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Nursing HomeMedicaid Investigative

Park Avenue Healthcare & Wellness Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1550 North Park Avenue, Pomona, CA 91768231 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 131 Google reviews

5
4
3
2
1
Park Avenue Healthcare & Wellness Center Nursing Home in Pomona, CA — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Above-median deficiencies (35 vs median 13.0)

Bottom 25% in CA · Below recommended RN staffing · Above recommended total nurse staffing · $151,463 in fines · Abuse citation

Source: Medicare data

What this means for your family

This facility shows a clear upward trend in cleanliness and administrative management, making it a much more pleasant environment than in previous years. However, families must remain vigilant and perform frequent unannounced visits, specifically to verify that medication schedules are being strictly followed and that call lights are being answered promptly.

Google Reviews

Google Reviews

131 reviews on Google
Families considering Park Avenue Healthcare & Wellness Center will find a facility that has undergone significant recent improvements in cleanliness and staffing. While many recent reviewers praise the professional, warm, and attentive nursing staff, there are serious, recurring allegations regarding medication errors, delayed response to call lights, and instances of neglect in certain units.

Quality Themes

Tap a score for details
Food3.0Staff6.0Clean7.0ActivitiesN/AMeds2.0MemoryN/AComms5.0ValueN/A

Strengths

  • Professional and friendly nursing staff
  • Clean and well-maintained facility
  • Effective rehabilitation and physical therapy programs
  • Welcoming and updated lobby/atmosphere

Concerns

  • Delayed response to call lights and patient needs (mentioned by 4 reviewers)
  • Medication management errors or delays (mentioned by 3 reviewers)
  • Inconsistent staffing levels in certain units (mentioned by 3 reviewers)
  • Issues with hygiene and cleanliness in specific areas (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(2)'17(5)'19(4)'21(3)'23(5)'25(59)'26(8)

Distribution · 133 analyzed

5
87
4
16
3
1
2
3
1
26

How They Respond to Reviews

5%response rate
Generic

The owner primarily uses repetitive, templated phrases to acknowledge positive reviews, often failing to mention specific details provided by the reviewer. For negative reviews, the response pattern shifts to a standardized script focused on privacy regulations and directing the reviewer to call the facility.

Questions for Your Tour

  • 1We've heard wonderful things about how friendly and professional the nursing staff is; how do you ensure that level of care remains consistent across all units during shift changes?
  • 2With the recent updates to the lobby and the clean atmosphere, what kind of daily social activities or group outings are available to keep residents engaged?
  • 3How does the care team manage medication administration to ensure everything is delivered accurately and on schedule?
  • 4What is the process for responding to call lights, and how do you ensure residents' needs are met promptly even during busy periods?
  • 5Could you tell us more about the dining experience and what steps are being taken to improve the variety and quality of the meals provided?
  • 6In the event of a medical emergency after hours, what is the specific protocol for contacting physicians and coordinating immediate care?

Personalized based on this facility's data


Key Review Excerpts

The facility is impressively clean and exudes warmth, creating a comforting atmosphere. The staff members are not only welcoming but also genuinely friendly, readily available to assist when questions arise.

Long-term resident's family · 2025★★★★★

My friend, George Mehaffey, wanted a banana or an orange. Outside the room, I heard her instruct someone to do just that. Minutes later, an Orange appeared. My friend was elated.

Visitor · 2025★★★★★

They didn't give my dad his medication for 3days. He's completely blind and they didn't find that out til almost a week later.

Family member · 2024☆☆☆☆
Source: 131 Google reviews

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

8

measures

Worse Than Avg

5

measures

Mixed Results

4

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility24.9%
Worse than Avg
Here
24.9%
US
15.4%
CA
11.6%
Los angeles
11.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility18.2%
Worse than Avg
Here
18.2%
US
12.1%
CA
7.0%
Los angeles
8.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility8.3%
Better than Avg
Here
8.3%
US
19.4%
CA
10.7%
Los angeles
9.7%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility19.9%
Worse than Avg
Here
19.9%
US
14.4%
CA
10.4%
Los angeles
12.5%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility17.7%
Mixed vs Avgs
Here
17.7%
US
19.5%
CA
13.7%
Los angeles
10.8%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility9.5%
Better than Avg
Here
9.5%
US
15.3%
CA
10.5%
Los angeles
9.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility98.2%
Better than Avg
Here
98.2%
US
79.7%
CA
93.2%
Los angeles
92.5%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility93.5%
Mixed vs Avgs
Here
93.5%
US
81.8%
CA
94.2%
Los angeles
94.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility6.5%
Worse than Avg
Here
6.5%
US
1.6%
CA
1.5%
Los angeles
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

29deficiencies
4penalties
Well above state avg (15.4)
94 complaint-triggered
$151,463 in fines

This facility has a concerning pattern of frequent complaints filed by families, with recurring problems in infection control, resident safety, and care planning that persist across multiple years. The facility reports correcting violations when cited, but similar issues continue to resurface, suggesting systemic problems with maintaining consistent standards for protecting residents from accidents, implementing proper infection prevention measures, and developing adequate care plans.

Feb 5, 2026Complaint
4
0551Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give the resident's representative the ability to exercise the resident's rights.

0563Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Dec 11, 2025Complaint
1
0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Dec 9, 2025Complaint
3
0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0635Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Provide doctor's orders for the resident's immediate care at the time the resident was admitted.

0808Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

Jul 25, 2025Routine
21
0690Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0908Potential for harm · PatternCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0352Potential for harm · PatternCorrected

Smoke Deficiencies

Properly install and monitor supervisory attachments on automatic sprinkler systems.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0730Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

Jun 3, 2025Complaint
5
0580Potential for harm · PatternCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Apr 16, 2025Complaint
8
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0558Potential for harm · PatternCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0558Potential for harm · PatternCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Federal Penalties

Fine

Mar 28, 2025

$32,646

Fine

Jan 16, 2025

$23,403

Fine

Feb 7, 2024

$28,009

Fine

Jul 19, 2023

$67,405

Ownership & Operations

Who Operates This Facility

Owner / Operator

Park Avenue Healthcare & Wellness Center

Organization Type

for profit

Ownership & Management

Owners

Pomona Nursing & Healthcare Centre, LLC

Owner · Organization

70%

Key personnel

Rockport Administrative Services, LLCManagerKadhium, SabahManagerRechnitz, ShlomoManagerRios, ArthurManagerAsrm LLCAdp of the Snf
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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