Pinnacle Health & Rehab at Sanford
Strong Medicare quality ratings; families often praise caring and attentive nursing staff. Still worth an in-person visit.
based on 15 Google reviews
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What this means for your family
The facility is widely praised for its clean environment and long-tenured, compassionate staff, making it a strong candidate for long-term care. However, families should be aware of reports regarding difficult discharge processes; it is advisable to maintain clear communication with your insurance provider and the facility administration well before your planned discharge date.
Google Reviews
Google Reviews
15 reviews on Google“Pinnacle Health & Rehab at Sanford receives high praise for its caring, long-term staff and clean environment, with many families expressing gratitude for the compassionate care their loved ones receive. However, some families have reported significant friction regarding the discharge process, specifically alleging that the facility delayed transfers after insurance coverage ended. Prospective families should weigh the positive reports of daily care against these concerns regarding administrative transparency during transitions.”
Quality Themes
Tap a score for detailsStrengths
- Caring and attentive nursing staff
- Clean, odor-free facility
- Engaging activity programs
- Low staff turnover
Concerns
- Difficult or delayed discharge process (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 15 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the facility's 1-star CMS staffing rating, could you explain how you ensure consistent, high-quality care for all 86 residents throughout the day and night?
- 2I noticed some families have shared feedback regarding the discharge process; what steps does your team take to ensure a smooth and timely transition when a resident is ready to leave?
- 3With your strong reputation for engaging activity programs, what are some of the most popular social events or hobbies that residents are currently participating in?
- 4Since the facility has maintained a 5-star health inspection rating, what specific protocols do you have in place to ensure such high standards of cleanliness and resident safety?
- 5How does your nursing team coordinate with local hospitals or emergency services if a resident experiences a sudden change in their medical condition?
- 6I see that you occasionally engage with feedback online; how do you use family input to make ongoing improvements to the care experience here?
Personalized based on this facility's data
Key Review Excerpts
“One of the first things I noticed was there was no smell when coming into the building. This tells me it is a clean place. Staff is friendly and helpful.”
“The staff did everything they could to prevent reunification when I came to pick up my dad. He was only intended to be there for 2 weeks of physical therapy after a hip surgery and they tried to prevent his transfer in spite of his insurance company discharging him.”
“They have something not a lot of health & rehabs have, staff that has been working there a long time. It's like a family”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
2
measures
6
measures
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families filing 7 complaint-triggered deficiencies across recent inspections. The most recurring issues involve fire safety systems, electrical systems, and care planning, with many deficiencies repeating across multiple surveys from 2022 to 2025. While the facility has corrected each cited issue, the persistent nature of safety violations—particularly around fire doors, sprinkler systems, and electrical maintenance—suggests ongoing operational challenges that warrant careful consideration.
Feb 26, 2025Complaint2
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Feb 12, 2025Routine15
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Oct 1, 2024Complaint3
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 15, 2023Complaint2
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nov 15, 2023Routine9
Smoke Deficiencies
Construct fire resistant interior walls.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have restrictions on the use of flammable curtains.
Mar 2, 2022Routine6
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Ownership & Operations
Who Operates This Facility
Pinnacle Health & Rehab at Sanford
for profit
Ownership & Management
Owners
Nachfolger, Israel
Owner
Nachfolger, Miriam
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
15 reviews from families & visitors
Official Website
Visit pinnaclesanford.com
Medicare data downloads
Original nursing home datasets
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