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Nursing HomeMedicaid Investigative

Pleasant Acres Rehabilitation and Nursing Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

118 Pleasant Acres Rd,rd7, York, PA 17402375 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.7/5

based on 190 Google reviews

5
4
3
2
1
Pleasant Acres Rehabilitation and Nursing Center Nursing Home in York, PA — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Above-median deficiencies (13 vs median 8.0)

Bottom 25% in PA · Below recommended RN staffing · Worst in JONATHAN BLEIER chain · $198,550 in fines · Abuse citation

Source: Medicare data

What this means for your family

While the therapy department and admissions team are frequently praised for their competence and helpfulness, the facility struggles with inconsistent staffing and hygiene. When touring, we strongly recommend visiting the specific floor where your loved one would reside and asking direct questions about call-bell response times and how they manage hygiene for non-ambulatory residents.

Google Reviews

Google Reviews

190 reviews on Google
Pleasant Acres Rehabilitation and Nursing Center receives polarized feedback, with many families praising the friendly, attentive staff and smooth admissions process, while others report severe neglect and staffing shortages. While some visitors highlight recent facility updates and a welcoming atmosphere, recurring complaints regarding slow call-bell response times, hygiene issues, and poor communication persist. Families should be aware that experiences appear to vary significantly depending on the specific floor or unit.

Quality Themes

Tap a score for details
Food4.0Staff5.0Clean3.0Activities7.0Meds3.0Memory5.0Comms4.0ValueN/A

Strengths

  • Friendly and welcoming front desk staff
  • Efficient and helpful admissions/business office
  • Competent and caring therapy team
  • Clean, updated common areas and entry systems

Concerns

  • Slow or non-existent response to call bells (mentioned by 12 reviewers)
  • Chronic understaffing leading to neglect (mentioned by 10 reviewers)
  • Poor cleanliness, including dirty floors and odors (mentioned by 8 reviewers)
  • Inadequate assistance with meals and hygiene (mentioned by 7 reviewers)

Rating Trends

Tap a year to see what changed

234'17(2)'19(21)'21(11)'23(33)'25(54)'26(21)

Distribution · 195 analyzed

5
93
4
46
3
11
2
4
1
41

How They Respond to Reviews

3%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1It's great to see how clean and updated the common areas look; how do you ensure that this level of cleanliness is maintained in the resident rooms and hallways throughout the day?
  • 2I noticed the therapy team is highly regarded here; could you tell me more about how the therapists work with residents to meet their specific rehabilitation goals?
  • 3With the large number of residents here, what is your process for ensuring that call bells are answered promptly and that residents receive timely assistance with meals and hygiene?
  • 4How does the nursing team manage medication schedules and communicate any changes in a resident's health status to their family members?
  • 5What is the protocol for handling medical emergencies or urgent care needs during the overnight hours?
  • 6The front desk staff seems very welcoming; how would you describe the overall communication style between the administration and the families?

Personalized based on this facility's data


Key Review Excerpts

Most of the staff that I dealt with seemed to truly care about the well-being of the patients. This is particularly true of the therapy team. We worked with physical therapy, occupational therapy and speech therapy, all of which were extremely competent and caring.

Long-term resident's family · 2023★★★★

I am updating a review from last year when things were horrible-- report to state-worthy. I notice there have been some changes recently. Not sure what is going on but things seem cleaner and staff seems to care more.

Visitor · 2024★★★★

My mom moved into Pleasant Acres a little over a month ago. She loves it, and rates it an 8/10. Pleasant Acres has given my mom MORE independence and security than she had before, and that allows her to relax even more!

Long-term resident's family · 2025★★★★★
Source: 190 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.37hrs
49%
Registered nurses for medical care
Total Nursing
3.34hrs
81%
All nurses + aides combined
Staff Turnover
46%
Lower is better (< 30% = good)
RN Turnover
36%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

8

measures

Worse Than Avg

4

measures

Mixed Results

5

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility29.2%
Worse than Avg
Here
29.2%
US
15.5%
PA
17.7%
York
18.2%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility24.0%
Worse than Avg
Here
24.0%
US
14.4%
PA
17.5%
York
21.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility2.6%
Better than Avg
Here
2.6%
US
12.1%
PA
8.3%
York
7.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility96.3%
Better than Avg
Here
96.3%
US
93.4%
PA
87.1%
York
91.8%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility28.0%
Worse than Avg
Here
28.0%
US
19.4%
PA
26.0%
York
25.3%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
PA
93.5%
York
94.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility77.5%
Mixed vs Avgs
Here
77.5%
US
79.8%
PA
68.7%
York
74.3%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility75.4%
Mixed vs Avgs
Here
75.4%
US
81.8%
PA
69.2%
York
76.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility4.6%
Worse than Avg
Here
4.6%
US
1.6%
PA
1.4%
York
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
2penalties
Near state avg (10.1)
14 complaint-triggered
$198,550 in fines

Pleasant Acres Rehabilitation and Nursing Center shows concerning patterns with 12 complaint-triggered deficiencies, indicating families have filed reports about problems. The most recurring issues involve resident safety and accident prevention, care planning, and medication management. While the facility has corrected violations when cited, the repeated nature of safety deficiencies and multiple family complaints across surveys suggest ongoing quality concerns that warrant careful consideration.

Apr 9, 2026Routine
5
0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Feb 9, 2026Complaint
2
0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0925Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

Dec 22, 2025Complaint
1
0600Actual harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Mar 20, 2025Routine
15
0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0161Potential for harm · IsolatedCorrected

Construction Deficiencies

Use approved construction type or materials.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

Aug 28, 2024Complaint
1
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Apr 25, 2024Routine
12
0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0805Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0353Minimal · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Federal Penalties

Fine

Oct 3, 2023

$11,180

Fine

Jul 25, 2023

$187,370

Ownership & Operations

Who Operates This Facility

Owner / Operator

Pleasant Acres Rehabilitation and Nursing Center

Organization Type

for profit

Chain Affiliation

Chain Name

Jonathan Bleier

Chain Size

18 facilities nationwide

Chain avg rating: 2.6/5 · Rank 17 of 18 (Worst)

Ownership & Management

Owners

Pleasant Arces Holdings LLC

Owner · Organization

100%

Capri Investing LLC

Owner (parent company) · Organization

Crestview 360 Holdings LLC

Owner (parent company) · Organization

Crestview 720 Trust

Owner (parent company) · Organization

Bleier, Jonathan

Owner (parent company)

Bleier, Robert

Owner (parent company)

Manela, Magda

Owner (parent company)

Key personnel

Hetrick, TamathaW-2 Managing EmployeeSofia, LisaOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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