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Assisted Living

Autumn House East

Families consistently rate this highly — reviewers highlight compassionate and attentive staff. Schedule a visit to confirm the fit.

2618 E Market Street Operating Company LLC, York, PA 17402150 bedsLicensed & Active
Google rating
5.0/5

based on 59 Google reviews

5
4
3
2
1

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What this means for your family

This facility is an excellent choice for families seeking a high level of emotional support and personalized care, as the staff is consistently described as being part of the family. While the environment is noted as clean and safe, you may want to visit during activity hours to see the community engagement mentioned in reviews.

Google Reviews

Google Reviews

59 reviews on Google
Autumn House East is highly regarded by families for its exceptionally warm and compassionate staff who treat residents like family. Reviewers frequently praise the facility's clean environment and the professional, attentive nature of the care provided during difficult transitions.

Quality Themes

Tap a score for details
FoodN/AStaff10.0Clean9.0Activities9.0MedsN/AMemoryN/AComms9.0ValueN/A

Strengths

  • Compassionate and attentive staff
  • Clean and well-maintained environment
  • Engaging daily activities and community atmosphere
  • Professional and communicative management

Rating Trends

Tap a year to see what changed

2345.02024(23)5.02025(4)5.02026(5)

Distribution · 32 analyzed

5
32
4
0
3
0
2
0
1
0
10 reviews posted between Jun 9, 2024Jun 14, 2024 · 10 were 5-star

How They Respond to Reviews

47%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1We've heard wonderful things about how attentive the staff is here; how do you ensure that level of personalized care remains consistent for every resident?
  • 2The community seems to have a great atmosphere; what are some of the most popular daily activities or group outings that residents look forward to?
  • 3Since the facility is so well-maintained, could you tell us more about your routine for keeping the common areas and resident rooms clean and comfortable?
  • 4How does the management team communicate important updates or changes to families to ensure we are always kept in the loop?
  • 5In the event of a medical emergency or a sudden change in health during the night, what is the specific protocol for getting immediate care?
  • 6With 150 residents living here, how do you foster a sense of close-knit community so that no one feels lost in the crowd?

Personalized based on this facility's data


Key Review Excerpts

The staff at Autumn House East made this time in my Father's life as smooth as it could possibly be. I'm so grateful to Michael for time he spent in meeting with us, listening to our questions and concerns, and ease and flexibility with receiving my Father.

Family member of a new resident · 2024★★★★★

For my career I visit many different assisted living, personal care and independent living communities and I am always happy to go to AHE. The sense of community between the staff and residents is very special.

Industry professional · 2024★★★★★

Autumn house east has wonderful care. They let you know right away if any thing is wrong . And they give patient's the best medicine love and hugs

Family member of a resident · 2024★★★★★
Source: 59 Google reviews

State Inspection History

State Inspections

Source: PA State Licensing Agency

14total
20deficiencies

Key Findings

Between 2021 and 2025, Autumn House East underwent 14 inspections, resulting in 7 clean reports and 20 recorded violations. Identified issues ranged from facility maintenance and safety concerns, such as broken windows and missing handrails, to administrative discrepancies regarding medication records and staff training.

Oct 15, 2025Routine
minor2600.17

Resident #1's medication list was left unlocked, unattended, and accessible in the A-hall kitchenette.

minor2600.18

A carbon monoxide detector was missing from the first floor of the secured dementia care unit, and existing alarms could not be heard in that area.

Apr 29, 2025Routine
minor2600.15.a

The home failed to submit an Act 13 Mandatory Abuse Reporting form to the local Area Agency on Aging regarding reported financial abuse in a timely manner.

minor2600.16.c

The incident involving reported financial abuse was not reported to the Department within the required 24-hour timeframe.

minor2600.42.b

A resident was pushed by another resident, resulting in a fall and injury.

minor2600.185.a

Discrepancies were observed between blood sugar readings recorded in the resident's glucometer and those documented in the medication administration record (MAR).

Apr 2, 2025Routine
CleanReport

No deficiencies found during this inspection.

Mar 19, 2024Routine
severe2600.15a

The home failed to make required oral reports to the local area agency on aging, the Department of Aging, or the police regarding several incidents of suspected resident abuse.

minor2600.23b

The resident's assessment and support plan requirements for supervision were not met when the resident was found alone at a nearby store.

Jul 19, 2023Routine
minor2600.18

Carbon monoxide alarms in the kitchen and basement were not labeled with installation dates, and batteries had not been changed within the past year.

minor2600.18

The facility lacked required 'No Smoking' or 'Smoking Permitted in Designated Areas Only' signage at each entrance.

severe2600.42.b

A resident was observed with bowel on their body and bedding due to refusal of personal care, which constituted a failure to prevent neglect.

Feb 8, 2022Routine
minor2600.86.b

The ventilation fan in a bathroom without a window was found to be inoperable.

minor2600.89.b

Hot water temperature in the E hall's bath/shower room measured 126.3°F, exceeding the 120°F limit.

minor2600.185.a

Discrepancies were found between glucometer readings and the medication administration record (MAR) for several residents.

minor2600.187.b

Multiple instances were noted where the medication administration record (MAR) lacked the initials of the staff person who administered the medication.

Jul 8, 2021Other
CleanReport

No deficiencies found during this inspection.

Feb 26, 2021Routine
CleanReport

No deficiencies found during this inspection.

Contact

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References & Resources

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