entry issues.

Google Reviews

Google Reviews

29 reviews on Google
Kempton of Jacksonville is highly regarded by families for its compassionate, professional staff and its clean, home-like environment. While most reviewers praise the high level of care in both assisted living and memory care, one critical incident regarding a refused admission highlights a potential need to verify communication protocols with hospitals.

Quality Themes

Tap a score for details
Food5.0Staff10.0Clean10.0Activities9.0MedsN/AMemory10.0Comms6.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Clean and well-maintained facility
  • Engaging activities and community events
  • Strong sense of dignity and respect for residents

Concerns

  • Communication issues regarding hospital admissions
  • Difficulty locating office staff for visits

Rating Trends

Tap a year to see what changed

2344.0'17(1)5.03.0'19(2)4.55.0'23(2)4.05.0'25(10)5.0'26(3)

Distribution · 29 analyzed

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How They Respond to Reviews

76%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It’s wonderful to see how clean and well-maintained the facility is; what is your team's routine for ensuring the common areas stay so inviting?
  • 2We've heard such lovely things about the compassion of your nursing staff; how do they typically bond with new residents during their first few weeks?
  • 3What kind of engaging community events or group activities do you have planned for the residents this month?
  • 4If a resident needs to be admitted to the hospital, what is your specific process for keeping the family updated and ensuring a smooth transition back to the facility?
  • 5How can family members best reach the office staff if we want to drop by for a visit or have a quick question during the day?
  • 6In the event of a medical emergency after hours, what are the immediate steps the on-site care team takes to support the resident?

Personalized based on this facility's data


Key Review Excerpts

The Kempton is the only one we trusted with mom. Mom has been a resident of the Kempton for over 10 years! She loves here and feels safe.

Long-term resident's family · 2025★★★★★

After 6 months she is now at 50 percent heart function and has walked almost on a daily basis. Living miracle as she is 94.

Rehab patient's family · 2025★★★★★

The facility is very nice and clean. It feels more like a home or hotel than an assisted living facility. I can't say enough about how caring the staff were.

Memory care family member · 2025★★★★★
Source: 29 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

5total
5deficiencies
Jun 21, 2024Complaint
Medication AdministrationD 358

The facility failed to ensure medications were administered as ordered for 2 out of 4 residents observed during a medication pass. Specifically, errors were identified involving a topical medication for pain relief and an extended-release medication for high blood pressure, resulting in a 7% medication error rate.

Jun 21, 2024Complaint
Medication Administration10A NCAC 13F .1004(a)

The facility failed to ensure medications were administered as ordered for two residents during the 8:00am medication pass on 06/19/24. Specifically, a staff member failed to use the required dosing card for a topical Diclofenac gel, and a resident was given Metoprolol XR crushed in applesauce despite the medication order stating it should not be crushed.

Mar 16, 2022Other
Physical EnvironmentD067

The facility failed to equip exit doors accessible to residents known to be disoriented or wanderers with a sounding device. Specifically, the front entrance door and a back exit door lacked audible alarms to alert staff when opened. This failure occurred despite the presence of residents on the Assisted Living unit with diagnoses of dementia and disorientation.

Apr 22, 2016Follow-up
Other RequirementsD113

The facility failed to maintain hot water temperatures in resident bathrooms between 100 and 116 degrees Fahrenheit. Specifically, temperatures were found to be as high as 122 degrees Fahrenheit in several rooms, posing a potential safety risk.

Apr 22, 2016Follow-up
Other RequirementsD 113

The facility failed to maintain hot water temperatures at bathroom sinks within the required range of 100 to 116 degrees Fahrenheit. Specifically, monitoring of sinks in the 400 Hall revealed temperatures as high as 122 degrees Fahrenheit. A resident in Room 403 reported that the water was too hot for use in the bathroom.

Contact

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References & Resources

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