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Nursing HomeMedicaid Investigative

Pleasant Valley Healthcare and Rehabilitation Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1525 Pleasant Valley Rd, Garland, TX 75040124 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 98 Google reviews

5
4
3
2
1
Pleasant Valley Healthcare and Rehabilitation Center Nursing Home in Garland, TX — Street View
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2/ 10
low Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low staffing rating (2/5 stars)
  • High RN turnover (54%)

Above average in Texas · Below recommended RN staffing · $53,393 in fines

Source: Medicare data

What this means for your family

This facility is an excellent choice for physical rehabilitation, as the therapy team is consistently praised for their expertise and dedication. However, if your loved one requires high-dependency nursing care, you should closely monitor their hygiene and medication accuracy, as several families have reported issues with nursing responsiveness and medication errors.

Google Reviews

Google Reviews

98 reviews on Google
Families considering Pleasant Valley Healthcare and Rehabilitation Center will find a highly-regarded rehabilitation and therapy program, with many reviewers praising the physical therapists' ability to help patients regain mobility. While many praise the new management and cleanliness, there are significant, recurring concerns regarding nursing responsiveness, medication errors, and instances of theft or lost personal property.

Quality Themes

Tap a score for details
Food4.0Staff7.0Clean9.0Activities8.0Meds3.0MemoryN/AComms5.0ValueN/A

Strengths

  • Exceptional physical and occupational therapy teams
  • Clean and well-maintained facility with recent renovations
  • Compassionate social work and admissions staff
  • Professional and attentive management team

Concerns

  • Slow response times to call lights and nursing neglect (mentioned by 4 reviewers)
  • Medication errors and confusion (mentioned by 2 reviewers)
  • Loss or theft of resident personal belongings (mentioned by 3 reviewers)
  • Inconsistent food quality and dietary issues (mentioned by 3 reviewers)
  • Staffing shortages, particularly at night (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2343.72022(9)4.32023(17)4.72024(49)2.02025(11)4.92026(8)

Distribution · 94 analyzed

5
68
4
9
3
1
2
0
1
16

How They Respond to Reviews

13%response rate
Good

The owner provides highly personalized responses that frequently mention specific staff members and clinical details mentioned in the reviews. They demonstrate empathy in negative reviews by promising investigations and acknowledging loss.

Questions for Your Tour

  • 1We've heard wonderful things about your therapy teams and recent renovations; how does the physical environment support the rehabilitation goals for new residents?
  • 2How does the nursing team manage medication administration to ensure everything is accurate and timely for each resident?
  • 3What steps are in place to ensure that call lights are answered promptly, especially during the overnight hours?
  • 4Could you tell us more about the dining experience and how the kitchen handles specific dietary needs or nutritional consistency?
  • 5What is the process for ensuring that residents' personal belongings are kept secure and accounted for within their rooms?
  • 6What does a typical day of social activities and engagement look like for the residents here?

Personalized based on this facility's data


Key Review Excerpts

My mom was sent here for rehab and literally every person who walks through her door is super nice and helpful. She’s getting physical therapy and the therapists are kind and supportive as well.

Rehab patient's family · 2026★★★★★

The only reason I gave it four stars instead of five was because there were several mistakes and confusion about medication that required a great great deal of effort t

Long-term resident's family · 2026★★★★

I sat in my own poop for over five hours on Tuesday, the 29th. I would advise anybody and everybody to stay the hell away from this place.

Rehab patient · 2025☆☆☆☆
Source: 98 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.54hrs
72%
Registered nurses for medical care
Total Nursing
3.23hrs
79%
All nurses + aides combined
Staff Turnover
39%
Lower is better (< 30% = good)
RN Turnover
44%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

11

measures

Worse Than Avg

3

measures

Mixed Results

3

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility3.0%
Better than Avg
Here
3.0%
US
15.4%
TX
9.4%
Dallas
11.2%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.3%
Better than Avg
Here
1.3%
US
12.1%
TX
2.5%
Dallas
2.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility7.3%
Better than Avg
Here
7.3%
US
15.3%
TX
14.9%
Dallas
17.4%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility20.5%
Worse than Avg
Here
20.5%
US
19.4%
TX
14.2%
Dallas
16.4%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility14.6%
Mixed vs Avgs
Here
14.6%
US
14.4%
TX
16.1%
Dallas
18.6%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility1.8%
Better than Avg
Here
1.8%
US
5.3%
TX
3.2%
Dallas
3.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility58.5%
Worse than Avg
Here
58.5%
US
79.7%
TX
88.0%
Dallas
79.0%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility71.3%
Worse than Avg
Here
71.3%
US
81.8%
TX
89.2%
Dallas
88.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.4%
Better than Avg
Here
1.4%
US
1.6%
TX
1.5%
Dallas
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
2penalties
Near state avg (9.1)
11 complaint-triggered
$53,393 in fines

Multiple families have filed complaints against this facility, triggering 11 deficiencies including serious concerns about resident abuse protection and inappropriate treatment care. The most recurring problems involve fire safety systems, food safety and handling, and medication management. While all violations show correction dates, the pattern of complaint-driven deficiencies across abuse prevention, resident care quality, and basic safety standards suggests ongoing operational challenges that warrant careful consideration before placement.

Dec 19, 2025Complaint
1
0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Apr 25, 2025Routine
10
0006Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0026Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish roles under a Waiver declared by secretary.

0341Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0916Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have a battery powered remote alarm panel in a location accessible by operating personnel.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0325Potential for harm · PatternCorrected

Smoke Deficiencies

Have properly installed hallway dispensers for alcohol-based hand rub.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Apr 25, 2025Complaint
4
0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Sep 14, 2024Complaint
2
0698Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Mar 14, 2024Routine
11
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0558Potential for harm · PatternCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0837Potential for harm · PatternCorrected

Administration Deficiencies

Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0325Potential for harm · PatternCorrected

Smoke Deficiencies

Have properly installed hallway dispensers for alcohol-based hand rub.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Nov 24, 2023Complaint
2
0600Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0607Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Federal Penalties

Fine

Sep 14, 2024

$19,928

Fine

Nov 24, 2023

$33,465

Ownership & Operations

Who Operates This Facility

Owner / Operator

Eastland Memorial Hospital District

Organization Type

for profit

Management Company

PRIMROSE HEALTHCARE, INC

Administrator

ZACHARY GEHRING

Chain Affiliation

Chain Name

The Ensign Group

Chain Size

338 facilities nationwide

Chain avg rating: 2.9/5 · Rank 31 of 84

Ownership & Management

Owners

Eastland Memorial Hospital District

Owner · Organization

100%

Key personnel

Peterson, SkylerManaging Control - Governing BodySharma, NeerajManaging Control - Governing BodyBurnam, SoonOfficer / DirectorKeetch, ChadOfficer / DirectorWright, LabanOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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