Booker T.washington Skilled Nursing and Rehabilita
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 38 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- High staff turnover (60%)
Below average in LA · Critically understaffed (RN) · Below chain average · No penalties on record
What this means for your family
While recent reviews highlight a clean facility and friendly staff, the facility has a history of serious complaints regarding medical oversight and staffing. When touring, ask specifically about nurse-to-patient ratios on night shifts and the facility's protocol for notifying families during medical emergencies.
Google Reviews
Google Reviews
38 reviews on Google“Booker T. Washington Skilled Nursing and Rehabilitation receives highly polarized feedback, with a significant influx of recent five-star reviews praising the staff's kindness and the facility's cleanliness. However, long-term concerns from families include reports of neglect, understaffing, and serious incidents regarding resident safety and communication. Prospective families should weigh the recent positive reports against historical allegations of poor medical oversight.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and friendly nursing staff
- Clean and welcoming facility environment
- Effective physical therapy services
Concerns
- Understaffing leading to slow response times (mentioned by 2 reviewers)
- Neglect and poor hygiene care (mentioned by 2 reviewers)
- Lack of communication regarding medical emergencies (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 42 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've read some wonderful things about how clean and welcoming the facility is; what are some of the favorite common areas where residents like to gather?
- 2With the nursing staff being noted for being so friendly and attentive, how do you ensure that this level of care remains consistent during busy shifts?
- 3Could you walk me through your specific protocols for communicating with families immediately following a medical emergency or a change in a resident's condition?
- 4What specific steps is the facility taking to ensure medication management is handled with the highest level of accuracy and oversight?
- 5How do you manage staffing levels to ensure that call bells and personal hygiene needs are addressed promptly throughout the day and night?
- 6What kind of daily activities or social programs are available to keep the residents engaged and active within the community?
Personalized based on this facility's data
Key Review Excerpts
“I appreciate the nurses and the people who work for Booker T Washington Nursing Home. They have been so nice to me. They have helped me come a long way. When I got here I couldn't walk now I can.”
“My mother is here. They won't change her in a timely manner. They took her call light away from her at one time. Mind you she couldn't use her hands.”
“Super under staffed. Great physical therapy. Excellent in making broken promises.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
9
measures
6
measures
1
measures
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who lost too much weight
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced recurring deficiencies across multiple care areas, with families filing complaints that triggered four inspections. The most frequent issues involve care planning and assessment, nursing care quality, and infection control programs. While all deficiencies show correction dates, the facility has struggled with providing adequate nursing staff, medication management, and basic resident care including nutrition and personal hygiene assistance.
Apr 2, 2025Routine5
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Resident Rights Deficiencies
Prepare residents for a safe transfer or discharge from the nursing home.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
May 15, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Mar 6, 2024Routine4
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jul 19, 2023Complaint3
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 25, 2023Routine5
Nursing and Physician Services Deficiencies
Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Ownership & Operations
Who Operates This Facility
Booker T.washington Skilled Nursing and Rehabilita
for profit
Chain Affiliation
Priority Management
38 facilities nationwide
Chain avg rating: 2.7/5 · Rank 29 of 38
Ownership & Management
Owners
Sdb Holdings
Owner · Organization
Boulware, Douglas
Owner (parent company)
Boulware, Steven
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
38 reviews from families & visitors
Official Website
Visit bookertwashingtonnursinghome.com
Medicare data downloads
Original nursing home datasets
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