Pierremont Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 113 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Low overall rating (1/5 stars)
Bottom 25% in LA · Critically understaffed (RN) · Worst in NEXION HEALTH chain · $431,489 in fines · Special Focus Facility (CMS)
What this means for your family
This facility's rehabilitation team is frequently highlighted as a major strength, making it a potential option for short-term recovery. However, the recurring reports of slow response times, hygiene issues, and communication barriers are significant red flags; we strongly recommend visiting unannounced and speaking with current residents' families before making a decision.
Google Reviews
Google Reviews
113 reviews on Google“Pierremont Healthcare Center receives highly polarized reviews, with many families praising the rehab team and specific staff members for their kindness and professionalism. However, a significant number of reviewers report serious concerns regarding neglect, poor communication, slow response times to call lights, and issues with hygiene and personal belongings. Families considering this facility should be aware of the stark contrast between the positive experiences of some and the reports of inadequate care from others.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation therapy team
- Helpful and professional admissions staff
- Warm, attentive nursing staff (cited by many)
- Clean, well-maintained facility (in positive reviews)
Concerns
- Slow or non-existent response to call lights (mentioned by 8 reviewers)
- Neglect regarding hygiene, bathing, and basic care (mentioned by 7 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 5 reviewers)
- Missing personal belongings and clothing (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 117 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent focus on improving communication, what is the best way for our family to stay updated on my loved one's daily care and reach staff when we have questions?
- 2I noticed some feedback regarding response times to call lights; could you walk me through the current process for ensuring residents receive timely assistance when they need help?
- 3With your rehabilitation team being a noted strength, how do they coordinate with the nursing staff to ensure my loved one maintains their progress during daily care routines?
- 4What specific protocols do you have in place to ensure that personal belongings and clothing are tracked and safely managed for each resident?
- 5Could you share how your team ensures consistent standards for hygiene and bathing, especially during busy shifts?
- 6I see that you have a large community of 180 residents; what kind of daily activities or social engagement opportunities are available to help residents feel connected and active?
Personalized based on this facility's data
Key Review Excerpts
“The nursing assistants are horrible and not trained properly.However the rehab staff is excellent! The showering and bathing area is not sanitized or cleaned properly.”
“The staff there was AMAZING! I cannot say enough about them. They took Excellent care of him as if he was part of their own family and he considered them his!”
“I have been pressing the call button for help for hours. I even called the office which is supposed to be open 24 hours but no answer. I started hollaring for help. No response.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with 64 deficiencies across 14 surveys, nearly half triggered by family complaints, indicating ongoing care quality issues. The most persistent problems involve care planning, pressure ulcer prevention, and protection from abuse/neglect, with many issues recurring across multiple surveys despite corrections. Recent deficiencies in 2024-2025 suggest problems persist, warranting careful evaluation before considering placement.
Feb 12, 2026Routine5
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Feb 12, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Jan 30, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jan 8, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nov 15, 2024Routine6
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Environmental Deficiencies
Keep all essential equipment working safely.
Apr 30, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Federal Penalties
Fine
Jan 30, 2025
$12,425
Fine
Nov 15, 2024
$225,456
Fine
Apr 4, 2024
$16,801
Fine
Dec 6, 2023
$167,496
Ownership & Operations
Who Operates This Facility
Pierremont Healthcare Center
for profit
Chain Affiliation
Nexion Health
52 facilities nationwide
Chain avg rating: 2.3/5 · Rank 48 of 51 (Worst)
Ownership & Management
Owners
Nexion Health of Ohi INC
Owner · Organization
Nexion Health Leasing, INC.
Owner (parent company) · Organization
Nexion Health, INC.
Owner (parent company) · Organization
Bolt, Bretton
Owner (parent company)
Kirley, Francis
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
113 reviews from families & visitors
Official Website
Visit nexion-health.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Magnolia Manor Nursing and Rehab Ctr, LLC
1.9 miNursing Home · Shreveport, LA
Claiborne Healthcare Center
2.0 miNursing Home · Shreveport, LA
Spring Lake Skilled Nursing and Rehabilitation
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Southern Oaks Nursing & Rehabilitation Center
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Shreveport Manor Skilled Nursing & Rehabilitation
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Roseview Nursing and Rehabilitation Center
2.4 miNursing Home · Shreveport, LA