New Hope Manor
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 39 Google reviews
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What this means for your family
This facility offers a highly compassionate environment for many long-term residents and dementia patients. However, families must remain extremely vigilant regarding medication management and physical safety during rehab, as multiple reviewers have reported serious incidents of neglect and falls.
Google Reviews
Google Reviews
39 reviews on Google“New Hope Manor is frequently praised by families for its compassionate, family-like nursing staff and its ability to provide a comforting environment for long-term residents. However, some families have reported extremely serious incidents involving medical neglect, medication errors, and physical falls during rehab. While many find the administration and admissions process welcoming, there are significant concerns regarding the consistency of care and staff integrity.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Welcoming and professional admissions process
- Positive atmosphere for long-term residents
- Effective rehabilitation and therapy for some patients
Concerns
- Serious medical neglect and medication mismanagement (mentioned by 2 reviewers)
- Patient falls and inadequate supervision during rehab (mentioned by 2 reviewers)
- Issues with staff integrity and loss of personal property (mentioned by 2 reviewers)
- Unpleasant facility odors
Rating Trends
Tap a year to see what changed
Distribution · 60 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about how welcoming and professional your admissions team is; could you walk us through what the first few days of transition look like for a new resident?
- 2How does the nursing team manage medication schedules and double-check accuracy to ensure everything is administered correctly?
- 3What specific protocols do you have in place to ensure residents are closely supervised and supported during their rehabilitation and therapy sessions to prevent falls?
- 4Can you tell us about the daily activities and social programs available to help residents stay engaged and part of the community?
- 5How does the facility manage cleanliness and air quality in the common areas to ensure a comfortable environment for everyone?
- 6In the event of a medical emergency during the night, what is the immediate process for notifying the family and providing care?
Personalized based on this facility's data
Key Review Excerpts
“Whether it’s dining, therapy, office, maintenance, activities or nursing & CNAs, every team goes out of their way to care for my mom with incredible respect and professionalism.”
“He has lived in the facility for several months now and I couldn't ask for better response and love. They treat him like their own family member.”
“The other Susan allowed my dying grandmother to go 15 HOURS without her morphine. My poor tiny grandma laid in pain while they only allowed us TWO hours A DAY to be by her side.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
16
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints at New Hope Manor, triggering 6 deficiency investigations over recent years. The facility shows recurring problems with medication management and care planning across multiple surveys, along with persistent food safety issues. While most deficiencies appear corrected, the pattern of complaints about resident notification, safety hazards, and pain management suggests ongoing quality concerns families should investigate during visits.
Dec 10, 2025Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Aug 13, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Jan 29, 2025Routine7
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 14, 2024Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 25, 2024Complaint2
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Dec 14, 2023Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Federal Penalties
Fine
Oct 14, 2024
$8,021
Fine
Jan 25, 2024
$13,627
Ownership & Operations
Who Operates This Facility
Coryell Memorial Hospital Authority
for profit
CHP NEW HOPE OPCO, LLC
SUSAN M HICKEY
Chain Affiliation
Caring Healthcare Group
14 facilities nationwide
Chain avg rating: 3.2/5 · Rank 6 of 13
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
39 reviews from families & visitors
Official Website
Visit newhopemnr.com
Medicare data downloads
Original nursing home datasets
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