Pleasant Acres Rehabilitation and Nursing Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 190 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (13 vs median 8.0)
Bottom 25% in PA · Below recommended RN staffing · Worst in JONATHAN BLEIER chain · $198,550 in fines · Abuse citation
What this means for your family
While the therapy department and admissions team are frequently praised for their competence and helpfulness, the facility struggles with inconsistent staffing and hygiene. When touring, we strongly recommend visiting the specific floor where your loved one would reside and asking direct questions about call-bell response times and how they manage hygiene for non-ambulatory residents.
Google Reviews
Google Reviews
190 reviews on Google“Pleasant Acres Rehabilitation and Nursing Center receives polarized feedback, with many families praising the friendly, attentive staff and smooth admissions process, while others report severe neglect and staffing shortages. While some visitors highlight recent facility updates and a welcoming atmosphere, recurring complaints regarding slow call-bell response times, hygiene issues, and poor communication persist. Families should be aware that experiences appear to vary significantly depending on the specific floor or unit.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and welcoming front desk staff
- Efficient and helpful admissions/business office
- Competent and caring therapy team
- Clean, updated common areas and entry systems
Concerns
- Slow or non-existent response to call bells (mentioned by 12 reviewers)
- Chronic understaffing leading to neglect (mentioned by 10 reviewers)
- Poor cleanliness, including dirty floors and odors (mentioned by 8 reviewers)
- Inadequate assistance with meals and hygiene (mentioned by 7 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 195 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1It's great to see how clean and updated the common areas look; how do you ensure that this level of cleanliness is maintained in the resident rooms and hallways throughout the day?
- 2I noticed the therapy team is highly regarded here; could you tell me more about how the therapists work with residents to meet their specific rehabilitation goals?
- 3With the large number of residents here, what is your process for ensuring that call bells are answered promptly and that residents receive timely assistance with meals and hygiene?
- 4How does the nursing team manage medication schedules and communicate any changes in a resident's health status to their family members?
- 5What is the protocol for handling medical emergencies or urgent care needs during the overnight hours?
- 6The front desk staff seems very welcoming; how would you describe the overall communication style between the administration and the families?
Personalized based on this facility's data
Key Review Excerpts
“Most of the staff that I dealt with seemed to truly care about the well-being of the patients. This is particularly true of the therapy team. We worked with physical therapy, occupational therapy and speech therapy, all of which were extremely competent and caring.”
“I am updating a review from last year when things were horrible-- report to state-worthy. I notice there have been some changes recently. Not sure what is going on but things seem cleaner and staff seems to care more.”
“My mom moved into Pleasant Acres a little over a month ago. She loves it, and rates it an 8/10. Pleasant Acres has given my mom MORE independence and security than she had before, and that allows her to relax even more!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
4
measures
5
measures
Residents on antipsychotic medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Pleasant Acres Rehabilitation and Nursing Center shows concerning patterns with 12 complaint-triggered deficiencies, indicating families have filed reports about problems. The most recurring issues involve resident safety and accident prevention, care planning, and medication management. While the facility has corrected violations when cited, the repeated nature of safety deficiencies and multiple family complaints across surveys suggest ongoing quality concerns that warrant careful consideration.
Apr 9, 2026Routine5
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Feb 9, 2026Complaint2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Dec 22, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Mar 20, 2025Routine15
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Aug 28, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Apr 25, 2024Routine12
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Federal Penalties
Fine
Oct 3, 2023
$11,180
Fine
Jul 25, 2023
$187,370
Ownership & Operations
Who Operates This Facility
Pleasant Acres Rehabilitation and Nursing Center
for profit
Chain Affiliation
Jonathan Bleier
18 facilities nationwide
Chain avg rating: 2.6/5 · Rank 17 of 18 (Worst)
Ownership & Management
Owners
Pleasant Arces Holdings LLC
Owner · Organization
Capri Investing LLC
Owner (parent company) · Organization
Crestview 360 Holdings LLC
Owner (parent company) · Organization
Crestview 720 Trust
Owner (parent company) · Organization
Bleier, Jonathan
Owner (parent company)
Bleier, Robert
Owner (parent company)
Manela, Magda
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
190 reviews from families & visitors
Official Website
Visit pleasantacresrehab.com
Medicare data downloads
Original nursing home datasets
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