Nursing HomeMedicaid Needs closer review

Phoenix Center for Rehabilitation and Nursing,the

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

833 South Main Street, Phoenixville, PA 19460|138 beds|Licensed & active

2/5

Medicare

Inspection

Quality

Staffing

Google rating

3.7/5

based on 66 Google reviews

(610) 580-0100 Directions Website

Street View

Email Phoenix Center for Rehabilitation and Nursing,the to yourself

Get a one-time email with a link to this profile so it is easy to find and share later.

This sends one email and does not add you to a mailing list.

5flags

Review before deciding

Public Medicare Flags to Review

These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.

Low overall rating (2/5 stars)
Low health inspection rating (1/5 stars)
Low staffing rating (2/5 stars)
2 Medicare penalties on record
Staff turnover reported at 70%

Source: Medicare data

What this means for your family

This facility has areas of concern that warrant careful consideration. Registered Nurse hours are 49% of the EveryPlace reference benchmark; ask how RN coverage is allocated across shifts. We recommend asking the administrator directly: "How are you addressing recent staffing shortfalls?" These are not reasons to panic, but they are reasons to ask tough questions and visit in person.

Google Reviews

67 public Google reviews available

The Phoenix Center for Rehabilitation and Nursing presents a polarized experience, with recent reviews highlighting significant improvements under new administration alongside persistent complaints about staffing shortages and facility cleanliness. While many families and patients praise the dedicated physical therapy team and compassionate nursing staff, others report serious concerns regarding neglect, unprofessional behavior, and poor living conditions in certain units.

Quality Themes

Tap a score for details

Strengths

Highly regarded physical and occupational therapy team
Compassionate and attentive nursing staff
Visible commitment from new administrative leadership
Recent facility renovations and updated rooms

Concerns

Chronic understaffing leading to neglect (mentioned by 5 reviewers)
Poor cleanliness and hygiene standards (mentioned by 4 reviewers)
Inadequate weekend staffing levels (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 67 analyzed

How They Respond to Reviews

53%response rate

This facility responds to some reviews.

Questions for Your Tour

1I noticed the facility has undergone recent renovations; how have these updates impacted the daily living environment and resident comfort?
2Given the importance of consistent care, what steps is the new administrative team taking to ensure staffing levels remain stable, particularly on weekends?
3The physical and occupational therapy team is highly regarded here; how do you integrate their services into the daily routine for residents who need rehabilitation?
4I see that you are active in responding to feedback online; how do you use that input to improve the quality of dining and cleanliness standards in the building?
5With the current health inspection ratings in mind, could you walk me through your specific protocols for maintaining hygiene and sanitation in resident rooms?
6What is the facility's protocol for managing medical emergencies, and how do you communicate these situations to family members in a timely manner?

Personalized based on this facility's data

Key Review Excerpts

“The staff from the leader Kathy to Roxanne & Corey my physical & occupational therapists did did their jobs well with me& were a pleasure to work with.”

Rehab patient · 2023★★★★★

“The nursing staff from the assistant director to the aides always are will to help you no matter the situation. The RNs are so timely with meds and answer your question.”

Rehab patient · 2026★★★★★

“The staff could not have been kinder to him. We felt comfortable with his care at the end of his life.”

Family of deceased resident · 2025★★★★★

Source: 67 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.36hrs

49%

Registered nurses for medical care

Total Nursing

3.16hrs

77%

All nurses + aides combined

Staff Turnover

70%

Lower is better (< 30% = good)

RN Turnover

40%

Lower is better (< 30% = good)

Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Long-Stay Residents

Residents vaccinated for pneumonia

↑ Higher is better

This Facility23.8%

Worse than Avg

Here

23.8%

93.5%

87.5%

Chester

80.6%

Residents vaccinated for the flu

↑ Higher is better

This Facility65.9%

Worse than Avg

Here

65.9%

95.5%

93.5%

Chester

92.0%

Residents with depression symptoms

↓ Lower is better

This Facility25.4%

Worse than Avg

Here

25.4%

12.8%

10.8%

Chester

10.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents whose walking got worse

↓ Lower is better

This Facility3.7%

Better than Avg

Here

3.7%

14.1%

17.0%

Chester

12.9%

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility32.3%

Worse than Avg

Here

32.3%

19.0%

25.5%

Chester

29.0%

Residents needing more daily help over time

↓ Lower is better

This Facility5.0%

Better than Avg

Here

5.0%

13.9%

16.8%

Chester

16.4%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility7.8%

Worse than Avg

Here

7.8%

82.0%

70.0%

Chester

57.1%

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility26.7%

Worse than Avg

Here

26.7%

79.8%

68.7%

Chester

61.9%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.5%

Better than Avg

Here

1.5%

1.6%

1.4%

Chester

2.0%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

32findings in history

2penalties

Latest survey: 8 · near PA avg (10.1)

11 complaint-triggered findings

$40,095 in fines

This facility has a concerning pattern with 29 deficiencies across recent surveys, including 8 complaint-triggered violations where families reported problems. Most frequent issues involve resident safety and accident prevention, communication with families about resident conditions, and maintaining a clean, homelike environment. While all deficiencies show correction dates, the recurring nature of safety problems and multiple family complaints suggest potential ongoing care quality concerns that warrant careful consideration during any visit.

May 20, 2026Complaint2 findings

0689Immediate jeopardy · WidespreadCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0835Potential for harm · IsolatedCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

Apr 22, 2026Complaint1 finding

0910Potential for harm · PatternCorrected

Environmental Deficiencies

Ensure resident rooms meet each resident's needs.

Sep 2, 2025Complaint1 finding

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Aug 1, 2025Routine4 findings

0628Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jun 2, 2025Complaint2 findings

0689Immediate jeopardy · WidespreadCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0835Potential for harm · IsolatedCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

Mar 20, 2025Complaint1 finding

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Federal Penalties

Fine

Jun 2, 2025

$94,695

Payment Denial

Jun 2, 2025

74-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Phoenix Center for Rehabilitation and Nursing,the

Organization Type

for profit

Chain Affiliation

Chain Name

Lme Family Holdings

Chain Size

15 facilities nationwide

Chain avg rating: 2.2/5 · Rank 9 of 15

Ownership & Management

Owners

Bles Healthcare Management LLC

Owner · Organization

100%

Be Smarts Tr