Piedmont Post-Acute
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 136 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (5 vs median 3)
- High staff turnover (60%)
Below average in SC · Critically understaffed (RN) · Below chain average · $8,018 in fines
What this means for your family
While the rehabilitation therapy team is highly regarded and the facility is physically clean, the recurring reports of neglect and communication failures are concerning. If you choose this facility, ensure you have a plan for frequent, in-person advocacy to monitor hygiene, hydration, and medication administration, especially during weekends and evenings.
Google Reviews
Google Reviews
136 reviews on Google“Piedmont Post-Acute receives highly polarized reviews, with many visitors praising the facility's cleanliness and the friendliness of the nursing and therapy staff. However, a significant number of families report serious concerns regarding neglect, including issues with hygiene, weight loss, medication management, and poor communication during off-hours. Families considering this facility should be aware of the stark contrast between the positive experiences of short-term rehab patients and the critical reports regarding long-term care and responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and attentive nursing and CNA staff
- Effective and professional rehabilitation therapy team
- Clean and well-maintained facility environment
- Welcoming and courteous front-desk reception
Concerns
- Neglect regarding hygiene, bathing, and incontinence care (mentioned by 9 reviewers)
- Significant weight loss and poor nutritional intake (mentioned by 5 reviewers)
- Medication errors, delays, or failure to order necessary prescriptions (mentioned by 5 reviewers)
- Poor communication, difficulty reaching staff by phone, and unresponsive night/weekend shifts (mentioned by 6 reviewers)
- Loss of personal clothing and belongings (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 138 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given that staffing and health inspection ratings are currently a focus for improvement, what specific steps is the leadership team taking to ensure consistent, high-quality care for residents?
- 2I understand that maintaining personal hygiene and incontinence care is vital for comfort; could you walk me through the daily routine and oversight process for these personal care tasks?
- 3How does your nursing team manage medication administration to ensure accuracy and prevent delays in fulfilling prescriptions?
- 4We noticed that nutrition is a priority for our family member; how do you monitor daily food intake and weight to ensure residents are maintaining their health?
- 5What is the best way for families to stay in touch with the care team, especially during evenings or weekends when we might have questions about our loved one?
- 6To help us feel more at ease, what systems are in place to track and safeguard personal belongings and clothing to prevent items from going missing?
Personalized based on this facility's data
Key Review Excerpts
“My husband was there for rehabilitation, he came in barely walking and discharged walking. The staff was very friendly and helpful.”
“My mom waited for 3 hours to get her diaper changed and 1.5 hours to get a drink of water.”
“The rehab department ran by Sabrina is awesome. They have an awesome rehab team: Justin- physical therapy, Mackenzie, Kaitlin, Rebecca- Occupational therapy.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
One family filed a complaint about safety hazards in December 2024, which was corrected by the facility. Piedmont Post-Acute has had recurring issues with medication management, meal planning and food safety, and basic care services across multiple inspections from 2024 to 2025. While all deficiencies show correction dates, the pattern of repeated problems in core care areas suggests ongoing operational challenges that families should discuss during visits.
Apr 4, 2026Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Apr 9, 2025Routine5
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Dec 14, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 1, 2024Routine10
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Dec 14, 2024
$8,018
Ownership & Operations
Who Operates This Facility
Piedmont Post-Acute
for profit
Chain Affiliation
Pacs Group
280 facilities nationwide
Chain avg rating: 2.9/5 · Rank 208 of 260
Ownership & Management
Owners
Palmetto Community Healthcare, LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
136 reviews from families & visitors
Official Website
Visit piedmontpostacute.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 5 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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