White Oak Manor - Charlotte
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 59 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Above-median deficiencies (10 vs median 4.0)
Above average in NC · Below recommended RN staffing · $40,250 in fines
What this means for your family
While some families report excellent care and responsiveness, there is a consistent pattern of reports regarding poor hygiene, residents being left in bed, and communication difficulties. If you are considering this facility, we strongly recommend unannounced visits at different times of the day to observe the actual care environment and to speak directly with the current administration about their staffing ratios.
Google Reviews
Google Reviews
59 reviews on Google“White Oak Manor - Charlotte receives highly polarized feedback, with some families praising the facility as a 'God send' while others report severe neglect and hygiene issues. Common complaints focus on residents being left in bed for extended periods, poor personal grooming, and a lack of responsiveness from staff. While some visitors highlight friendly interactions, the recurring reports of cleanliness concerns and communication breakdowns suggest significant inconsistency in care quality.”
Quality Themes
Tap a score for detailsStrengths
- Some staff members described as warm and caring
- Effective emergency response for medical episodes
- Active therapy and activity programs
- Helpful administrative staff for some families
Concerns
- Residents left in bed for long periods and lack of assistance with basic hygiene (mentioned by 9 reviewers)
- Facility cleanliness and unpleasant odors (mentioned by 5 reviewers)
- Unresponsive or rude staff/nursing interactions (mentioned by 7 reviewers)
- Communication issues and difficulty reaching staff via phone (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 60 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1What specific steps are being taken to ensure residents receive regular assistance with hygiene and movement throughout the day?
- 2How does the nursing team manage medication administration to ensure everything is handled accurately and timely?
- 3Could you tell me more about the daily activity programs and how you keep residents engaged with the community?
- 4I noticed some praise for your emergency response; can you walk me through the protocol for handling a medical episode after hours?
- 5What is the current plan for maintaining the cleanliness and freshness of the resident living areas?
- 6What is the best way for family members to stay in consistent contact with the nursing staff and administration?
Personalized based on this facility's data
Key Review Excerpts
“Since being admitted he has been taken care of by the staff as though he were family. They are sensitive to his needs and care. He had an episode which caused a seizure and all the care team were instantly there to address the situation.”
“My mother is a resident here and I do not recommend this place. Her care has declined significantly since the pandemic and there is no sign of it getting better. I am constantly asking them to address basic needs such a brushing her teeth or getting her out of bed.”
“The first red flag was walking in the door. The bad smell of this place slapped me silly. My first thought was no! 2. As I'm walking down the hallway, the patients just looked unkept.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
White Oak Manor - Charlotte has significant ongoing issues with families filing multiple complaints about treatment and care quality, which persists across recent surveys and warrants serious concern. The facility shows recurring problems in treatment and care quality, resident rights, and medication management, with families reporting issues about dignity, grievance handling, and appropriate medical oversight. While all deficiencies show correction dates, the repeated complaint-triggered citations about fundamental care quality suggest underlying problems that families should investigate thoroughly before considering placement.
Apr 13, 2026Routine5
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 18, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Oct 27, 2025Complaint3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Mar 27, 2025Routine16
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Mar 27, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 8, 2023Routine16
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Construction Deficiencies
Meet other general requirements.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Egress Deficiencies
Have exits that are accessible at all times.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Federal Penalties
Fine
Apr 13, 2026
$59,580
Fine
Oct 27, 2025
$10,010
Fine
Oct 27, 2025
$16,153
Ownership & Operations
Who Operates This Facility
White Oak Manor - Charlotte
for profit
Chain Affiliation
White Oak Management
13 facilities nationwide
Chain avg rating: 3.4/5 · Rank 10 of 14
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
59 reviews from families & visitors
Official Website
Visit whiteoakmanor.com
Medicare data downloads
Original nursing home datasets
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