Peak Resources - Charlotte
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 61 Google reviews
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What this means for your family
While Peak Resources has a dedicated group of staff members who receive high praise, the facility suffers from recurring reports of understaffing and neglect. When touring, we strongly recommend asking for specific nurse-to-patient ratios and observing how quickly call lights are answered. Ensure you have a clear, written plan for communication with the nursing team to avoid the issues with responsiveness that other families have reported.
Google Reviews
Google Reviews
61 reviews on Google“Peak Resources - Charlotte presents a highly polarized experience for families, with some praising the facility as a clean, professional environment with attentive staff, while others report severe neglect and staffing shortages. Common complaints center on slow response times to call lights, hygiene issues, and poor communication regarding patient care and discharge. Families considering this facility should be aware of the stark contrast between the positive experiences of some long-term residents and the distressing accounts of those who felt their loved ones were ignored or mistreated.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Friendly and welcoming front-desk staff
- Effective short-term rehabilitation therapy
- Compassionate care for some long-term residents
Concerns
- Chronic understaffing leading to slow response times (mentioned by 9 reviewers)
- Poor hygiene and failure to assist with toileting/changing (mentioned by 6 reviewers)
- Inadequate communication regarding care plans and discharge (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 63 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure residents receive timely assistance with daily needs like toileting and hygiene?
- 2How does your team proactively communicate changes in a resident's care plan or health status to family members to ensure we stay informed?
- 3I noticed the facility has a strong reputation for short-term rehabilitation; how do you apply that same level of focused care to long-term residents?
- 4What steps are being taken to improve the dining experience and ensure residents are receiving consistent, high-quality nutrition?
- 5How do you manage medication administration to ensure accuracy and consistency for residents with complex health needs?
- 6What does a typical daily activity schedule look like to keep residents engaged and socially active within the community?
Personalized based on this facility's data
Key Review Excerpts
“The therapy department is skilled and has a high success rate discharging patients to their highest level of function.”
“However, the staff at the nursing station are less than mediocre, which can be alarming as they are actually providing the hands on care.”
“I went to visit her yesterday at 2:25 to find her lying in bed in a diaper because they didn't want to help her to the bathroom. The room reeked from the smell of pull ups that had been wet and trash was not emptied since she had been there.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced 13 complaint-triggered deficiencies, indicating families filed reports about concerning conditions. Primary problem areas include medication management, food safety and dietary services, and protecting residents from abuse and neglect. While all issues show provider correction dates, the pattern of family complaints about fundamental care areas like medication errors and safety supervision suggests families should carefully evaluate current conditions during visits.
Jun 26, 2025Routine1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Jun 26, 2025Complaint1
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Mar 21, 2024Complaint9
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Mar 21, 2024Routine2
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Sep 29, 2022Routine8
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
May 28, 2021Routine2
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Federal Penalties
Fine
Mar 21, 2024
$14,069
Ownership & Operations
Who Operates This Facility
Peak Resources - Charlotte
for profit
Chain Affiliation
Peak Resources, INC.
9 facilities nationwide
Chain avg rating: 3.6/5 · Rank 8 of 9
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
61 reviews from families & visitors
Official Website
Visit peakresourcesinc.com
Medicare data downloads
Original nursing home datasets
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