Pleasant Valley Healthcare and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 98 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (2/5 stars)
- High RN turnover (54%)
Above average in Texas · Below recommended RN staffing · $53,393 in fines
What this means for your family
This facility is an excellent choice for physical rehabilitation, as the therapy team is consistently praised for their expertise and dedication. However, if your loved one requires high-dependency nursing care, you should closely monitor their hygiene and medication accuracy, as several families have reported issues with nursing responsiveness and medication errors.
Google Reviews
Google Reviews
98 reviews on Google“Families considering Pleasant Valley Healthcare and Rehabilitation Center will find a highly-regarded rehabilitation and therapy program, with many reviewers praising the physical therapists' ability to help patients regain mobility. While many praise the new management and cleanliness, there are significant, recurring concerns regarding nursing responsiveness, medication errors, and instances of theft or lost personal property.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy teams
- Clean and well-maintained facility with recent renovations
- Compassionate social work and admissions staff
- Professional and attentive management team
Concerns
- Slow response times to call lights and nursing neglect (mentioned by 4 reviewers)
- Medication errors and confusion (mentioned by 2 reviewers)
- Loss or theft of resident personal belongings (mentioned by 3 reviewers)
- Inconsistent food quality and dietary issues (mentioned by 3 reviewers)
- Staffing shortages, particularly at night (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 94 analyzed
How They Respond to Reviews
The owner provides highly personalized responses that frequently mention specific staff members and clinical details mentioned in the reviews. They demonstrate empathy in negative reviews by promising investigations and acknowledging loss.
Questions for Your Tour
- 1We've heard wonderful things about your therapy teams and recent renovations; how does the physical environment support the rehabilitation goals for new residents?
- 2How does the nursing team manage medication administration to ensure everything is accurate and timely for each resident?
- 3What steps are in place to ensure that call lights are answered promptly, especially during the overnight hours?
- 4Could you tell us more about the dining experience and how the kitchen handles specific dietary needs or nutritional consistency?
- 5What is the process for ensuring that residents' personal belongings are kept secure and accounted for within their rooms?
- 6What does a typical day of social activities and engagement look like for the residents here?
Personalized based on this facility's data
Key Review Excerpts
“My mom was sent here for rehab and literally every person who walks through her door is super nice and helpful. She’s getting physical therapy and the therapists are kind and supportive as well.”
“The only reason I gave it four stars instead of five was because there were several mistakes and confusion about medication that required a great great deal of effort t”
“I sat in my own poop for over five hours on Tuesday, the 29th. I would advise anybody and everybody to stay the hell away from this place.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Multiple families have filed complaints against this facility, triggering 11 deficiencies including serious concerns about resident abuse protection and inappropriate treatment care. The most recurring problems involve fire safety systems, food safety and handling, and medication management. While all violations show correction dates, the pattern of complaint-driven deficiencies across abuse prevention, resident care quality, and basic safety standards suggests ongoing operational challenges that warrant careful consideration before placement.
Dec 19, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Apr 25, 2025Routine10
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 25, 2025Complaint4
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Sep 14, 2024Complaint2
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Mar 14, 2024Routine11
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Administration Deficiencies
Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nov 24, 2023Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Federal Penalties
Fine
Sep 14, 2024
$19,928
Fine
Nov 24, 2023
$33,465
Ownership & Operations
Who Operates This Facility
Eastland Memorial Hospital District
for profit
PRIMROSE HEALTHCARE, INC
ZACHARY GEHRING
Chain Affiliation
The Ensign Group
338 facilities nationwide
Chain avg rating: 2.9/5 · Rank 31 of 84
Ownership & Management
Owners
Eastland Memorial Hospital District
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
98 reviews from families & visitors
Official Website
Visit pleasantvalleyhealth.com
Medicare data downloads
Original nursing home datasets
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