Inn at Freedom Plaza, the
Families consistently rate this highly — reviewers highlight compassionate and attentive nursing staff. Schedule a visit to confirm the fit.
based on 22 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking a seamless continuum of care, particularly for those transitioning from independent to memory care. The staff's dedication to person-centered care is a standout strength. While the dining is nutritious, you may want to discuss meal variety if culinary excellence is a top priority for your loved one.
Google Reviews
Google Reviews
22 reviews analyzed“The Inn at Freedom Plaza is highly regarded by families for its seamless transitions between independent, assisted, and memory care levels. Reviewers consistently praise the exceptional, compassionate staff and the wide variety of stimulating activities available to residents. While the facility is noted for being clean and professional, the dining is described as nutritious but institutional.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Seamless transitions between care levels
- Engaging and creative resident activities
- Clean and inviting facility environment
- Strong communication with family members
Concerns
- Dining food quality is institutional in nature (mentioned by 2 reviewers)
Rating Trends
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Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about how attentive and compassionate the nursing staff is here; how do you ensure that level of personal care is maintained for every resident?
- 2It's great to see how much you value resident engagement; could you tell us more about some of the more creative or unique activities currently happening in the community?
- 3As our needs change, how does the facility manage the transition between different levels of care to ensure a seamless experience?
- 4We want to make sure we stay in the loop; what is your preferred method for providing regular updates and maintaining open communication with family members?
- 5Regarding mealtime, how much variety is there in the daily menus, and are there opportunities for residents to request specific preferences or dietary adjustments?
- 6In the event of a medical emergency during the night, what are the specific protocols for resident care and family notification?
Personalized based on this facility's data
Key Review Excerpts
“The entire Freedom Plaza team (from Independent to Assisted to Memory Care) works as a and exceptional partners in providing individualized, safe, enriching care.”
“I can sleep at night knowing that my mother is safe, happy and truly cared for.”
“The staff at Freedom Plaza has developed a culture that I have not seen elsewhere... The staff treated my parents with love, as they would treat their own parents.”
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Mar 12, 2024Routine
The following deficiency was found during the on-site compliance inspection conducted on March 12, 2024:
Based on record review, documentation review, and interview, the manager failed to ensure a caregiver provided documentation of completing a caregiver training program approved by the Department or the Board of Examiners for Nursing Care Institution Administrators and Assisted Living Facility Managers (NCIA Board), for one of one individual sampled who was hired as a caregiver . The deficient practice posed a risk if E4 was not qualified to provide the required services. Findings include: 1. Review of E4's personnel record revealed E4 was hired as a caregiver and had a caregiver training certificate from Platinum Training Services ALTP #0152 dated April 21, 2013 . No other documentation of completing a caregiver training program approved by the Department or the NCIA Board was available. 2. Review of NCIA Board documentation revealed ALTP#0152 was a caregiver training program called Comprehensive Training Services, LLC. 3. Review of the https://azcg.tmutest.com/search website revealed no documentation of a caregiver training certificate for E4. 4. Review of facility documentation revealed a personnel schedule dated March 2024. The personnel schedule revealed E4 was scheduled to work from 6:00AM to 2:00PM on the following dates: -March 4-5, 2024; -March 7-12, 2024; -March 14-15, 2024; -March 18-19, 2024; -March 21-23, 2024; -March 26, 2024; and -March 28-30, 2024. 5. In an interview, E1 reported E4 worked as a caregiver and acknowledged the lack of consistency in E4's caregiver certificate. E1 acknowledged E4 did not have documentation of completing a caregiver training program approved by the Department or the NCIA Board.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
22 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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