Pleasant View Luther Home
Strong Medicare quality ratings; families often praise highly effective rehabilitation and physical therapy team. Still worth an in-person visit.
based on 54 Google reviews
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What this means for your family
This facility is highly regarded for its rehabilitation programs and independent living community, making it a strong candidate for short-term recovery. However, given the reports of inconsistent nursing responsiveness and hygiene concerns, we recommend scheduling a tour during a weekend or evening to observe staffing levels and cleanliness firsthand.
Google Reviews
Google Reviews
54 reviews on Google“Pleasant View Lutheran Home receives high praise for its rehabilitation services, friendly staff, and well-maintained campus, with many families reporting successful recoveries for their loved ones. However, some reviewers have raised serious concerns regarding inconsistent nursing care, hygiene issues, and occasional staff rudeness. Prospective families should weigh the strong reputation for therapy and independent living against reports of potential lapses in attention to detail and patient comfort.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective rehabilitation and physical therapy team
- Warm, welcoming, and compassionate staff
- Clean and well-maintained campus facilities
- Strong sense of community for independent living residents
Concerns
- Inconsistent nursing responsiveness and staff attitude (mentioned by 4 reviewers)
- Hygiene and cleanliness issues in resident areas (mentioned by 2 reviewers)
- Weight loss and inadequate monitoring of vulnerable residents (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 55 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily care experience?
- 2Given the high praise for your rehabilitation team, how do you ensure that same level of dedicated attention carries over into daily nursing support and responsiveness?
- 3With your focus on community, what are some of the most popular ways residents stay connected and active throughout the week?
- 4Could you walk me through your process for monitoring resident health and nutrition to ensure everyone maintains a healthy weight and consistent wellness?
- 5I see your facility has a high volume of residents; what protocols are in place to ensure that hygiene and room cleanliness remain a top priority for every individual?
- 6How does your nursing team coordinate with pharmacy staff to ensure accuracy and safety in medication management for residents?
Personalized based on this facility's data
Key Review Excerpts
“My mom has been at Pleasant View numerous times for rehab after a hospital stay. She is very happy with the care she is given, loves the therapy, raves about the food.”
“The staff at Pleasant View was very kind, caring and informative with both of my grandmother’s time there as an Alzheimer’s patient and my mother’s bounce back time/rehab after she broke her hip.”
“One particular annoyance was staff responding to the call button by either completely ignoring it, telling it to shut up while that staff member was trying to serve meals.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced recurring quality concerns, with families filing complaints that led to findings of serious issues including abuse protection failures, accident prevention problems, and inadequate infection control. The most persistent problems involve accident prevention (cited 5 times), medication management, and pressure sore care, with some issues like accident hazards recurring as recently as November 2025. While all deficiencies show correction dates, the pattern of repeated complaints and similar violations suggests ongoing challenges with consistent care quality.
Nov 15, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Jun 27, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 8, 2025Complaint4
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Feb 28, 2025Routine14
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Develop a communication plan.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Rights Deficiencies
The resident has the right to receive notices in a format and a language he or she understands.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Feb 28, 2025Complaint3
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nursing and Physician Services Deficiencies
Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Dec 20, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Federal Penalties
Fine
Dec 20, 2024
$38,711
Fine
Jun 20, 2024
$21,450
Fine
Jan 11, 2024
$27,658
Payment Denial
Jan 11, 2024
10-day denial
Ownership & Operations
Who Operates This Facility
Pleasant View Luther Home
nonprofit
Ownership & Management
Owners
Lutheran Life Ministries
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
54 reviews from families & visitors
Official Website
Visit lutheranlifeliving.org
Medicare data downloads
Original nursing home datasets
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