Goldwater Care Marseilles
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 24 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- High staff turnover (55%)
- High RN turnover (59%)
Bottom 25% in IL · Meets national RN staffing standard · Above average staffing · Worst in GOLDWATER CARE chain · $271,252 in fines · Abuse citation
What this means for your family
The facility receives high marks for its rehabilitation and wound care services, making it a potential option for short-term recovery. However, given the serious allegations of neglect from family members of long-term residents, we strongly advise families to conduct unannounced visits and monitor the quality of basic care closely.
Google Reviews
Google Reviews
24 reviews on Google“Goldwater Care Marseilles receives highly polarized feedback, with many reviewers praising the compassionate nursing and therapy staff, while others raise serious concerns regarding patient safety and neglect. Families should be aware of a significant divide between positive experiences in rehabilitation and alarming reports of poor care for vulnerable residents. The facility has recently undergone renovations, which some visitors find appealing.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate nursing and CNA staff
- Effective rehabilitation and wound therapy
- On-site dialysis unit
- Responsive administrative leadership
Concerns
- Allegations of neglect and poor basic care for vulnerable residents (mentioned by 2 reviewers)
- Inadequate attention to patient positioning and feeding (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 27 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed some wonderful feedback about your nursing and CNA staff being very compassionate; how do you ensure that level of personalized care is maintained during busy shifts?
- 2With the on-site dialysis unit available, how does having that specialized care on-site impact the daily medical routine for residents?
- 3How does the care team approach regular tasks like repositioning and assistance with feeding to ensure every resident's comfort and safety?
- 4What is the protocol for handling medical emergencies or urgent changes in a resident's condition during the overnight hours?
- 5Could you tell us more about the rehabilitation services available and how you help residents work toward their physical therapy goals?
- 6What kind of daily activities or social programs do you have in place to keep the residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The Nurses, CNAs, Wound Doctor and nurses, All the Physical Therapist and the total staff at Goldwater Care have been amazing. I wish I could list all their names but unfortunately the list would be way too long.”
“The first day she arrived the head nurse spent over 30 minutes talking to me about her condition and reassuring us they had things under control but at the same time were straightforward.”
“Horrible for weak, helpless elderly people. No turning, poor feeding. Staff didnt care when i repeatedly ask for my elderly mother to be turned.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
8
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of recurring problems, with families filing at least 25 complaints. The most persistent issues involve accident prevention and safety supervision, medication management, and treatment according to doctor's orders. Safety hazards appear repeatedly across multiple years despite corrections, and medication errors continue to occur. While all deficiencies show correction dates, the ongoing nature of core safety and care problems suggests systemic challenges that warrant careful evaluation before choosing this facility.
Feb 8, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 9, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Jun 20, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Apr 10, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Mar 5, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 27, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Apr 10, 2025
$14,505
Fine
Feb 14, 2025
$15,132
Fine
May 2, 2024
$197,728
Fine
Jun 23, 2023
$43,887
Payment Denial
Jun 23, 2023
3-day denial
Ownership & Operations
Who Operates This Facility
Goldwater Care Marseilles
government
Chain Affiliation
Goldwater Care
11 facilities nationwide
Chain avg rating: 1.4/5 · Rank 5 of 11 (Worst)
Ownership & Management
Owners
Hti Investor Group, LLC
Owner (parent company) · Organization
Frankel, Frederick
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Friedman, Rifka
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Goldenberg, Harold
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Goldfarb, Brian
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Leiner, Joshua
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Leiner, Yisroel
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Rapoport, Yitzchok
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Salamon, Israel
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Salamon, Mark
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Salamon, Nathaniel
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Simon, David
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
24 reviews from families & visitors
Official Website
Visit goldwatercare.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.