Park Avenue Healthcare & Wellness Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 131 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (35 vs median 13.0)
Bottom 25% in CA · Below recommended RN staffing · Above recommended total nurse staffing · $151,463 in fines · Abuse citation
What this means for your family
This facility shows a clear upward trend in cleanliness and administrative management, making it a much more pleasant environment than in previous years. However, families must remain vigilant and perform frequent unannounced visits, specifically to verify that medication schedules are being strictly followed and that call lights are being answered promptly.
Google Reviews
Google Reviews
131 reviews on Google“Families considering Park Avenue Healthcare & Wellness Center will find a facility that has undergone significant recent improvements in cleanliness and staffing. While many recent reviewers praise the professional, warm, and attentive nursing staff, there are serious, recurring allegations regarding medication errors, delayed response to call lights, and instances of neglect in certain units.”
Quality Themes
Tap a score for detailsStrengths
- Professional and friendly nursing staff
- Clean and well-maintained facility
- Effective rehabilitation and physical therapy programs
- Welcoming and updated lobby/atmosphere
Concerns
- Delayed response to call lights and patient needs (mentioned by 4 reviewers)
- Medication management errors or delays (mentioned by 3 reviewers)
- Inconsistent staffing levels in certain units (mentioned by 3 reviewers)
- Issues with hygiene and cleanliness in specific areas (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 133 analyzed
How They Respond to Reviews
The owner primarily uses repetitive, templated phrases to acknowledge positive reviews, often failing to mention specific details provided by the reviewer. For negative reviews, the response pattern shifts to a standardized script focused on privacy regulations and directing the reviewer to call the facility.
Questions for Your Tour
- 1We've heard wonderful things about how friendly and professional the nursing staff is; how do you ensure that level of care remains consistent across all units during shift changes?
- 2With the recent updates to the lobby and the clean atmosphere, what kind of daily social activities or group outings are available to keep residents engaged?
- 3How does the care team manage medication administration to ensure everything is delivered accurately and on schedule?
- 4What is the process for responding to call lights, and how do you ensure residents' needs are met promptly even during busy periods?
- 5Could you tell us more about the dining experience and what steps are being taken to improve the variety and quality of the meals provided?
- 6In the event of a medical emergency after hours, what is the specific protocol for contacting physicians and coordinating immediate care?
Personalized based on this facility's data
Key Review Excerpts
“The facility is impressively clean and exudes warmth, creating a comforting atmosphere. The staff members are not only welcoming but also genuinely friendly, readily available to assist when questions arise.”
“My friend, George Mehaffey, wanted a banana or an orange. Outside the room, I heard her instruct someone to do just that. Minutes later, an Orange appeared. My friend was elated.”
“They didn't give my dad his medication for 3days. He's completely blind and they didn't find that out til almost a week later.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
5
measures
4
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of frequent complaints filed by families, with recurring problems in infection control, resident safety, and care planning that persist across multiple years. The facility reports correcting violations when cited, but similar issues continue to resurface, suggesting systemic problems with maintaining consistent standards for protecting residents from accidents, implementing proper infection prevention measures, and developing adequate care plans.
Feb 5, 2026Complaint4
Resident Rights Deficiencies
Give the resident's representative the ability to exercise the resident's rights.
Resident Rights Deficiencies
Honor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Dec 11, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Dec 9, 2025Complaint3
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Jul 25, 2025Routine21
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Keep all essential equipment working safely.
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Jun 3, 2025Complaint5
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Apr 16, 2025Complaint8
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Federal Penalties
Fine
Mar 28, 2025
$32,646
Fine
Jan 16, 2025
$23,403
Fine
Feb 7, 2024
$28,009
Fine
Jul 19, 2023
$67,405
Ownership & Operations
Who Operates This Facility
Park Avenue Healthcare & Wellness Center
for profit
Ownership & Management
Owners
Pomona Nursing & Healthcare Centre, LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
131 reviews from families & visitors
Official Website
Visit pomonahc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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Claremont Manor
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