Asbury Health and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 428 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (5 vs median 4.0)
- High staff turnover (99%)
- High RN turnover (100%)
Below average in NC · Below recommended RN staffing · Above recommended total nurse staffing · Very high staff turnover · $53,176 in fines
What this means for your family
This facility is an excellent choice for short-term rehabilitation due to its modern amenities and highly-rated therapy team. However, if your loved one requires memory care or cannot advocate for their own needs, you should observe the floor closely or consider other options. Be prepared for a secure, locked-door environment and verify weekend staffing ratios during your tour.
Google Reviews
Google Reviews
428 reviews on Google“Asbury Health and Rehabilitation Center is widely praised for its clean, modern, and resort-like atmosphere, with many families noting the facility's pleasant scent and well-maintained grounds. While the nursing and rehabilitation staff receive high marks for their professionalism and kindness, several visitors have expressed frustration regarding security-locked doors that make entering and exiting the building difficult. Additionally, while most feedback is glowing, a few families have raised concerns about inconsistent staffing levels on weekends and occasional delays in responding to patient needs.”
Quality Themes
Tap a score for detailsStrengths
- Exceptionally clean and well-maintained facility
- Professional and attentive rehabilitation therapy team
- Warm, friendly, and compassionate nursing staff
- Spacious, modern, and comfortable patient rooms
Concerns
- Difficulty entering/exiting due to locked doors and lack of staff at entrances (mentioned by 7 reviewers)
- Understaffing on weekends leading to slower response times (mentioned by 4 reviewers)
- Staff observed using personal mobile phones while on duty (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 215 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the facility's focus on rehabilitation, what specific programs or support structures are in place for residents who require specialized memory care?
- 2I noticed the main entrance is kept locked for security; what is the standard procedure for family members to gain access during weekend visits when the front desk might be less staffed?
- 3How do you ensure consistent nursing coverage and timely response times for residents during the weekend shifts?
- 4With your focus on maintaining a clean and modern environment, how do you balance staff responsibilities to ensure they remain fully engaged with residents rather than being distracted by personal devices?
- 5What steps is the facility currently taking to address the recent CMS health inspection findings to improve the overall quality of care?
- 6Could you walk me through the protocol for handling a sudden medical emergency, especially during evening or weekend hours when staffing levels may fluctuate?
Personalized based on this facility's data
Key Review Excerpts
“Asbury looks more like a resort than a hospital. The staff was kind attentive and expressed an eagerness to make it “feel like home.””
“She was on a puree diet and they made the food look delicious. Asparagus was pureed and then piped out to LOOK like asparagus. The taste was amazing.”
“The PT and OT were fantastic, patient and encouraging. Nurses and staff helpful, knowledgable and friendly.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
9
measures
6
measures
1
measures
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 35 deficiencies across multiple surveys, with one family filing a complaint about accident prevention. The most recurring issues involve food safety and dietary services, building safety systems, and medication management. While all deficiencies show correction dates, problems with food handling, electrical systems, and safety equipment have persisted across multiple inspections from 2022 through 2024, suggesting ongoing operational challenges.
Sep 30, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 30, 2025Routine4
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Oct 16, 2024Routine11
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Jun 8, 2023Routine14
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Feb 17, 2022Routine5
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Federal Penalties
Fine
Sep 30, 2025
$9,620
Fine
Oct 16, 2024
$38,376
Ownership & Operations
Who Operates This Facility
Asbury Health and Rehabilitation Center
nonprofit
Ownership & Management
Owners
Aldersgate United Methodist Retirement Community, INC.
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
428 reviews from families & visitors
Official Website
Visit aldersgateliving.org
Medicare data downloads
Original nursing home datasets
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