Country Oaks Care Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 33 Google reviews

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What this means for your family
This facility offers a highly compassionate nursing staff and an excellent activities program that can greatly improve quality of life for long-term residents. However, families must be extremely vigilant regarding medical oversight and facility cleanliness, as there are documented patterns of delayed medications and poor room maintenance. We recommend conducting unannounced visits to check on hygiene and response times.
Google Reviews
Google Reviews
33 reviews on Google“Families often praise the facility for its exceptionally kind and attentive nursing staff, particularly during long-term recovery or brain injury rehabilitation. However, there are serious, recurring reports of medical neglect, delayed medication administration, and poor facility maintenance. While the activities department is highly regarded, some reviewers have reported significant issues with hygiene and food security.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Engaging and creative activities department
- Welcoming admissions and tour process
- Positive experience with long-term rehabilitation
Concerns
- Delays in medication administration and response to call lights (mentioned by 2 reviewers)
- Inconsistent quality of food and dietary management (mentioned by 2 reviewers)
- Poor facility maintenance and cleanliness issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 36 analyzed
How They Respond to Reviews
The owner uses a mix of personalized acknowledgments for positive reviews and standardized templates for negative reviews. While they address specific staff members in some high-praise reviews, they rely on a consistent script to request private communication when handling complaints.
Questions for Your Tour
- 1We've heard wonderful things about your activities department; could you tell us more about the types of creative programs available for residents?
- 2How does the nursing team manage medication schedules and ensure that call lights are answered promptly throughout the day?
- 3What steps are currently being taken to improve the facility's maintenance and daily cleaning routines?
- 4Could you describe the dining experience, specifically how the menu is managed to ensure consistent quality and nutrition?
- 5In the event of a medical emergency during the night, what is the protocol for getting immediate care for a resident?
- 6We noticed your admissions team is very welcoming; how does the facility handle communication with families regarding a resident's daily updates?
Personalized based on this facility's data
Key Review Excerpts
“Upon arrival to Country Oaks we were greeted by literally everyone in the facility and immediately felt safe. When it came to my Mom it was all hands on deck, no exaggeration.”
“Took hours to get him his pain meds for his severe pain. He had roaches in his room. His trach was supposed to be cleaned as close to every 2 hours as possible due to the infection and it was not done once out of the 16 hours he was there.”
“The staff is so nice and hospitable. They tend to your every need. As a patient i consider them family in a sense.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
16
measures
1
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Country Oaks Care Center has a concerning pattern of 106 deficiencies across 24 surveys, with families filing 38 complaints triggering federal inspections. The facility repeatedly struggles with care planning, infection control, and nursing staffing adequacy, with the same issues recurring across multiple surveys despite reported corrections. Recent violations in 2024-2025 involving accident prevention, resident abuse protection, and basic care standards suggest ongoing systemic problems that warrant careful consideration before placement.
Mar 24, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jul 17, 2025Complaint3
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Apr 16, 2025Complaint3
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 6, 2025Routine21
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Feb 19, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Oct 29, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Ownership & Operations
Who Operates This Facility
Country Oaks Care Center
for profit
Chain Affiliation
David Johnson
47 facilities nationwide
Chain avg rating: 3.2/5 · Rank 32 of 45
Ownership & Management
Owners
Country Oaks Partners LLC
Owner · Organization
Bauman, Irving
Owner
Chambers, Thomas
Owner (parent company)
Johnson, David
Owner (parent company)
Johnson, Frank
Owner (parent company)
Marmur, Eli
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
33 reviews from families & visitors
Official Website
Visit countryoakscarecenter.us
Medicare data downloads
Original nursing home datasets
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