Pavilion of Ottawa
Strong Medicare quality ratings; families often praise exceptional activities and events program. Still worth an in-person visit.
based on 63 Google reviews
Watch Pavilion of Ottawa
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
The Pavilion of Ottawa is highly recommended for its vibrant activities program and compassionate long-term care, particularly in the memory unit. However, families should be aware of reports regarding inconsistent staffing and unprofessional communication; we recommend asking specifically about the facility's plan for weekend staffing and how they handle family concerns regarding care quality.
Google Reviews
Google Reviews
63 reviews on Google“The Pavilion of Ottawa is highly regarded for its exceptional activities program and dedicated staff, with many families praising the facility for its warm, supportive environment. However, some reviewers have reported concerns regarding inconsistent staffing levels, occasional neglect in basic care, and unprofessional communication from nursing leadership.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional activities and events program
- Warm, attentive, and caring nursing staff
- Clean and well-maintained facility
- Effective physical therapy department
Concerns
- Inconsistent staffing levels leading to neglect of basic care (mentioned by 3 reviewers)
- Unprofessional or callous communication from nursing leadership (mentioned by 2 reviewers)
- Dietary concerns regarding food quality and health appropriateness (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 67 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your facility has a very active social calendar; how do you ensure residents with different mobility levels are able to participate in these events?
- 2With a staffing rating of 3 stars, what specific protocols do you have in place to ensure consistent, timely assistance for residents during peak hours when the floor might be busiest?
- 3I see that you are active in responding to feedback online; how does your leadership team incorporate family suggestions into your daily operations and communication style?
- 4Regarding the dietary program, how do you balance the need for nutritious, health-appropriate meals with resident preferences and feedback on food quality?
- 5Given the recent state violations, what steps has the facility taken to address those specific areas and ensure they don't recur?
- 6In the event of a sudden medical change, what is your process for communicating with family members to ensure we are kept in the loop promptly and professionally?
Personalized based on this facility's data
Key Review Excerpts
“The “rockstar” of the facility was Christine and her activity department. These folks went above and beyond to connect with the residents, give them fun events to look forward to and shower them with love and attention.”
“This is by far the cleanest, sanitary, great food facility that I have ever visited. The staff of nurse's, aids, cleaning personnel along with administration are GREAT!”
“My dad lived at Pavilion of Ottawa for six years, in the memory unit. He got excellent care and even when things were very difficult, because of Alzheimer’s and type 1 diabetes, the staff did everything they could to take care of him, mentally and physically.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The facility has multiple recurring deficiencies with families filing complaint reports about accident hazards and infection control. Repeated issues include safety hazards, food handling, infection control, medication management, and fire safety systems, with some problems persisting across multiple surveys over several years. While all deficiencies show correction dates, the pattern of recurring violations in critical care areas warrants careful consideration before visiting.
Feb 20, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Aug 28, 2025Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Apr 2, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 24, 2024Routine5
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Sep 29, 2023Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Jul 27, 2023Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Pavilion of Ottawa
for profit
Chain Affiliation
Pavilion Healthcare
5 facilities nationwide
Chain avg rating: 2.8/5 · Rank 1 of 5 (Best)
Ownership & Management
Owners
Ilana D Aaron Trust C/u Maurice Aaron 2014 Family Gift Trust
Owner · Organization
Ilana D Aaron Trust C/u Maurice Aaron 2014 Legacy Gift Trust
Owner · Organization
Emst LLC
Owner · Organization
Jonathan H Aaron Revocable Trust
Owner · Organization
Goldstein, Shimon
Owner
Graf, Marcella
Owner
Gross, Shoshana
Owner
Kroll, Gabriel
Owner
Proctor, Katherine
Owner
Ripstein, Kenneth
Owner
Stern, Todd
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
63 reviews from families & visitors
Official Website
Visit pavilionhealthcare.com.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives