Pelican Health Randolph LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 5 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (15 vs median 4.0)
- High staff turnover (79%)
- High RN turnover (60%)
Below average in NC · Below recommended RN staffing · Very high staff turnover · $19,663 in fines
What this means for your family
This facility has received extremely concerning reports regarding patient safety, hygiene, and administrative neglect in recent years. We strongly advise families to look elsewhere, as the current level of care described by multiple families is critically inadequate.
Google Reviews
Google Reviews
5 reviews on Google“Pelican Health Randolph LLC faces severe criticism regarding basic patient care, hygiene, and administrative responsiveness. While some older reviews mention a warm and friendly environment, recent feedback highlights critical failures including physical abuse, neglect of medical needs, and consistent issues with personal property management.”
Quality Themes
Tap a score for detailsStrengths
- Friendly staff demeanor
- Warm environment (historical)
Concerns
- Neglect of hygiene and basic care (mentioned by 2 reviewers)
- Poor administrative communication and responsiveness (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 5 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard lovely things about the friendly demeanor of your staff; how do you ensure that this warm environment is maintained during busy shifts?
- 2What specific steps is the facility taking to improve cleanliness and daily hygiene routines for the residents?
- 3How does the administration ensure that families are kept informed and updated regarding any changes in a resident's care plan?
- 4Can you walk us through the protocol for handling medical emergencies or sudden changes in health during the night?
- 5What does a typical daily schedule look like, and what kind of social activities are available to keep residents engaged?
- 6With the recent inspections, what specific improvements have been implemented to address the staffing and care deficiencies noted by the state?
Personalized based on this facility's data
Key Review Excerpts
“The staff is friendly but need to improve on their professionalism.If you ask them to do something, they never follow through and resolve the issue.”
“I have to get information for my moms Social Security at all the rehabs that she stayed at since 2022 and there is absolutely no way of getting in contact with this place.”
“My aunt was removed from this facility yesterday to go to the ER. Only because I came there raising hell come to find out they have not been washing her, she have been missing dr appointments, they have been abusing and hitting on her!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering 21 of 65 deficiencies across 7 surveys, raising serious concerns about this facility's care quality. The most recurring problems involve medication management errors, resident rights violations, and safety hazards including accident prevention failures. Recent 2024-2025 complaints cited potential abuse/neglect issues and pest control problems, with many deficiencies appearing repeatedly across different time periods, suggesting persistent care challenges.
Sep 17, 2025Complaint11
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 17, 2025Routine4
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Jun 27, 2024Routine8
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
May 3, 2024Complaint3
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Apr 24, 2024Complaint3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
May 23, 2023Complaint4
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Resident Rights Deficiencies
Limit the charges against residents' personal funds for items or services for which payment is made under Medicare or Medicaid.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Federal Penalties
Fine
Apr 24, 2024
$4,017
Fine
Apr 24, 2024
$7,823
Fine
Apr 24, 2024
$7,823
Ownership & Operations
Who Operates This Facility
Pelican Health Randolph LLC
for profit
Chain Affiliation
Simcha Hyman & Naftali Zanziper
90 facilities nationwide
Chain avg rating: 2.3/5 · Rank 46 of 94
Ownership & Management
Owners
Mc M53 Spe Opco Holdco
Owner · Organization
Morrow, Kimberly
Owner
Accordius Snf Holdco LLC
Owner (parent company) · Organization
Wyncote LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
5 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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Pelican Health at Charlotte
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The Parc at Sharon Amity
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