Pinnacle Health & Rehab at N Berwick
Strong Medicare quality ratings; families often praise compassionate end-of-life care. Still worth an in-person visit.
based on 7 Google reviews
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What this means for your family
The facility is highly regarded for its compassionate staff and supportive environment during end-of-life care. Given the historical mention of maintenance and cleanliness issues, we recommend conducting an in-person tour to personally verify the current state of the facility's environment.
Google Reviews
Google Reviews
7 reviews on Google“Pinnacle Health & Rehab at N Berwick receives high praise from families for its compassionate end-of-life care, with multiple reviewers noting the kindness and attentiveness of the nursing staff. While recent feedback is overwhelmingly positive regarding staff demeanor, there is a historical concern regarding facility cleanliness and maintenance that families should investigate during a site visit.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate end-of-life care
- Kind and attentive nursing staff
- Supportive environment for families
Concerns
- Facility cleanliness and maintenance issues
Rating Trends
Tap a year to see what changed
Distribution · 7 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the facility's 64-resident capacity, how do you foster a close-knit community feel while ensuring each resident receives the personalized attention noted in your positive feedback?
- 2I noticed some recent comments regarding the facility's physical upkeep; could you walk me through your current maintenance schedule and any plans for updates to the living areas?
- 3With a 4-star staffing rating, how do you ensure that the nursing team has enough time to provide the compassionate, one-on-one support that families have praised?
- 4Could you share how your team coordinates end-of-life care, as I've heard such positive things about the support you provide to families during those difficult times?
- 5What specific activities or social programs are currently prioritized to keep residents engaged and active within the facility?
- 6How does your nursing staff handle medical emergencies or changes in a resident's health status, especially during overnight hours?
Personalized based on this facility's data
Key Review Excerpts
“My entire family was impressed with the care she received at this facility. Every one was so kind to her, and they made her final days much easier for her.”
“Couldn't ask for a more comfortable clean place to have your elderly parent spend her last days, my mom was Mildred and I never heard her say a bad word about any of the nurses or anybody else that took care of her”
“The staff were warm, caring and considerate to not only his needs but the needs of our family.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
5
measures
9
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of recurring safety deficiencies across all three surveys, particularly with fire safety systems, emergency preparedness, and food handling. Sprinkler system maintenance issues appeared in all three inspections (2021, 2023, 2024), and food safety violations recurred three times. While the facility corrected each deficiency when cited, the repeated safety violations in critical areas suggest ongoing operational challenges that families should carefully consider when evaluating this facility.
Jan 27, 2026Routine5
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Oct 30, 2024Routine16
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Include a process for Emergency Preparedness collaboration.
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Aug 23, 2023Routine16
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Egress Deficiencies
Meet other general requirements that are deficient.
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Ownership & Operations
Who Operates This Facility
Pinnacle Health & Rehab at N Berwick
for profit
Ownership & Management
Owners
Nachfolger, Israel
Owner
Nachfolger, Miriam
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
7 reviews from families & visitors
Official Website
Visit pinnaclenorthberwick.com
Medicare data downloads
Original nursing home datasets
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