Nursing HomeMedicaid Investigative

Phoenix Center for Rehabilitation and Nursing,the

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

833 South Main Street, Phoenixville, PA 19460|138 beds|Licensed & Active

2/5

Medicare

Inspection

Quality

Staffing

Google rating

3.5/5

based on 56 Google reviews

(610) 580-0100 Directions Website

Street View

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3/ 10

moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

Low overall rating (2/5 stars)
High staff turnover (64%)

Below average in PA · Below recommended RN staffing · $40,095 in fines

Source: Medicare data

What this means for your family

The facility has seen a positive shift in sentiment recently, largely attributed to new administrative leadership and a strong rehab therapy team. However, families should remain vigilant regarding staffing consistency, especially on weekends, and conduct a thorough tour to ensure the specific unit assigned meets your standards for cleanliness.

Google Reviews

56 reviews on Google

“The Phoenix Center for Rehabilitation and Nursing presents a polarized experience, with recent reviews highlighting significant improvements under new administration alongside persistent complaints about staffing shortages and facility cleanliness. While many families and patients praise the dedicated physical therapy team and compassionate nursing staff, others report serious concerns regarding neglect, unprofessional behavior, and poor living conditions in certain units.”

Quality Themes

Tap a score for details

Strengths

Highly regarded physical and occupational therapy team
Compassionate and attentive nursing staff
Visible commitment from new administrative leadership
Recent facility renovations and updated rooms

Concerns

Chronic understaffing leading to neglect (mentioned by 5 reviewers)
Poor cleanliness and hygiene standards (mentioned by 4 reviewers)
Inadequate weekend staffing levels (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 57 analyzed

How They Respond to Reviews

73%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1I noticed the facility has undergone recent renovations; how have these updates impacted the daily living environment and resident comfort?
2Given the importance of consistent care, what steps is the new administrative team taking to ensure staffing levels remain stable, particularly on weekends?
3The physical and occupational therapy team is highly regarded here; how do you integrate their services into the daily routine for residents who need rehabilitation?
4I see that you are active in responding to feedback online; how do you use that input to improve the quality of dining and cleanliness standards in the building?
5With the current health inspection ratings in mind, could you walk me through your specific protocols for maintaining hygiene and sanitation in resident rooms?
6What is the facility's protocol for managing medical emergencies, and how do you communicate these situations to family members in a timely manner?

Personalized based on this facility's data

Key Review Excerpts

“The staff from the leader Kathy to Roxanne & Corey my physical & occupational therapists did did their jobs well with me& were a pleasure to work with.”

Rehab patient · 2023★★★★★

“The nursing staff from the assistant director to the aides always are will to help you no matter the situation. The RNs are so timely with meds and answer your question.”

Rehab patient · 2026★★★★★

“The staff could not have been kinder to him. We felt comfortable with his care at the end of his life.”

Family of deceased resident · 2025★★★★★

Source: 56 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.39hrs

52%

Registered nurses for medical care

Total Nursing

3.22hrs

79%

All nurses + aides combined

Staff Turnover

71%

Lower is better (< 30% = good)

RN Turnover

36%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility26.6%

Worse than Avg

Here

26.6%

93.4%

87.1%

Chester

80.0%

💉

Residents vaccinated for the flu

↑ Higher is better

This Facility65.9%

Worse than Avg

Here

65.9%

95.5%

93.5%

Chester

92.5%

😔

Residents with depression symptoms

↓ Lower is better

This Facility24.1%

Worse than Avg

Here

24.1%

12.1%

8.3%

Chester

8.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility5.5%

Better than Avg

Here

5.5%

14.4%

17.6%

Chester

19.0%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility6.3%

Better than Avg

Here

6.3%

15.3%

18.4%

Chester

14.6%

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility29.1%

Mixed vs Avgs

Here

29.1%

19.4%

26.0%

Chester

30.3%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility10.7%

Worse than Avg

Here

10.7%

81.8%

69.2%

Chester

60.8%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility26.7%

Worse than Avg

Here

26.7%

79.7%

68.7%

Chester

65.3%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.5%

Worse than Avg

Here

1.5%

1.6%

1.4%

Chester

1.6%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies

1penalties

Near state avg (10.1)

8 complaint-triggered

$40,095 in fines

This facility has a concerning pattern with 29 deficiencies across recent surveys, including 8 complaint-triggered violations where families reported problems. Most frequent issues involve resident safety and accident prevention, communication with families about resident conditions, and maintaining a clean, homelike environment. While all deficiencies show correction dates, the recurring nature of safety problems and multiple family complaints suggest potential ongoing care quality concerns that warrant careful consideration during any visit.

Sep 2, 2025Complaint1 finding

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Aug 1, 2025Routine4 findings

0628Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jun 2, 2025Complaint2 findings

0689Immediate jeopardy · WidespreadCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0835Potential for harm · IsolatedCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

Mar 20, 2025Complaint1 finding

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Feb 20, 2025Complaint1 finding

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Dec 31, 2024Complaint1 finding

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Federal Penalties

Fine

Jun 2, 2025

$40,095

Ownership & Operations

Who Operates This Facility

Owner / Operator

Phoenix Center for Rehabilitation and Nursing,the

Organization Type

for profit

Chain Affiliation

Chain Name

Lme Family Holdings

Chain Size

15 facilities nationwide

Chain avg rating: 2.2/5 · Rank 9 of 15

Ownership & Management

Owners

Bles Healthcare Management LLC

Owner · Organization

100%

Be Smarts Tr