Pomona Vista Care Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 39 Google reviews

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What this means for your family
The facility offers an exceptional activity program that can greatly improve a resident's social life and emotional well-being. However, families must be extremely vigilant regarding medical oversight, as multiple reviewers have reported failures in following dietary restrictions and monitoring vital health changes. We recommend frequent, unannounced visits to ensure hygiene and medication protocols are being strictly followed.
Google Reviews
Google Reviews
39 reviews on Google“Families can expect a highly engaging activity program and a social services team that many reviewers describe as compassionate and respectful. However, there are serious, recurring allegations regarding medical neglect, failure to follow dietary restrictions, and inadequate monitoring of health changes. While many praise the kindness of the staff, others have reported distressing experiences with hygiene and medication management.”
Quality Themes
Tap a score for detailsStrengths
- Engaging and compassionate activity department
- Kind and professional social services staff
- Supportive physical therapy team
- Welcoming and helpful admissions process
Concerns
- Failure to follow medical/dietary restrictions (mentioned by 2 reviewers)
- Inadequate monitoring of patient health/dehydration (mentioned by 2 reviewers)
- Issues with facility cleanliness and maintenance (mentioned by 2 reviewers)
- Neglect regarding hygiene and timely assistance (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 38 analyzed
How They Respond to Reviews
The owner provides personalized responses to positive reviews, often naming specific staff members mentioned by the reviewer. For negative reviews, the owner uses a consistent template to express regret and invite private communication to resolve issues.
Questions for Your Tour
- 1It is wonderful to see such a highly-rated activity department; could you tell us more about the types of engaging programs available for residents?
- 2How does the nursing team ensure that specific dietary and medical restrictions are strictly followed for every resident?
- 3With the staffing rating being a strength here, how do you ensure that residents receive timely assistance with personal hygiene and daily needs?
- 4What specific protocols are in place to monitor hydration and overall health changes throughout the day?
- 5How does the facility manage medication administration to ensure accuracy and safety for all residents?
- 6Could you describe the process for communicating updates regarding a resident's health or any changes in their condition to the family?
Personalized based on this facility's data
Key Review Excerpts
“The ladies in the activity department... Heidi Loretta and Araceli ...treat her with dignity and respect!! They all try to get her to participate in the activities.”
“They did not care for my dad after he was dischaged from the hospital, he became very dehydrated and they didnt notice a change in his health status.”
“The amount of time they spend with the residents playing games, making crafts, singing karaoke, having meals, etc.. is so important. They made her feel happy, busy and loved.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
1
measures
5
measures
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with 86 deficiencies across 15 surveys, including 20 complaint-triggered violations where families reported problems. Major recurring issues include care planning, medication management, infection control, and neglect/abuse prevention. While all violations show correction dates, the persistent problems across multiple years in care planning, medication errors, and abuse protection suggest ongoing quality challenges that families should carefully investigate before placement.
Mar 18, 2026Complaint4
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Apr 18, 2025Routine18
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Jan 31, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Aug 9, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jul 3, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 7, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Pomona Vista Care Center
for profit
Chain Affiliation
David Johnson
46 facilities nationwide
Chain avg rating: 3.2/5 · Rank 27 of 45
Ownership & Management
Owners
Mjb Partners LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
39 reviews from families & visitors
Official Website
Visit pomonavistacarecenter.com
Medicare data downloads
Original nursing home datasets
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