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Nursing HomeMedicaid

Pleasant View Luther Home

Strong Medicare quality ratings; families often praise highly effective rehabilitation and physical therapy team. Still worth an in-person visit.

505 College Avenue, Ottawa, IL 6135090 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.6/5

based on 54 Google reviews

5
4
3
2
1

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What this means for your family

This facility is highly regarded for its rehabilitation programs and independent living community, making it a strong candidate for short-term recovery. However, given the reports of inconsistent nursing responsiveness and hygiene concerns, we recommend scheduling a tour during a weekend or evening to observe staffing levels and cleanliness firsthand.

Google Reviews

Google Reviews

54 reviews on Google
Pleasant View Lutheran Home receives high praise for its rehabilitation services, friendly staff, and well-maintained campus, with many families reporting successful recoveries for their loved ones. However, some reviewers have raised serious concerns regarding inconsistent nursing care, hygiene issues, and occasional staff rudeness. Prospective families should weigh the strong reputation for therapy and independent living against reports of potential lapses in attention to detail and patient comfort.

Quality Themes

Tap a score for details
Food8.0Staff7.0Clean7.0Activities9.0Meds4.0Memory8.0Comms5.0Value9.0

Strengths

  • Highly effective rehabilitation and physical therapy team
  • Warm, welcoming, and compassionate staff
  • Clean and well-maintained campus facilities
  • Strong sense of community for independent living residents

Concerns

  • Inconsistent nursing responsiveness and staff attitude (mentioned by 4 reviewers)
  • Hygiene and cleanliness issues in resident areas (mentioned by 2 reviewers)
  • Weight loss and inadequate monitoring of vulnerable residents (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'17(3)'19(26)'22(5)'24(3)'26(4)

Distribution · 55 analyzed

5
48
4
2
3
0
2
3
1
2
13 reviews posted between Mar 13, 2019Mar 16, 2019 · 13 were 5-star

How They Respond to Reviews

80%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily care experience?
  • 2Given the high praise for your rehabilitation team, how do you ensure that same level of dedicated attention carries over into daily nursing support and responsiveness?
  • 3With your focus on community, what are some of the most popular ways residents stay connected and active throughout the week?
  • 4Could you walk me through your process for monitoring resident health and nutrition to ensure everyone maintains a healthy weight and consistent wellness?
  • 5I see your facility has a high volume of residents; what protocols are in place to ensure that hygiene and room cleanliness remain a top priority for every individual?
  • 6How does your nursing team coordinate with pharmacy staff to ensure accuracy and safety in medication management for residents?

Personalized based on this facility's data


Key Review Excerpts

My mom has been at Pleasant View numerous times for rehab after a hospital stay. She is very happy with the care she is given, loves the therapy, raves about the food.

Rehab patient's family · 2018★★★★★

The staff at Pleasant View was very kind, caring and informative with both of my grandmother’s time there as an Alzheimer’s patient and my mother’s bounce back time/rehab after she broke her hip.

Memory care and rehab family member · 2020★★★★★

One particular annoyance was staff responding to the call button by either completely ignoring it, telling it to shut up while that staff member was trying to serve meals.

Long-term resident's family · 2024★★☆☆☆
Source: 54 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.90hrs
OK
Registered nurses for medical care
Total Nursing
3.78hrs
92%
All nurses + aides combined
Staff Turnover
40%
Lower is better (< 30% = good)
RN Turnover
44%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

15

measures

Worse Than Avg

1

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility5.1%
Better than Avg
Here
5.1%
US
12.1%
IL
52.5%
La salle
50.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility4.4%
Better than Avg
Here
4.4%
US
15.5%
IL
21.8%
La salle
12.0%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility15.1%
Better than Avg
Here
15.1%
US
19.4%
IL
21.1%
La salle
25.8%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
IL
90.0%
La salle
89.8%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility5.1%
Better than Avg
Here
5.1%
US
14.4%
IL
14.2%
La salle
15.2%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility98.6%
Better than Avg
Here
98.6%
US
95.5%
IL
91.8%
La salle
92.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
81.8%
IL
69.0%
La salle
67.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility91.7%
Better than Avg
Here
91.7%
US
79.8%
IL
63.1%
La salle
62.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
IL
2.4%
La salle
3.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

14deficiencies
4penalties
Above state avg (12.0)
16 complaint-triggered
$87,819 in fines

This facility has faced recurring quality concerns, with families filing complaints that led to findings of serious issues including abuse protection failures, accident prevention problems, and inadequate infection control. The most persistent problems involve accident prevention (cited 5 times), medication management, and pressure sore care, with some issues like accident hazards recurring as recently as November 2025. While all deficiencies show correction dates, the pattern of repeated complaints and similar violations suggests ongoing challenges with consistent care quality.

Nov 15, 2025Complaint
2
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0745Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide medically-related social services to help each resident achieve the highest possible quality of life.

Jun 27, 2025Complaint
1
0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

May 8, 2025Complaint
4
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Feb 28, 2025Routine
14
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0013Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop Emergency Preparedness policies and procedures.

0029Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop a communication plan.

0036Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish emergency prep training and testing.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0574Minimal · WidespreadCorrected

Resident Rights Deficiencies

The resident has the right to receive notices in a format and a language he or she understands.

0577Minimal · WidespreadCorrected

Resident Rights Deficiencies

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

0623Minimal · WidespreadCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Minimal · WidespreadCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Feb 28, 2025Complaint
3
0726Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0710Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

Dec 20, 2024Complaint
3
0600Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Federal Penalties

Fine

Dec 20, 2024

$38,711

Fine

Jun 20, 2024

$21,450

Fine

Jan 11, 2024

$27,658

Payment Denial

Jan 11, 2024

10-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Pleasant View Luther Home

Organization Type

nonprofit

Ownership & Management

Owners

Lutheran Life Ministries

Owner · Organization

100%

Key personnel

Bentley, MeredithW-2 Managing EmployeeBlack, TerriW-2 Managing EmployeeLacroix, AmyW-2 Managing EmployeeBentley, MeredithOfficer / DirectorLacroix, AmyOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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