Mercer Terrace
Families consistently rate this highly — reviewers highlight warm, family-like atmosphere. Schedule a visit to confirm the fit.
based on 24 Google reviews
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What this means for your family
Mercer Terrace offers a wonderful, intimate environment where staff and residents truly connect. However, because of past reports regarding communication failures and staff attitude, you should specifically ask how they handle resident grievances and how they notify families of medical changes.
Google Reviews
Google Reviews
24 reviews on Google“Mercer Terrace is widely praised for its small, family-like atmosphere and a dedicated staff that builds close relationships with residents. While many families report long-term satisfaction and a sense of community, there are serious historical allegations regarding poor communication and staff hostility that should be investigated.”
Quality Themes
Tap a score for detailsStrengths
- Warm, family-like atmosphere
- Dedicated and caring staff
- Clean and well-maintained facility
- Small community feel
Concerns
- Staff hostility toward grievances
- Poor communication regarding medical changes
Rating Trends
Tap a year to see what changed
Distribution · 25 analyzed
How They Respond to Reviews
The owner uses highly repetitive, templated responses for positive reviews, often using the exact same phrase for different reviewers. While they do acknowledge negative feedback with a professional tone, the responses lack specific engagement with the details of the complaints.
Questions for Your Tour
- 1We love the idea of a small, family-like community here; how do you ensure that the close-knit atmosphere is maintained as residents come and go?
- 2Since we want to stay closely involved in care, what is your preferred process for updating family members when there are changes to a resident's medical needs or daily health status?
- 3How does the staff approach situations where a family member might have a concern or a suggestion regarding a resident's care?
- 4What kind of variety can we expect in terms of daily activities and social events to keep residents engaged with the community?
- 5In the event of a medical emergency after hours, what specific protocols are in place to ensure a quick response and immediate family notification?
- 6We noticed you are very active in responding to feedback; how does the management team use resident and family input to improve the facility's services?
Personalized based on this facility's data
Key Review Excerpts
“My father who's now 101 has been in Mercer since 2017. They've had their share of changes. Some good and some less so. I want to say that since 12Oaks took over there has been a move towards excellence that we greatly appreciate.”
“Mercer is a small community so the staff and residents can really get to know each other. It has a more family atmosphere than any other assisted living center I have been in.”
“The thing that attacked me was the size of the facility. Having approximately 32 to 40 clients assured that my uncle would receive the care and attention he needs.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
The most recent comprehensive inspection for Mercer Terrace took place on March 21, 2022, resulting in five identified violations related to Life Safety Code standards, such as smoke compartmentation and lighting. There are currently no active enforcement actions listed against the facility.
Mar 21, 2022Routine
Health Code (1 violations) | Life Safety Code (4 violations)
The facility failed to provide smoke compartmentation where required.
The facility failed to protect hazardous areas as required by the referenced codes and standards.
The facility failed to protect cooking operations according to the Life Safety Code.
No specific Health Code violation text provided in report.
The facility failed to provide the minimum levels of illumination required in the facility.
Ownership & Operations
Who Operates This Facility
Rowlett AL, LLC
for profit
12 OAKS MANAGEMENT SERVICES, INC
ELIZABETH JORDAN
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
24 reviews from families & visitors
Official Website
Visit 12oaks.net
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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